Absolutely horrible customer service! I contacted Aspen dental specifically to schedule an appointment with the oral surgeon. I was told that I had to complete a new comprehensive dental evaluation with them as they would not accept the records from my previous dentist. The visit was scheduled at the location in the locality in which I reside. I had to wait over a month to have the appointment, I waited 45 minutes at the appointment before being told that they were too busy to see me that day, and then when I went to reschedule I was informed that the oral surgeon does not accept referrals from their office. One of the office staff looked in the system and informed me that I had spoken with a call center and apparently "they don't know about (our) services." I am in excruciating pain and irate. I spoke with three employees of Aspen dental prior to this appointment and at no point was I told that I could not receive a referral to their oral surgeon, despite being aware of the fact that my appointment was scheduled primarily for the purpose of seeing the oral surgeon. There is clearly a lack of training, a lack of knowledge, and a breakdown of communication amongst their employees. The entire situation was highly unprofessional and I would never recommend this agency to anybody.

I have had several appointments at Aspen Dental in Hampton, VA. I went in with concerns with my teeth decaying quickly and suddenly. The problem was solved on the first visit. Unfortunately I had to have 8 upper teeth pulled and one lower tooth. That has been done and I got my temporary dentures the same day. The entire process from beginning to end was wonderful. I was shocked at how pleasant the entire staff has made this experience. The staff is very knowledgeable, friendly and personable. The front office, techs, hygienist, nurse and dentist are amazing. My bill was explained thoroughly and they offered a payment plan. I highly recommend this office for your dental needs.

Everyone from the front desk agent, hygienist, xray tech, dentist and manager was amazing. The level of care is top notch. Everyone explains everything to you. They make going to the dentist not a scary experience. Would highly recommend them to anyone. Absolutely the best experience I’ve ever had.

I went there for a broken tooth, I was told I needed deep cleaning and this has to be done prior to fixing the broken tooth, The lady that did my eval did not even care I was in pain in my mouth when she placed the instrument on my gum line, recommended oral cancer screening for which I am very low risk" I recommend it for everyone " was the reply. I was then walked into the section where appointment can be fixed and the lady there said my bill was 2600 dollars and after insurance my portion will be 570 dollars. Beware of this place, I did not pay and have requested my x-rays for a second opinion. The x-ray tech was very professional, the doctor seemed nice and explained it all but outside I found out that he will not fix my tooth until I payed for all the appointments, finally the problem I went with did not get fixed!!!

I recently had the misfortune of going to Hampton Aspen in reference to a general dental checkup. I have to confess that it was the worst decision of my life. During the initial visit, a plethora of x-rays were taken after which a dental hygienist examined my gums and bones. She informed me that I was experiencing some gum disease and bone loss. She recommended that undergo various procedures to resolve the problematic areas. After her examination, a dentist reviewed the findings of the x-rays and suggested various procedures to remedy again...problematic areas. The total estimate of the procedures was roughly around $9,450.00. The receptionist then advised...the next day...that I apply for their financial plan to cover the price. My insurance was estimated to cover $4,000 with me being responsible for the remainder. At this juncture...something just didn't feel right, So I decided to seek a second opinion. I made an appointment at a local dentist and they took their own set of x-rays. The dental hygienist there informed me that my gums and bones looked good! The dentist did find some problematic areas...but...there was no need for the removal of a tooth...no apparent reason for me to receive a bridge...and the procedures that were required could be preformed in one visit!!! Hmmmmmmmm...something doesn't quite smell right!! I would advise anyone...everyone going to Aspen...to seek a second opinion! I also took the printed recommendations made by Aspen to this dentist . Let's just say...that the findings definitely did not match up! It was almost criminal in nature. The only thing missing...was the use of a gun and a mask!

Everything went very smooth, from making the appointment, the staff was friendly, the x-ray tech was fantastic and so was Dr. Suh. He explained all my dental issues and options and then Jennifer went through the payment options and costs. Great visit and I have scheduled upcoming visits!

Be careful when you go to this place. There is no transparency between bills and payment. I have 3 appointments, the first 2 I asked really specific questions :” Is that all the payment I made for this service?” And “ How much for next appointment that I need to pay?” This is confirmed only $84 for 3rd on. When come to 3rd appointment, I received the statement that I need to pay $1000 more from previous 2 appointments which is confusing. 3 months between appointment 2nd and 3rd but I received no notification about this payment, no paper explaining when I show up. I was shocked and clueless. The office is not clear with communication so please be careful and don’t make the same mistake like me.

Excellent customer service, friendly atmosphere when they say they will take care of you, You can Believe it. Very professional they get you in and out of there with the highest of satisfaction. If you ever need a dentist Aspen, Dental is your go to!!!!!. thank you Aspen Dental for fulfilling my needs.