5/5 dani i. 1 year ago on Google
I
initially
called
ahead
a
week
prior
to
my
planned
visit
to
DYNODetroit,
where
I
hoped
to
surprise
my
friend
by
taking
him
rock
climbing
for
his
birthday.
Having
very
little
knowledge
of
the
sport,
I
was
apprehensive
and
nervous
myself.
Staff
member
Brock
was
on
the
other
side
of
my
call
and
offered
a
lot
of
information
and
communicated
it
simply
and
with
gentleness
as
I
expressed
my
concern
to
not
properly
coordinate
ahead
of
time
in
terms
of
wardrobe
or
gear.
He
reassured
me
that
they’d
have
everything
available
and
assist
when
we
arrived.
I
immediately
felt
at
ease
to
have
had
Brock
so
personally
invested
in
my
attempts
to
celebrate
my
friend
with
this
activity
far
from
either
of
our
expertise.
When
we
arrived
around
midday
on
the
following
Friday,
we
were
greeted
by
staff
member
Kenny,
who
was
so
welcoming,
gregarious,
and
bright.
As
I
shared
that
it
was
our
first
time
to
visit
DynoDetroit
and
that
my
friend
was
celebrating
his
birthday,
Kenny
offered
us
a
special
rate
for
the
occasion.
I
was
so
moved
by
the
care
that
Kenny
and
the
entire
facility
extended
to
us.
Kenny
offered
a
very
thorough
tour
of
all
of
the
features
to
the
establishment
and
a
very
detailed
orientation
on
the
gear
we
rented
and
the
safety
and
practices
surrounding
climbing.
I
felt
a
strong
sense
of
trust
in
the
gym
and
staff
as
soon
as
we
stepped
inside
and
that
carried
on
throughout
the
entire
day.
Brock
came
over
to
greet
us
as
we
set
up
for
the
day
and
I
was
thankful
to
meet
him
in
person,
after
he
served
as
such
a
strong
source
of
comfort
over
the
phone.
He
was
intentional
to
connect
with
us,
visiting
with
such
a
warm
approach
between
our
climbs.
When
I
found
myself
paralyzed
in
fear
at
the
top
of
a
beginner
climb
later
that
day,
Brock
recognized
my
nerves
from
across
the
way
and
genuinely
cheered
me
on
in
repelling
down.
A
part-time
staff
member,
Lucy,
happened
to
be
on
site
that
day
for
her
own
personal
climbing,
yet
still
offered
her
skills
as
a
certified
lead
belay
for
us.
She
approached
us
to
invite
us
to
rely
on
her,
should
we
decide
to
diversify
our
experience
with
different
routes.
She
quite
literally
sacrificed
her
own
time
to
climb
and
opened
our
ability
to
discover
other
parts
of
the
wall
that
required
someone
to
belay
for
us.
She
was
joyful
and
patient
and
encouraging
–
especially
meaningful
to
me
as
I
hesitated
to
climb
beyond
a
certain
level.
Sam,
another
staff
member,
collected
our
gear
at
the
end
of
our
time
–
about
3.5
hours
after
we
initially
arrived.
He
was
intentional
to
follow-up
with
our
experience
for
feedback
and
to
share
in
on
the
excitement
we
each
held
for
the
time
we
spent
there.
Throughout
the
entire
day,
members
of
the
gym
and
staff
were
smiling,
friendly,
and
purposeful
in
approaching
us
to
introduce
themselves,
share
tips,
or
simply
celebrate
a
completion
of
a
route.
I
felt
as
though
I
had
been
a
long-time
valued
member,
rather
than
a
brand-new
visitor.
The
facilities
are
brilliantly
clean,
maintained
with
safety
as
a
priority,
and
strongly
driven
in
being
community-focused.
It’s
a
value
that
has
vibrantly
and
obviously
been
adopted
by
every
person
who
is
a
part
of
DYNODetroit.
I
saw
it
from
recurring
members,
as
well
as
from
other
first-time
visitors
who
were
there
as
a
part
of
single-time
gatherings.
As
someone
who
is
deeply
fearful
of
heights
and
who
was
only
initially
motivated
to
participate
for
a
one
time
occasions
because
of
a
friend’s
birthday,
I
can
confidentially
say
that
I
plan
to
return
–
both
for
the
challenge
in
climbing,
as
well
as
for
the
community
there!
Thank
you,
DYNODetroit,
and
thank
you
especially
to
the
staff
–
Brock,
Kenny,
Lucy,
and
Sam
-
for
a
SPECTACULAR
first
time
experience!
I'll
be
back!
:0)
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