My fav home improvement store! Great service and pricing. Great sales! I look forward to those. Never bought a product that let me down. I just wished Menards offered installations and not just referrals, like their competitors do. I'd feel better about the process if i knew the installers would have to report to Menards and not just myself.

I'm a contractor and just needed two gallons of primer and have the customer pay for it over the phone which I do all the time. Here it goes: I asked the lady at the service station that I have a purchase I need to be paid over the phone with. I have his number when you're ready. "Ugh, we do that stuff ugh online ugh...you want to talk to our manager. "Yes". Here comes a young girl named Madison who steps on the scene. She says you need to go back to the paint department to get a ticket. OK. So I head back to the PD to get a ticket and there's 5 lazy men huddled around the computer and when one spots me he asks me if I need any help so I said I need a ticket your manager told me to get to purchase these products over the phone. He looks up at the ceiling like I just spoke Chinese then he asks the guy on the computer and he prints me the ticket. So I head back to Madison to give her the products with the ticket with the amount total and she says you need them to process...I just walked away didn't know what she said after that. They are only helpful until you ask them to actually go out of their idle way for something. They are lost at this store and make shopping a burden and a stupid headache. If I could only shop when no one is there or they fired all the idle perverse zombies then I would give it 10 stars. All these girls know how to do is lust and play on their phones. Absolutely worthless.

Truck drivers - easy dock and fast unload! Workers in back by docks are OK. Store - while getting unloaded, I went in the store to look around a bit. Awesome prices and great selection. Customer service in store needs a lot of work. -2☆ Cashier was GREAT! Very friendly. Overall, it seems like NO ONE knows how to talk. No communication, that made me uncomfortable.

Never go to this store. These people are impudent. The manager doesn't want to help. He's such a rude and arrogant man. If you need help, better go to another store.

Always have what we need and better prices than home depot for the same manufactures.

Menards is a Crystal Lake iconic store. It's been here for a long time. When you walk in, it has a different feel compared to the normal hardware warehouse stores. A little sum thin for everyone. I get in trouble in there. It's like letting a kid loose in a candy store. Always finding some new item and project to conquer. 2 1/2 hours later... I'm still in the store looking around, finding new discoveries. It's just a fun store, and good character employees. It offers a change, from the same ole same ole long aisles in most of these types of store. Go check it out for yourself... And then tell me you didn't have fun in there. You'd be a liar. LoL. Great job guys!

Misleading Closing Hours - Unreliable Information!!! I am extremely disappointed with my recent experience at Menards. Despite the store's listed closing time of 10 PM on Google and even their phone center, I was shocked to find that they had closed their doors at 9 PM. This early closure not only disrupted my plans but also caused significant inconvenience, as I had scheduled my visit based on the information provided by their own platforms. It's unacceptable for a business to provide incorrect information to its customers. Reliability is key, and on this occasion, Menards failed to uphold this basic standard. This experience has left me questioning the reliability of the information provided by Menards and hesitant to plan future visits. I hope Menards takes this feedback seriously and ensures accurate information is relayed to its customers to avoid such frustrating situations in the future.

Very upset with my experience today. I bought two garage doors and when I went to pick them up they were sitting outside where the boxes got completely soaked to where I couldn’t even lift them without the box falling apart. Had to get a refund travel another 20 minutes out to Carpentersville to get the same product but spend another $16 in taxes. Boxes should have been wrapped in plastic or just left in the warehouse area where they would have stayed dry. Instead to store lost a sale and cost me more money, time, and gas.

BE AWARE WHEN ORDERING "IN STORE PICK UP"Just found out they charge you to pick up in store. Everything I ordered was in stock and they charged $4, so i should've just walked through store or had delivered...shipping cost would've been cheaper.

Crystal Lake is Still number 1! Cheryl from lighting was able to guide us to this lovely 12 G wire, and converse intelligently about porcelain light sockets, as well as the difference, if any, with stranded 8g impedance vs. solid. Gabe taught us how to sealcoat the driveway and fill in cracks. The Diamond Crystal salt, thus far is 100% white, clean, bright, & without odor. The checkout staff could be less prissy.  Josie yelled "What are you guys even doing" after she got stabbed scanning a previously returned spool of Grey 12g that was rewrapped with saran wrap. Customer service is key, and had it not been for the accusative comment, we would have turned around and spent another grand in the store. Recommend this store without reservation. This store makes any job seem less intimidating and opens your mind to endless project possibilities.

Employees are always helpful when asking how-to questions and go out of their way to show me where products are. Great store!

It's ok. No easy access to garden center. Purchases have to be brought into store from garden center. Bulky heavy garden supplies dragged into congested aisles and check-outs.

Used to prefer this Menards to Home Depot and Lowe's, but it has gone downhill since losing Jeff as the GM. The kids that are being hired have no clue where anything is, are rude, and have no motivation to work. Out of the six employees that I dealt with today, only one (working in lumber) was worth a paycheck.

