I can’t remember ever having a positive experience at this CVS pharmacy. I keep trying to use it because it is the closest to my house. I feel like the pharmacy workers have never been truly helpful they are literally just there to do the bare minimum of their job. They don’t care about making anyone’s life easier or putting customer service above anything else. Believe me I’ve been in the service industry for the last 15 years and I understand how tiring it can be especially working through a pandemic. They close down well before their mentioned lunchtime hours and refuse to do something that I’ve literally seen done in a minute and 30 seconds. I pulled up at 1:25pm (after receiving a text at 1:20 pm saying my prescription was filled and ready) to a closed window and not until 1:27 pm the person said the drive thru is closed. I replied I’ve been here for two minutes already and could have been helped and gone before your lunch started. She just replied well the register is closed already. I replied with its good to know you close earlier than you say on your phone service and advertise on the window. And I drove off. I don’t like the branch, the service I get or the employees attitudes.

The pharmacy is a literal joke. I was prescribed albuterol for my nebulizer when recovering from covid. It was not filled due to me “already having an inhaler” they archived it and it was never filled. I’ve had this issue with several different medications now. Considering transferring scripts elsewhere.

First of the automated system is HORRIBLE. Then when you actually get someone they are rude as hell. This place needs better people staffed here.

This location is the absolute worst location I have ever been to Consistently they have failed to fill prescriptions properly (twice now I have had 2-3 less tablets than prescribed) the pharmacists are rude and inefficient Today I had a prescription called in from my dentist and they kept telling me that they didn’t have it even though they did and it was in their voicemail they only “discovered “ it after me repeatedly telling them that it was in fact there. This location is awful and every employee in the pharmacy should be ashamed of themselves.

Advertised as 1-2 day return on COVID PCR test, came to location for scheduled appointment and only after giving test was I told to expect 2-4 days. When challenged, the clerk said there wasn't anything that could be done. Now I'm forced to find another location in case the results don't come back in time. Should have never thought CVS would have their business straightened out and now I remember why I stopped using them as a pharmacy.

I would not recommend going to this pharmacy for prescriptions. Staff are rude! They will answer the phone and throw you on hold immediately. When asking questions they will immediately cut you off before you’ve finished your question. If the pharmacy does not have your RX in stock they will not call to inform you. If your insurance is no longer taken there and you have a RX to pick-up they will not call to inform you of recent changes. I have been coming to this pharmacy for years and have been consistently receiving POOR SERVICE. The only reason I chose to go to this pharmacy is because it is conveniently located. I will be transferring my prescriptions as soon as possible!!! Please save yourself a wasted drive and stress and choose another pharmacy company altogether!

The girl that helped me named Sarhara was rude as anything, I wish I could use harsher words to describe how she treated, not only me, but I seen how rude she was to her coworkers too, insane. Switching pharmacies as fast as I can

Rude employees, they managed to lose my prescription and I've had to deal with the doctors office calling them due to their mistakes. DO NOT GO HERE

This is the second time I went into this cvs store they always say my health insurance is not active but it's funny how I call my health insurance all the time it's active . It's just a bad experience every time I go to this CVS😏

It’s supposed to be 24 hours but I get here @12:05 a.m it’s a sign on the door talking about due to short staffing they won’t be open until 7am! Well they need to clarify that on Google to stop wasting people time and gas money!

The Pharmacy Manager was so clueless on how to do her job, I would love to know where she went to school, because she is NOT qualified, she also lied about her name when I asked, the PM Chinwe is horrid with customers and even worse with medication, please never deal with her, id rather be admitted to the hospital than to ever let her touch or manage a single one of my prescriptions again, she should lose her license.

GREG is a wonderful clerk who made my shopping experience an absolute delight. Hes kind helpful and so pleasant. Refreshing

I called, person answered and pretend to listen. Probably looked at their coworker and asked " do you know what colloidal silver is ?!" Then transferred me to the pharmacy. Who then didn't bother looking, transferred AGAIN. Wonderful Carl Randolph answered and tried repeatedly to find what i was looking for. CVS, you need to give Mr Randolph a raise. Also hire more people like him.

Dustin Nowland is preaching. Listen! Cashier was nice, also shops at CVS, other locations!!! (Prolly on her way home) Good luck training the new staff on lotto n all

It was a great experience very helpful staff and friendly. They were very helpful. It was my first time shopping at this CVS store. I truly enjoyed my experience. The items I needed was on sale in a different an the staff let me know about the sale. I changed my mind an purchase the ones on sale. The store was every clean.

This pharmacy is the worst with my experience. They have my name spelt wrong and every time I call to see if prescription is done I am told I do not have an order. This causes a lot of anxiety and worry because medication is important. Most of the representatives are rude and unhelpful. This has happened more than 5 times and not acceptable.

I would suggest going elsewhere to fill your prescriptions. The pharmacy staff is not only incompetent and unhelpful, there are also extremely rude and treat their customers like trash. I will never fill another prescription here. If you live in the area I would recommend the Rite Aid on 9 Mile and Ryan.

Pharmacists will lie about inventory and refuse to give you medication. They claim that medications have been out of stock for 6 months despite them filling the original script 3 months ago.

Anyone who uses cvs pharmacy at 33 w 9 mile rd I recently went to this pharmacy on 9 mile and John r and was treated horribly they knew my prescription was on back order and had me have my dr send over my prescription 3 times before they refused to fill it and neglected to tell me they didn’t even have my medication and it’s been on back order for months if I had known this information I wouldn’t have had it sent to them 3 times now I’m on day five without my medication and no idea when I’m going to be able to get another prescription written and sent to a whole new pharmacy the staff is extremely rude and unprofessional they hung up on me 4 times I’m pulling all of mine and my children’s prescriptions from this pharmacy and going to a new pharmacy I’m very upset and disgusted with the way I was treated by the staff they’re very rude and disrespectful I would recommend that anyone who has prescriptions at this pharmacy to stop using this pharmacy they deserve to be shut down this place is a joke and I suggest they be put out of business I’ll never use cvs pharmacy ever again

They’re selling expired medication meant for babies- I talked to the manager and received nothing but a shrug in return when I alerted him to this issue.

Way better than the run down crack hotel that stood on this ground my entire life. But sometimes they're not open 24 hours. So make sure, you don't want to make the trip at 3am and it's closed.

If you wanna go insane, go here. They care nothing about your sanity, if you need medication they will never have it, your doctor will tell you they do and their customer service robot will say no. Then you go in person and say the same thing. Lie about their stock, horrible customer service.

If there was a 0 I would rate it! I can't say enough bad things about this pharmacy but I will drive to Royal Oak rather than come back here! They are the absolute worst, first my script wasn't covered by my insurance, then it needed pre authorization, now its not in stock. Thye are rude and lazy! Period! I asked her what should I do, she kept repeating, we don't have it in stock. Fire them all and start over!

Went to get pictures printed at 33 john r hazel Park store. Of course I needed help and Dayna, the night manager was so helpful and was very friendly