Housekeeping and guest services did an amazing job. I stayed for about 30 days and they were very accommodating. I was sick for a couple days of my stay, and though they only clean rooms every other day, when I asked for a same day cleaning, they made it happen. The hotel design does have some flaws, but it is no fault of the staff, who were all top notch.

The experience has not been a good one since being their for an extended stay while my house is under construction. Elevator issues: The pool is never clean, the light go out ( no power) often, and they do not have a backup up generator. Housekeeping cleaning is on a limited schedule. Rooms are cleaned every 3/4 days, and the ice maker stays broke. There are so many things that go unnoticed by the staff .. the guest always have to make them aware. Then, once you make them aware, they are slow to get fixed. Hallways are always hot because the unit doesn't work that cool the halls. It's so much more, but i will suggest, if you have to stay for longer than a week, find somewhere else to go.

My family and I required a long-term solution while we waited on our new home to be ready. TownPlace provided us exactly what we needed and also welcomed our pets. They were very accommodating our needs and the rooms and breakfast were awesome! Special shout out to Cici on the Front Desk who went over and beyond on more than one occasion to assist us and always had a friendly smile no matter the situation. Would highly recommend this hotel!

Today, we got full service housekeeping since Thursday last week by the same employee, Cecilia. Thank you for your wonderful job, you make it worth being at this hotel. I appreciate everything you did for us, making our stay comfortable.👍👍🙏

Rooms are ok. Carpet is lifting up in the halls. No hot water in the rooms. Actually if you run just the hot water it will get warm after 20 minutes. The pool doesn't look to have been vacuumed for a week... I didn't use it.

This place is majorly underrated. I have stayed in 3 star hotels that do not compare to this one! I can’t speak to all TownePlace Suites but this location is clean, the staff is friendly, the nightly rates are very reasonable and it has everything you need including a full kitchen in your private suite. Furthermore, this hotel is a great option for extended stays. A special thank you to Mrs. Brenda for going above and beyond! I highly recommend this hotel.

Great lobby, really wonderfully sweet staff. We arrived early and they got us in to our rooms so quickly and gave us everything we needed. Huge rooms, nice breakfast. It was too chilly to swim but the pool looks really nice and modern. Quiet and clean. Definitely recommend!

Breakfast in the lobby had enough options to give you something different for a few mornings but I always made my own waffles in the waffle maker. Coffee was fresh all day. All service was friendly and never once rude. Location only "sucked" because...it's Houston, everywhere is 30 minutes away no matter where you stay

The building is relatively new and good size room(4*). However the room was poorly maintained (1*). Dirty furniture, floor not vacuumed, dirty door handles, hair on toilet seat, plugged shower drain, stained shower curtain, no hand soap in bathroom.

My overall experience with this hotel is very bad I just don't have the words to explain my long term stay at this hotel. We had no lights, no housekeeping, the management was not knowledgeable always saying I don't know because I just got here or I need to wait until tomorrow until someone else come in. I feel tramp in this hotel, I ask to be move to another floor they said they did not have anyone to help me move.

This is the second time we have stayed in this place, and it seems to us to be the best option we have had. The place is very clean, the breakfast is very good and the staff in general are very friendly. For some reason my dog ​​gets restless in other places but here he feels at home and sleeps all night. We 100% recommend this place.

The location is within walking distance (across the street) of a rehab facility where a family member resides. I stayed in a room designated for the hearing impaired. Breakfast is good and simple. I bought my own food so having a decent size refrigerator was a plus. Unfortunately, I brought K-cups and they don’t have a Keurig. If you have a small load of clothes to wash, it cost less to use their laundry facility than the Washerteria that is across the street. The staff made an effort to be friendly, helpful, and polite.