Yessenia is so rude. They got our order wrong but charged it correctly, I asked if they can correct it and she said “this is not my problem and you need to take it up with the one that took your order” The guy was next to her and way saying yes she is correct, I stood there with the sandwich for a few minutes, and nothing. We sat back down to see if they would call us back up and went back to ask if they were remaking it or not. The other staff was fine, but Yessenia was really rude, and there were two others within the 15 minutes saying there order was wrong.

Remodeled as of August 2022. It looks nice!

Yessenia is a horrible worker and should be reprimanded for her horrible attitude And customer service. She curse people out in Spanish and acts like she is a manager.

Dunkin' Donuts has long been a go-to destination for coffee lovers and pastry enthusiasts, and I recently had the pleasure of visiting one of their branches. I must say, my experience was nothing short of exceptional, leaving me with a satisfied smile and a craving for more. First and foremost, let's talk about the coffee. Dunkin' Donuts has truly mastered the art of brewing the perfect cup. Whether you prefer a classic black coffee, a rich latte, or a velvety cappuccino, their baristas deliver every time. The aroma that permeates the air as you walk into the store is simply heavenly, and it only gets better with that first sip. The coffee is smooth, well-balanced, and expertly crafted. It's evident that they take great care in sourcing high-quality beans and training their staff to ensure consistency in every cup. Now, let's move on to the star of the show—the donuts. Oh boy, where do I even begin? Dunkin' Donuts offers a wide array of flavors and styles that cater to every palate. From the classic glazed to the more adventurous maple bacon, there's something to satisfy every craving. The donuts are always fresh, fluffy, and decadently delicious. Each bite is an explosion of flavors and textures that will make your taste buds dance with joy. And if you're looking for something lighter, their selection of muffins, bagels, and croissants is equally delightful. Beyond the delectable treats, Dunkin' Donuts also impresses with its warm and friendly service. The staff members are attentive, accommodating, and always ready to offer recommendations or customize your order to your liking. It's evident that they genuinely care about their customers' experience, and it adds an extra layer of enjoyment to every visit. Finally, I must mention the inviting atmosphere of Dunkin' Donuts. Whether you choose to stay and enjoy your coffee and donut or grab a quick bite on the go, the cozy ambiance of their stores creates a welcoming environment. The vibrant orange and pink colors, coupled with comfortable seating arrangements, make it an ideal place to catch up with friends, get some work done, or simply relax and savor your favorite treats. In conclusion, Dunkin' Donuts has established itself as a true icon in the world of coffee and donuts. With their exceptional brews, mouthwatering pastries, top-notch service, and inviting atmosphere, it's no wonder they have become a beloved destination for countless coffee enthusiasts. Whether you're a loyal fan or a first-time visitor, Dunkin' Donuts will leave you craving more of their delightful offerings.

My milkshake was good. I also ordered munchkins but the Indian guy's customer service wasn't that great. He wouldn't let me finish speaking when I was telling him what I wanted, he sounded agitated when taking my order. And to top it off, when I opened the box, I was greeted by a dead fly on the inside of the box. I had to go back and get another batch. He threw the munchkins and the box out in front of me so I'll give him that. He didnt apologize but tried to make an excuse as to why the fly was in the box. And he also said he gave me extra munchkins, however he didn't give me all of the flavors of munchkins I had asked him for, once again probably bc he was in a rush to get rid of customers (even though at this time I was the last one there). So the extra munchkins didn't really do anything for me. I personally would've preferred to get my money back but my sister insisted on keeping the good batch of munchkins.

Have visited a few times, always through the drive-thru. Sometimes they are a bit slow but friendly staff. Prices are great, better than some other DD. I've ordered the egg sandwich and it's been consistently good. Iced latte was great. Will return.

Hey placed a order with them through the app and when I got to the store nobody was there I kept calling no one answered waiting to hear back about getting my refund

I was there today by 9:28pm and there was a car that take some time to order and then it was my time to order but I was there and nobody took my order I was asking if it was open and nobody answered and I saw people inside I still wait but nothing then I came to the other side by the window to leave because there were cars behind me and I saw the employees walking around and I was tryna ask or waiting them to say something and they saw me and ignored me. And everybody behind me left too.

