Customer service here is so bad!! Went here with my mum for a mothers day gift and the girl working there, Teresa was helping us and we went to pick our fourth charm and the next thing we know she’s helping another customer! She was our sales person we picked out three charms with her but she had the audacity to turn away and help some white people! We are Indians and felt so racially judge and ignored! This is not acceptable she even saw us wondering around and waiting for her but looked away and carried on helping those white people. Maybe because she thought we were Indians and didn’t have the money so she went to talk to her kind of people. We ended up buying $400 worth of charms! So don’t you dare judge us! She needs to be taught how to work with customers! If it was busy (not really) then call others over and get them to help! The white people she was helping did not call her over, she went there herself and helped them while we waited aimlessly and looked stupid wondering why she left us when we were just about to pay. Do better and stop judging us! Maybe she though we didn’t dresse like we rich (girl we make way more money then you and those people you choose to help!) so we went to help people that looked even more poor but were white! Do better Teresa!

Beautiful shop, friendly staff who were very welcoming. I was served by Chelsea, she was a huge help and also gift wrapped my item free of charge. I'll be back soon for myself, thanks ladies!

Went in to choose a Christmas gift and was looked after by Cheyenne who blew me away! After visiting several other jewelry stores in the mall where no one seemed particularly interested in helping, her enthusiasm & friendliness were such a pleasant surprise! A real sales superstar & massive asset - thanks for making it such a nice experience:)

Went in to ask about cleaning my bracelet. Was greeted by a absolutely lovely young lady. She was so helpful, and explained the process to me. She made me feel comfortable and that I could trust her. Thanks Izzy 😊 I will be back to this store as when I picked up my bracelet the lady that was there was so lovely as well. Great customer service at northwest. Thank you ladies 👏👍

Lovely service and care from the team at northwest Pandora ! Always love going in to see them

Absolutely gutted! Have always had a great experience in this store in the past however VERY disappointed to hear that they no longer help when it comes to getting one of their charms repaired. Apparently this is no longer a service offered, you get told you have to get it done elsewhere and they may reimburse you. I've had to make do with a temp fix for now that hopefully will last as I can't even replace the charm as they no longer have it. 😔

It was my first time purchasing at Pandora. I'd been eyeing a few items for some time and I finally decided on the bracelet and earrings I wanted. The store is small size-wise but the layout is nicely arranged. Shopping experience was pleasant. Adele provided excellent customer service. She was very helpful in answering my questions as well as helping find the best size bracelet for me. I'll continue shopping at this location for it's customer service and friendly environment.

Best service in this store....best best shop