Good experience. My husband has a Hilton app, so he got to check in online and select the room. He always likes room high up away from the highway, and room 401 was good with minimal road noise. The room was a nice size, bed comfortable, large shower, bonus to have a fridge and microwave in the room. The lobby had hot water for my choice of tea flavors. The water was only warm, but a zap in the microwave was perfect. When we stayed breakfast was 6-10. There was a good choice of hot foods, waffle maker, cereal, breads fruits and yogurt. I heard someone say the coffee was out except decaf but didn’t verify.

The Hampton was the lowest priced hotel in this area, but I'm not sure it was worth the cost. We paid for 3 rooms. The main reason I give it only 3 stars is the pool, which I would give 1 star. It's heated which might be nice in the winter, but it was over 100 degrees outside during our stay. We stayed just to enjoy a refreshing dip in the pool with our grandkids, which was hard to do in 90 degree (estimate) water. Even more the water was cloudy and did not appear well filtered. Then when there were no more pool towels (which were very low quality anyway), the front desk simply said it would be at least an hour before they would be available, no apology or solution. Pro: good breakfast. Summary: Ok for one night if you're traveling down 70, but don't bother bringing a swimsuit.

My room was clean and the people at the desk were friendly. The proximity to the freeway made it hard to sleep because you could hear every truck that passed. The walls didn't keep out the noise from nearby rooms and people walking upstairs. If I were to stay here again I would choose a room on the other end of the hotel so that there would be less freeway noise. Overall the bed was comfortable and bedding was clean so that's a plus.

We have 3 kids, and booked this hotel for the indoor pool, we always will only book with a pool. The pool had been down a long time, and was going to remain down a long time.... we were never notified of this situation until we went to the pool and there was a sign on the door.

Pym was absolutely phenomenal during check in. The rooms are clean and cozy, but there's a lot of weird noises all over the place - inside and outside. Mostly not other guests, but you can definitely hear the doors, too.

I am a Hilton Diamond Member and am usually always happy with the hotel. Unfortunately, this time my shower wouldn't shut off and no one, absolutely no one, considered it an issue or priority. A friend of mine finally got it shut off, but NOTHING from the hotel. I wasn"t even asked if I wanted a different room. Here's to hoping my room doesn't flood the hotel after my next shower! The world needs a lesson in customer service...especially when it's related to maintenance and safety.

I was charged twice for my room. I called and was told the manager would look into it, and then never received a call back. I disputed it on my credit card, and they refused to respond to my credit card company. They do not seem to have their act together and management seems to be absent or unwilling to respond and deal with the situation. It frustrates me because there’s $235 that I’ve been overcharged and cannot seem to get resolved after two months of inquiring. If I could give zero stars for service I would.

6/30 update- I changed my review to 4 stars as the hotel manager made it right. Though the experience was not favorable, the hotel was very clean and they took responsibility for the situation which is appreciated. The absolute worst experience at a Hilton. We booked a 2 queen bed room on line through Hilton website (not a 3rd party). Got to the hotel, picked up our key and went to the room to find one king bed. We had 3 adults traveling. Went back to the desk to show our reservation and we’re told there are no other rooms available. Ok, can we have a cot then. None were available and there was nothing the desk clerk could do to help. One adult would have to sleep on the floor. I called the Hilton main customer service to see what could be done as there was another Hilton across the street. It was also booked. I said I wanted to cancel the room and we would travel further down the road. The desk clerk said she couldn’t cancel it as it was already charged. I guess they don’t know how to issue a refund. Had she told us upon checking in we were not getting our 2 queen beds (which she clearly saw on our reservation) and no cots were available, we never would have checked in. I was told I could wait until 11 AM the next morning to speak to the manager. Apparently the hotel manager is the ONLY one who can provide a “resolution”. If they do not provide resolution within 3 days, Hilton will do a “write up”against the hotel. That’s the best they can do? Basically the hotel can choose to take responsibility or not and just get a write up? Zero responsibility from the hotel or Hilton? We sucked it up, one person had the luxury floor to sleep on. Go to the wonderful continental breakfast and all the coffee canisters were empty as well as the OJ and it was 8 AM! No one was around checking any breakfast items. We usually stay at Hilton’s on trips, are honors members and we’ve never experienced this lack of customer service or inconvenience. Hilton needs to step up and do better at resolving issues, not leaving it up to individual hotels and at the very least, a new manager is needed at this location!

Solid place to stop at that is close to the highway. If you are a light sleeper, you can ask for a room away from the highway. I personally had no issue with it. Room was clean, bed was comfy.