You know what??? I was going to head back to this store after dropping off my kid to school, but decided to just come here on Google because words have power. First let me say, this was my favorite DD location since moving to Hempstead last year. Service used to be amazing. Now, it's 👎🏾!!! And you wanna know why? For the simple fact that I ordered something, paid an extra charge for it, (and I was completely aware of the extra charge), and wasn't given what I asked for. And on top of that, the person who appeared to be the manager took my item from me, went back behind a counter, (out of view), then came and gave me my item back, under the guise that it was correct. Okay... So I drove away with my item, heart full of gratitude, thanking the worker at the register because I'm thinking that the MANAGER, that this team got my order right. That these people who I know work sooo hard at what they do ( because I am fully aware that working in this industry is not easy....I've been there), gave me what I asked for; what I PAID for. Eh eh!!!! It was when I drove off that I realized that my order was still wrong. That I was charged for something extra, that I asked for, and it wasn't given to me. And they knew!!!! The MANAGER KNEW it was wrong. Let me tell you, after that experience, I really didn't want to consume my item anymore, because of that kind of behavior, and because I really didn't know if I had pushed someone's buttons just for asking if my item was correct. C'mon you know what I'm talking about folks. This is the world we live in. You just can't trust some people who handle your food and drinks these days. They might put something in it. Well, this kind of behavior...telling customers that their item is correct when it's not, is really disgusting, and you should be ashamed of yourselves, and honestly , you're crooks for taking people's money for something you did not do. Shame on you!!! I'm never come back to this location again. I'll visit the location on Peninsula where I get fast service, what I ordered to the T, and a smile.

Only two stars for cleanliness and convenience. The Hispanic girl at the counter didn’t feel like answering questions and was very dismissive. Asked her about the new cookie butter cold brew. Again, not a care in the world for anything. I ordered it regardless and it was gross. I wouldn’t recommend that drink unless the person that made it just didn’t do a good job.

Ever since the renovation was done, this Dunkin Donuts has been better than ever. The Manager and staff are friendly and efficient. It's also kept clean and the new layout is great.

Drive thru was smooth but the munchkin were stale and old kinda had a taste as if was refrigerated. And its was in the evening 630pm. Please serve fresh batch

The A.M. shift customer service is rude with an attitude, is slow at times it all depends who is on shift to have a satisfying service. Not all employees will provide a good service.

Late night break from work, I bought a bagley twist and a latte. Came back to work, and bagle twist was not baked properly, still raw and dowy. All in garbage. Usually , it's baked to perfection, but tonight it was a disappointment.

I never write reviews, but this one I have to. The overnight lady needs to be fired ASAP. MULTIPLE TIMES have I’ve been waiting 10+ minutes for my order WHICH MIND YOU isn’t big nor complicated for the past two weeks I’ve went there. She gives an attitude at the drive thru and is barely present. Today, I ordered it THRU THE APP, 10 mins prior to me arriving to give her the appropriate time needed to prepare everything so I can pick it up and go, SIMPLE. Two wake up wraps and a coffee. I get there and she tells me to wait an unknown amount of time or get a refund… whoever is in charge of that Dunkin’s location needs to look into that overnight lady because in my opinion, she needs to be terminated ASAP. If you’re looking for morning coffee or breakfast, especially if you commute before 6AM, avoid this location at all cost

I ordered avocado toast with bacon, but got no bacon...ordered boston creme but got chocolate donut instead....they always screw up orders and this was after waiting 10 mins in drive thru...they suck....go somewhere else but not to the one on Peninsula because they are worse....they takes longer and screw up the orders to.....wish there was a starbucks around, they got good snacks and coffee and good customer service.

They make sure their drive-thru timing is right by sending people to the front of the store to bring out the food just for the food to still be wrong, makes no sense....you just get trapped in by the order line forming because there's no other way out. Donuts also feel hard and old.

Very courteous fast service and good food..

location is spotty and dangerous drive with caution drive through made only for the smallest of vehicles. If tou walk out of location cars come speeding into the cross walk . Service substandard asked to cut my bagel twist for cream cheese they told me No only location that claimed its a safety issue. I will not be back. Too many ain't gots.

Excellent customer service from Grace made my drink perfectly

I don't know what's going on I come to this place every day for a refreshing drink and it's been 3 times now that they do it so bad seriously they don't put enough ice when you can a little more ice they fill your glass with ice they really do yesenia You need to do your job better, only with you, if that happens, improve your staff or train them better.

I actually drove there w 2 friends before going to a church activity. My friend bought donuts for her group. It was very clean and organized.

Sit at drive thru for at least 5 min before recognition only to be told to drive up to window to place order. Revamping the outside has not changed the customer service inside