In February 2023 we rented our dream mobile home from Hartz & Hackmann for our ski vacation. The first contact with Ms. Meyer was very uncomplicated. The rental offer was made immediately, as it was calculated on the PC at home. The briefing with the workshop employee was great, as there was a lot to understand about the very well-equipped vehicle. Time was taken for all questions. Even if a specialist was needed to provide precise information. Thanks to the parking lot at the back of the company premises, we were even able to park the vehicle in comfort on Sunday, which made it much easier for us to return it and then make the 700 km journey home. Yes, 700 km is a long way, but I would like to have such a problem-free rental again. Whether buying or renting again, the way to Hartz & Hackmann wouldn't be too far for me!

My first trip with a Hartz and Hackmann camper and definitely not my last! Thank you for the top service and the uncomplicated process! 😊

Unfortunately disappointing experience. We wanted to spontaneously go on holiday with our caravan for a few days in September. Unfortunately, it no longer had a TÜV at that time. So I called H&H on a Friday and asked if there was a spontaneous appointment available for the coming week. Luckily that was actually the case and I was allowed to hand in my caravan on the following Monday. Everything was done on Tuesday. Even the brake was readjusted because it had weakened somewhat due to the longer downtime. Great, that's what you want. However, H&H apparently discovered that the overrun brake was defective while maneuvering on the factory premises. However, I should go on vacation first and then come back again to revise. However, I didn't notice anything about the defect during my vacation. However, we noticed that water came into the caravan during a rain shower (never noticed before because the caravan is rarely used and when you looked inside, everything was dry again.) So after the relaxing days we went back to H&H and ordered the roof to be repaired. I didn't have the overrun brake repaired at first because I didn't notice any problems with it. After a week I was able to pick up my vehicle repaired. The bill was around 900 - I don't want to say that this is too expensive. Everyone has to make their own judgment (487 min / 60 min á 95, - remaining material). In any case, I was initially happy that the damage had been repaired. From here on, however, the rest of the process was very disappointing! After a week, however, I noticed that the film was coming off on one side, on the side where the damage had been repaired. Very large area. Here water ran between the film and the side panel due to capillary action. I then called H&H to ask what to do here. I was rejected straight away on the phone with the words “That was already the case, the colleague in the workshop noticed it straight away - it didn't come from us. We don’t feel responsible here.” This statement really pissed me off. I then made an appointment with another dealer. The fact that the matter wasn't even remotely addressed here made me skeptical. I just wanted to get a second opinion. After inspecting the caravan, the following was determined: The roof repair was carried out very well. 2.: Swelling of the film is not 100% understandable. However, it COULD HAVE been that by preparing the roof surface with cleaning agents (otherwise the 2-component adhesive won't hold) some residue was washed down on the roof, which settled behind the LED strip and then loosened the edge of the film. However, the fact that this vehicle is 12 years old and appears like this exactly 1 week after the work on this site was done is quite strange. However, further action in this regard would far exceed the value of the repair (approx. 500 euros). Was strongly discouraged here. Here too, no fault could be found with the overrun brake. I then called H&H again and asked whether the case had really been dealt with internally. Here again came the statement that you don't feel addressed here. Unfortunately, I didn't get an answer to my question as to whether the damage had already been noticed before and I wasn't informed about it before it got bigger. After some back and forth on the phone, the employee from the workshop assured us that he wanted to talk to someone internally again and then get back to us. Current status: -Parking brake self-healing stops -Of course no one got back from H&H... -H&H never again!!!

We bought our dream mobile there and picked it up today 🚐. The support was very professional and extremely friendly from the first contact to the collection with detailed instructions. The service is first class and very individual. The motorhome was sparkling clean, even though it was used, fresh water was filled and even the toilet was ready for use. No question remains unanswered and everyone takes a lot of time to explain even the smallest detail. As a surprise, the fridge was even filled with the first beer and a bottle of champagne when we left. What more could you want! Many thanks to the whole team, keep it up🥳😎

Top team

True professionals!!From the first enquiry contact with Christian to when we drove out the gate with our motorhome everything was carried out with great detail.Christian was great to deal with,we bought our motorhome for export and every question was answered immediately and nothing was too much trouble.The motorhome was in perfect condition and the handover by Christian was excellent.If you are thinking of purchasing Hartz and Hackmann is the place to go to.

We were able to buy our beautiful motorhome from Hartz & Hackmann. From the first contact to the handover, everything went smoothly and we felt very comfortable at all times. We would like to emphasize that we are more than satisfied with our consultant and salesman Mr. Klostermann. He took time to answer every question, even outside of his working hours. Thank you for allowing us to buy our Dethleff from you!

This is the second time we have rented a motorhome from Hartz and Hackmann and we were once again extremely satisfied because the service is top notch. Starts with the advice and information from Mr. Klostermann, and also the instruction from Ms. was great again. We will come back because the vehicles are great. Many thanks again to the entire team.

This isn't our first time buying a motorhome, but we've never experienced such great service. From the first contact with Mr. Klostermann to the conclusion, everything was perfect. The handover with Anton was great, you take your time. The team from the workshop was very nice and open to all questions. The vehicle was super clean. Even though it's 450 km away, we would buy a vehicle here again at any time. Thank you also for the great flowers that are still blooming and the sparkling wine that we will enjoy on our vacation. Thanks to the whole team

We are very satisfied with the workshop. We had several problems with our new vehicle. We were given an appointment at short notice. The most important points were discussed in advance so that everything worked smoothly at the appointment. The employees in the workshop are very competent and were able to give us expert answers to our questions. It became independent If we looked all around, we could also eliminate defects that you, as a motorhome beginner, couldn't recognize on your own. We would like to thank the entire team and look forward to continuing to work closely together. We can only recommend the workshop.