1/5 Colleen P. 3 years ago on Google
Hotel
has
proven
to
be
dishonest.
I
booked
a
room
(
bed
in
a
6
bed
dorm
)through
Agoda
in
4/2020
for
a
12
day
stay
in
March
of
2021.
Per
the
booking
I
was
to
be
billed
by
the
hotel
NOT
Agoda
and
the
room
came
with
a
free
cancellation.
Right
after
booking
the
room
my
debit
card
was
billed
even
though
my
trip
wasn't
for
another
11
months.
In
October,
2020
I
cancelled
the
room
because
my
flight
had
been
cancelled
due
to
Covid.
In
October
2020
I
requested
a
refund.
The
hotel
claims
they
issued
me
a
refund
in
December
of
2020.
THEY
HAVE
NOT.
I
have
provided
them
with
MULTIPLE
copies
of
my
bank
statements
proving
my
MasterCard
was
never
credited
for
the
cancellation.
They
provided
Agoda
with
what
appears
to
be
a
"doctored"
POS
receipt
NOT
a
credit
receipt.
I
would
be
very
careful
dealing
with
this
establishment.
Agoda
cannot
help
me
much
because
the
pymt
was
to
the
hotel
not
Agoda.
Furthermore,
when
I
initially
booked
this
room
I
booked
a
PRIVATE
room.
When
I
found
out
the
room
was
DOWN
THE
BLOCK
AND
NOT
EVEN
AT
THE
HOTEL
in
the
pictures
I
cancelled
that
room
and
booked
the
dorm
AT
the
hotel..........I'm
really
sad
as
I
love
the
Lebanese
people,
food,
culture....This
hotel
is
bringing
them
shame
:(
I
will
retract
this
statement
if
I
ever
receive
a
refund
otherwise
I
will
also
be
leaving
reviews
on
tripadvisor,
facebook
etc...
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