2/5 Erin C. 9 months ago on Google
We
took
a
quick
trip
up
to
Legacy
Lodge
over
the
4th
of
July,
and
it
is
a
great
getaways
spot.
We
have
gone
a
few
times
now,
and
unfortunately
the
rooms
continue
to
disappoint.
Last
trip,
we
had
an
insect
problem
which
required
maintenance
to
treat
the
room
while
we
were
there.
This
past
trip,
the
in-room
A/C
unit
wasn't
effective
in
climatizing
the
room.
It
was
humid
and
dank,
despite
keeping
the
unit
running
almost
full-time.
Additionally,
the
bedside
lamp
wasn't
working,
and
the
charging
port
was
dislodged
from
the
lamp
base.
Most
frustrating,
however,
was
my
recent
experience
after
check-out.
I
realized
within
an
hour
or
so
of
checking
out
that
I
had
left
a
fairly
expensive
jacket
hanging
in
the
closet.
I
called
and
left
a
voicemail
with
housekeeping
by
3pm
on
the
day
of
checkout.
With
no
response
2
days
later,
I
called
back,
and
the
staff
seemed
to
have
never
heard
the
message
(the
mailbox
was
also
not
available
any
more),
and
was
never
able
to
locate
the
jacket.
No
thought
or
offer
of
checking
with
staff
or
the
hallway
security
cameras...
A
day
later,
they
suggested
I
file
a
claim
with
security,
but
after
calling
the
number
a
few
times,
the
mobile
number
they
gave
me
is
not
able
to
reach
whomever
in
security
to
actually
file
the
claim.
I'm
very
disappointed
in
what
feels
like
an
overall
lack
of
concern
and
action
by
the
hotel
staff.
While
I
could
have
overlooked
the
room
situation(s),
this
experience
has
told
me
enough
about
their
concern
for
guests
that
I
will
likely
never
return.
1 person found this review helpful 👍