They had the most comfortable beds and pillows that I've slept on in about 5 years. The rooms were large and very clean. It contained a mini refrigerator and a microwave. The pool was clean and clear and was warmed. We played Skip-Bo in the lounge area in the evening

I've always wanted to stay here in my travels but now I realize why I haven't. The hotel and staff is great but the amenities around are the downfall. But it is Hays....lol. There's an Applebee's and some fast food. The gas station is sub par and if you want beer to get in the room, get it before you arrive. As for the hotel. I would definitely stay here again if I didn't need to eat or want a night cap.

Stay was great! Digital key stopped working after the 1st day but other than that, we had zero issues. As long as breakfast had a waffle option it was 10/10! And coffee available 24/7. Also very kid friendly.

It is a perfect location when traveling from Kansas City to Colorado Springs. Ruth at the front desk is very courteous and welcoming. The very first hotel that serves complimentary hot potatoes soup, chips, cookies, and fruits at 5pm. Such great hospitality! We highly recommend this hotel. Room is very clean, and quiet.

I had an amazing experience here! The location is extremely convenient, it’s located just off I-70 and it’s next to an IHOP in case you want food . Check in was a breeze thanks to Fernando, he made me feel very welcome. The room was clean and very modern. Breakfast was served on time with a great selection. I highly recommend if you’re looking for somewhere clean, great customer service and reasonably priced! 5/5 !

I chose this hotel because it is right off of I-70. I truly wish I had not. The room I was in was on the first floor. There was no arm chair in the room and when I called the front desk, I was told that it was because it was an accessible room which did not make sense because it was a huge room, and there was plenty of of room foe both an armchair and a wheelchair. Talk to the front desk I was not asked if I wanted to change rooms or what they could do to make my stay more comfortable. I almost could deal with this, but then I got in bed that night. I have never been in such an uncomfortable squeaky and bouncy bed in my life except maybe in college in a dorm room. I hardly got any sleep. It was a miserable stay. I emailed the manager to complain, and all she did was thank me for being a loyal Hilton customer. She could’ve knocked something off my room, taken my dog fee off which the other Hampton Inn didn’t even charge me for. I was driving to Denver from East Tennessee to see my daughter and ended up staying at two hotels going and two hotels coming back all In the Hilton Family and this hotel where I got a bad night sleep charged me the most by a lot. This has left such a bad taste in my mouth that I do not plan to stay in Hampton Inns anymore. Just Hilton Garden Inns. I told someone who worked one of the Hilton Garden Inns what had happened and they said “ that’s why they say Hampton by Hilton” because it’s not a Hilton. I do want to give a shout out to the Hampton Inn in St., Charles St. Peters, because that hotel was wonderful, including a delightful woman who ran the kitchen to make great scrambled eggs and bacon.

Rooms are nice. Looks like they were recently remodeled. The only complaint we had was the highway noise as we had a front of hotel room. The room air/heat was very loud, and you can't just run the fan on low continuously. So that made the room difficult to control the temperature. Would stay again just get a room at back of hotel.

I am an infrequent traveler, and I didn't realize the cancellation policy was 24 hours in advance. I tried to cancel the reservation when I arrived and found the pet fee to be expensive. The manager quietly cancelled the reservation and I left. She SHOULD have told me I would be charged. I WOULD have stayed the night and paid the fee. Instead she silently cancelled it and I left, finding out later I was charged -- surprise! I called the Hilton hospitality line and was told the manager said I should have done my "do diligence" before hand. I know now I was niiave in this matter, but clearly money was an issue for me, which I conveyed, and I believe the manager should have done her "do diligence" by informing me on the spot I would be charged no matter what! I stayed at a different hotel that night, making my stay in Hays, KS very expensive. I'm sure this is a nice place, it was huge and clean and empty. But the lack of humanity and empathy from the manger in this case straight up mean.

Friendly, helpful desk person. Efficiently got our last minute rooms. Easy access to parking n elevator. Big room, clean bathroom, comfy bed, lovely, fluffy comforter very clean. Hot water shower- clean. Delicious breakfast...hot eggs,hot biscuits, sausage.. not lukewarm. Waffle maker. Clean kitchen. Clean dining, coffee to go. Thank you for an excellent stay... highly recommend

My son and I came to stay for a little get-away. The room was pleasant and very clean. Beds are firm but comfortable. Everyone was pretty nice and helpful. Larissa was super nice and accommodating. The only thing I could change would possibly be breakfast. They had a variety of things..biscuts and gravy would have been good. Being a chain hotel not sure if they have much say about what they serve. Waffles were a hit with my son and I. Thank you! We had a great time.

We stayed here twice during our holiday travels. The first night we arrived during a historic arctic storm with temps well below zero. The hotel was a warm Oasis from literally deadly conditions outside. Our 2nd floor room was nice but the halls were very loud with slamming doors. Not much they can do about rude guests I suppose. Breakfast that time was decently fresh and we enjoyed a meal before getting back on the road. Our second visit was a few days later on the return drive. Grace at the front desk was super helpful and gave great local food recommendations. We also saw her maintaining a cucumber cool while handling some not-so-nice guests. She should be commended. Our only complaint the second night was that the breakfast was clearly reheated leftovers that were dry and gross. Many guests were picking at it and opted to grab something elsewhere. It was a stark contrast to the otherwise clean and comfy stay, and the main reason for only 4 stars here.