Menard's has lots of construction and home items, also groceries. They usually have some pretty good prices. Keep your eyes open for their 11% off times!

They did not want to take responsibility when their workers loaded up my car with bar and chain oil. Spilling all over! They blame shift and said it was the manufacturers fault! Leaving me with a big mess!

Kris from the Kitchen dept. offers very good service and advice, he very thoroughly went thru the whole plan of my kitchen cabinets. very patient and was able to offer ideas and help make my kitchen plan better. overall 5 stars on costumer service.

The store is fine, but the management is quite rude, inflexible, and approach customers with an attitude. Peyton was unbelievably rude and coarse during our conversation over a light fixture in which the store employees broke.. incredibly insulting.

I went to Crystal Lake Menards yesterday. I am planning a kitchen remodel. I picked out my floor (flooring employee was helpful) and brought the floor sample to the kitchen design area. I looked for about an hour at cabinets and quartz and granite. No one ever greeted me so I finally found an employee sitting in his chair in the design area. I was so excited to ask his help. I showed him my floor sample and asked his advice about how to make sure the floor would match the cabinet color and quartz color…there were so many choices I wasn’t sure where to start. He stayed slouched in his chair. He couldn’t care less about helping me! He said “oh you want quartz and cabinets too? They all match.” I said there are so many choices I don’t know where to begin! He said again they all match! Useless advice. No offer to help me with my design . Why would I spend my money here? Their website says Menards loves to help customers. Not true! This employee was totally slouched in his chair and he looked at his watch while I was talking! Not interested in me! That’s for sure! It was the middle of the afternoon, no other people waiting, he was just not interested! Maybe if I was a man, he would have respected me more as a customer. I had been so excited about starting this process but this experience really changed my feelings about Menards!

The curbside pickup isn't really curbside. You can order online and pick up is in the store. The pickup area is all the way to the back left of the store near the lumber yard (see photos). Margaret and the other gentleman in the pickup order department were fantastic. They were helpful & friendly. I had no wait to pick up my order. It was the most pleasant experience that I've had, aside from the pickup isn't out on the parking lot like some other stores. There's handicapped access parking as well as handicapped access front doors. The staff and the manager all were friendly at the checkout. The manager or employee named Hannah was very pleasant as I was on my way out.

First off. I love Menards but we got a blackberry bush from there. Followed all instructions and it never even rooted. Literally looked like it was from the get go.

Menard is just like home Depot or Lowe's except for every process has 37 extra steps and takes an extra 45 minutes. Order online? Sure! Just go inside, walk to the furthest back corner of the building to get your stuff and wait 15 minutes to find somebody who will go get it out for you. Or else go through the security gate and drive around the back and do the same process. Don't ever be fooled by the nickel you may or may not say that Menards. It is never worth it and it is an awful horrible store that makes shopping excruciatingly painful

Always enjoy going to Save BIG Money. Got what I need for my garden. Just wish the 11% rebate program was more up to date. Could all be done through a Menards app. Just sayin'.

BUY YOUR LUMBER ELSEWHERE! Why shouldn’t you buy lumber at Menards? Time for one. Besides not bothering to list any prices on lumber, much of the pressure treated lumber has no bar codes on it, which results in long delays when going through the checkout. Don’t be surprised if you have to wait for the cashier to find a tape measure, measure the board, decide on the type of wood, then search through a binder in an attempt to find the correct SKU. In my case, things got worse. This was a result of the Crystal Lake Menards having pressure treated Cedartone boards mixed in with the green-treated. In my case, I needed a 6 ft 2x6 board. The greenish-brown board I chose from the green-treated bin turned out to be a Cedartone board. It took 4 employees 15 minutes to figure out that they didn’t carry the 6 ft Cedartone board they were selling. Someone from the Building Materials Dept blamed it on a customer. If it were a single board, I’d agree. But either that “customer” must have returned Cedartone boards to almost every bin of 2 inch green-treated lumber, or more likely, the store employees are putting unlabeled boards in the wrong bins. Imagine going to a store where they are selling unstamped, untagged (no bar codes) items, and intentionally not posting prices. Combine that with the problem of unlabeled materials in the wrong place. Checking out would be a nightmare. This is what’s going on in Building Materials Dept. of the Crystal Lake Menards. The bottom line: Buying lumber from Menards is guaranteed to take significantly longer than Home Depot or Lowes. You’ll either end up wasting time at the Building Materials desk or at the checkout due to lumber that hasn’t been marked. But is lumber at Menards cheaper? Answer: Tough to tell - Menards doesn’t post prices. As I said, save yourself some time, and buy it elsewhere!

Found what I needed easy enough. Check out lines were short, but the cashier had some issues getting stuff to scan. But I was able to get done there quite easily due to my familiarity with the store.