1/5 R B. 10 months ago on Google
Right
to
the
point
-
Went
through
the
drive
thru
8/11/23
about
8PM.
African
American
woman
with
blonde
braids,
needs
a
Customer
Service
101
class.
(let's
start
with
the
basics
with
her)
You
don't
charge
a
customer
for
what
they
didn’t
order.
If
I
ordered
a
small
or
medium
size
meal,
that's
what
I
pay
for.
Just
because
the
restaurant
is
out
of
small
or
medium
size
cups,
you
don't
take
it
upon
yourself
to
upcharge
me.
(and
do
it
without
saying
-
ma'am
we
are
out
of
regular
size
cups,
and
we'll
have
to
charge
you
extra
is
that
ok?)
You
compensate
the
customer,
that's
good
customer
service.
When
I
questioned
her
about
the
price,
she
replies,
"I
can't
charge
you
for
a
regular
meal,
because
we
are
out
of
regular
size
cups."
I
replied,
"Cancel
the
order."
And
she
caught
an
attitude
for
what?
Management,
training
is
needed.
If
she's
a
manager,
who
did
the
customer
service,
training
portion
of
her
training?
Please
do
better.