I had been going to the clinic in Hazel Crest for a few years. In January, I went in for a routine check up for my blood pressure and to get a refill prescription for my medication. That's when I learned my doctor was no longer there and they assigned me under Judith Sheldon who is actually not a doctor but a nurse practitioner. ..fine whatever. She ended up prescribing a second blood pressure medication since it was elevated. I've had nothing but problems ever since! My insurance would not approve both medications. They required a piece of paper signed by your doctor called a prior authorization. I called the clinic almost everyday for a month to get this woman to sign this paper. I finally had to go up to clinic and watch someone fax it over. By the time I got one prescription approved, the other had run out and I had the same issue all over again. For 2 weeks I called the "contact center". They never want to connect you with the clinic...only take messages. No one ever calls back. Once again I had to miss work and actually go to the clinic. I saw good ole Judy sitting at the back counter when I arrived. Not only did she refuse to see me she had me checked into a room where my blood pressure was through the roof....I wonder why! She instructed the nurse to tell me that I had to go the ER. I went to the ER and my pressure had went back to normal. It was only high because I was so upset with this whole experience. The ER doctor told me that I just needed my medication. She wrote me another prescription. Well the same issue came up at the pharmacy. ..I needed the prior authorization from my doctor. So I went BACK to the clinic requesting that this be resolved. Susie Lorie stepped in and let me watch her fax the form over. I thought this was behind me but I'm literally back at the clinic waiting for them fax the form again because the "contact center" won't connect me with anyone. Once again Judy is nowhere around. I submitted a complaint about this situation and someone called me almost 2 weeks later. I actually forgot about the complaint. She told me it would be addressed but apparently it wasn't because here I am again. I went too long without my medication which is dangerous. It bothers me that no one was concerned about that. I'm currently searching for a new doctor. As for Judy...I don't understand how she's able to still practice medicine!

I rarely leave reviews, but this place is awful. The staff has a very unkind disposition--like they don't want to be there and could care less if you're there. I waited an hour to be seen and finally decided to just get dressed and leave. The doctor came in as I was putting my shoes on and was rude and unresponsive when I said I was leaving. No apology offered for the long wait. When people are not respectful of your time, that says a lot. I will never come back here again.

I've been waiting here for 3 hours and still have not been seen. People came in after me without appointments. Then i finally go in and she tells me the doctor might not be able to see me today. My throat it swollen shut I can't talk and a doctor can't see me today?! This place has to be the most unprofessional place. I should of went to the Aunt Martha's in chicago heights this wait is ridiculous. I arrived at 9:30 am and it is now 12:30 pm. I DO NOT RECOMMEND THIS PLACE.

You get what you pay for. I am on a sliding scale so I guess this is what I get for not being able to afford insurance. They are nice but they don't care. The doctor never responds to messages. I came here out of desperation for an abnormal period. I'm glad I was able to now afford some decent insurance. good riddance to this place. I was also supposed to schedule a colonoscopy. I called and called and no one ever returned my call. I keep getting the text message from them to please be sure to schedule your colonoscopy but I could never get anyone to call me back to schedule it. DO NOT GO HERE UNLESS YOU REALLY HAVE TO.

Aunt Marthas is terrible. My doctor Vihide Dogan Bag refused to give me my perscriptions. It was begining of June and they gave me an appointment at the end of June. But i was out already of my blood pressure pills and diebetes pills that i needed to servive. She refused to write a perscription at least up to wnen i went to the appointment. I cannot go a whole month without my pills. I will get sick without them. But this witch doesnt seem to care. I dont ever recommend Aunt Marthas to anyone neither Dr Vihide Dogan Bag to anyone. They dont seem to care for there patients. Im looking for another Doctor soon.

This is worst clinic you can ever attend. All the people at the front desk have the worst attitude you can ever have. The fake doctors do not help at all. They dont know anything and have the nerve to have attitudes as well. They need to shut this clinic down

I called using two different phones to get a simple question answered and was on hold for 45 minutes on one phone and was on hold for 30 minutes before someone finally picked up the first call. on Tuesday I was told by Christi nurse practitioner that I needed labs, I asked if the referral would be there the following day, Wednesday she said yes. She failed to tell me that THEY WHERE CLOSE ON Wednesday for a company picnic. I took off a few hours from work to get labs done for nothing. SHE FAILED to tell me, yes the referral will be there on Wednesday but WE ARE CLOSE. SMH why are you allowed to work with people???? PLEASE get some TRAINING CHRISTY.

They are very inconsiderate of people's time. My appointment was at 1:30pm. 2 hours passed and still did not see a doctor. There was no communication between the patient and staff in regards to what was taking so long. So I left. It was absolutely ridiculous. Chicago Heights location is a bit better with time.

Will never come here again they told me my ONE year old son needed a face mask?? He’s one ! No 1 year old should be wearing a mask even if he did he wouldn’t keep it on he’s a baby ! The front desk ladies are extremely rude had an attitude from the start if you don’t like your job you shouldn’t be working then.

The most awful place I've ever been. They did test on me and never called me to tell me I had Cancer. After getting to a real Hospital Rush..after months of telling these people something was wrong and they said it wasnt..I ended up with Stage 4 Cancer in 2015 and still fighting

Horrible staff and service health is important and this place is so horrible please run don’t go here at all fr doganbag is so over worked she doesn’t even remember you or your problem and rushes to get to the next person like no idk how this place is still open the front desk forget it rude

This Site is Terrible and Very Unprofessional 😤, I know this Year 2023 sometime in January that I did My Tb Testing for my job, There was a Doctor who was very Nasty and Unprofessional there, and I said how I was feeling how I got treated while I was there, so for some Reason, My Tb Medical Records was not put in the system due to her personal vendetta against me, AND I KNOW DAMN WELL THAT I DID My TB TESTING THIS YEAR IN THE BEGINNING, This facility don't wanna take responsibility for the action's of there doctor who was on duty that day, and its not fair that I have to do this TB all over again, This is Aunt Martha's Clinic there, They ARE VERY UNPROFESSIONAL who DON'T HAVE THERE Client's BEST INTEREST AT HEART😤.

Usually not a problem at this facility. Even though the pandemic it was decent here. Today however the vibe of the whole place was a lot different it has been about 9 months since I've been here last. A lot of the staff was edgy and snapping at each other. And just not friendly towards patients. I felt a bit like an inconvenience to them being there today.

Been trying to get in touch with someone for days to change my appointment time and still no one will answer the phone.