I was told the property had sold out and got the last room at $165. Arrived and found out it was not sold out and the rate was $111. They would not work with me and adjust my rate. Asked the GM to call me twice and she would not call me me back. Also surprised to see the furnishing scuffed, tired and looking worn. Didn't have all the food for the breakfast. Was also told they don't have security or security cameras on the back parking lot. Maybe they're not even worth a two star. Highly suggest you go somewhere else for a fair rate, furnishings that are not worn out , a complete breakfast and a secure property.

When we travel, we always try to stay at a Hampton Inn because we can typically count on the service and the accommodations to be up to par. However, the Front Desk Clerk was the best part of our stay in Hays. She was friendly and helpful. This hotel is “worn” and in desperate need of a total overhaul. The shower looks like an old, rustic, dirty camper shower, complete with trickling water pressure from an old, crusty shower head. The bathroom did not appear to have been thoroughly cleaned for some time. The AC unit sounded like a jet landing in our room, but that noise did help drown out the people stomping back and forth above us. The bedding appeared to be clean. The bed was as worn as the rest of the room. We will likely choose a different hotel the next time we visit Hays.

Stayed in room with my dog, bed I slept in was filthy. I got in late and was exhausted from driving all day and didn’t check sheets which were dirty with mud and debris from a previous dog. All night, I was sweeping the dirt out of the bed. Reported to front desk and best I got was “they would talk to cleaning staff”. Feel like I should have gotten my $50 cleaning fee refunded! UPDATE: The hotel contacted me after this review and refunded my cleaning fee (for additional cleaning when traveling with a dog) which I appreciate.

I have stayed in this hotel before and liked it. This facility has now turned pet friendly with dogs in the eating area, rooms and halls. I don't like walking on carpet that some animal used as a toilet. If if it stays this way I will not be staying there.

A great one night stop on our way through. Bed and pillows were comfy, room was quiet, had a good selection of furniture which would be great for a longer stay. The hotel was clean. I would definitely stay here again.

Room was great breakfast was great our only issue was the pool is being remodel. The manager was VERY rude!! Did NOTHING to try and help. In the end WE called another hotel that is in the Hampton family and they allowed us to swim. My issue is that as the manager you need to have resolutions for guests issues.. Especially when you advertise you offer something and you DON'T offer it. Have a solution for the issue. NOT BE RUDE AND CONDESCENDING!!!!

Overall, we were very happy with our stay here. We stayed in two rooms and both of the ac units were uncomfortably loud, which, unfortunately, was disruptive to our sleep. The breakfast was great. The service was fast. The price was great. I would definitely recommend this hotel. You may just want to bring earplugs.

Normally I don't bash hotels, but at $125 a night I do have some minimal expectations. First broken appliances, the TV remote and coffee maker were both broken. Okay whatever. I can get coffee downstairs and operate the TV from the buttons on it. It was the cleanliness that really got me. One table looked like it had jam smeared on it, so it was clear the staff didn't really clean the room. The stocked cups in plastic wrap had holes in the bottom. But, the real winner was the toe nail next to the bed. I'll be scratching Hilton of my list of places to stay.

Husband tried to book a room in person and was told they were full. Online shows availability. Clerk suggested he try the Ecno Lodge. Husband is a minority. Hmmm?

Very nice stop on a road trip across Kansas. Comfy rooms, helpful staff and clean. Full hot breakfast was tasty.

I highly Recommend Hilton's Hampton Inn in Hays Mo. Excellent place to stay! Our room, very cozy comfortable clean quiet. Great fresh variety of breakfast selections! Thank you so much Regina for such Great kindness and professional service, you are the Best!!! ❤️

It was an extremely busy time to be in Hays, KS and the hotel and its staff were CLEARLY overwhelmed with the number of guests. Overall, it was a decent stay but there were multiple small issues that detracted from the star rating. The good: Check in was quick and our room was clean. Every hotel staff member we interacted with was friendly and tried their best. The breakfast when we went was as expected and again the staff did it's best to keep it stocked. The bad: We had already been told as we checked in that they were a bit short staffed and it showed! One of our beds had a fitted sheet that was too small for it and just would not stay on! We declined any maid service for our duration but a few days into our stay we asked for some clean towels and were told there weren't any. Only 1 elevator was working for most of our stay which would have been fine but the wait for it was awful because the hallways were so so hot!! The ugly: I know it can be a slippery slope when dealing with guests and large parties but there several young children at the pool with no adults in sight! Not to mention wildly running up and down the hallways.