I've had mixed experiences at this office (primary care side), so it is hit or miss. I think the quality has decreased recently. Office: Appointments are usually 3-4+ months out (for established patients) depending on the issue. They have been updating the office/expanding so it just feels more chaotic than it did before. You can feel shuffled through like livestock at times. Sometimes "expansion" and "updates" means the office becomes less personable and more corporate. They must overbook patients & depending on the time of day, you will have a wait. Morning appointments are a little better if you can get one! *Pro-tip: Definitely do the pre-registration/check-in before you come to the office. Lab: I would request to go to an outside lab. You used to be able to walk-in & wait (long waits). That was okay, but several times they missed part of my lab order & I had to return again for a second draw which was frustrating. Now you have to schedule an appointment (and I was told by staff they just cancel it if the one* nurse calls out sick), so it is better just to get lab orders for Quest which is more reliable. Staff: Medical assistants here are wonderful, especially Aja! She has such fun energy & makes patients feel comfortable. The front desk staff is usually helpful/friendly as well. Provider: PA Tamika Phyfer was fantastic when I saw her the first couple of times, seemed really invested in trying to help me. At the last visit, however, she acted annoyed and didn't want to listen to my concern at all. I think she is a solid provider but the clinic has grown so large, she is probably overwhelmed with patients. I was disappointed with the last visit/not feeling heard, but I want to extend her some grace as I know her job is challenging. Other: If you have an issue, it takes multiple phone calls to resolve. Feels like the game of "telephone" as the message/original question is usually lost by the time it gets to the provider. The call center tries, but they are not clinical staff. It isn't a very good system as communication is lost. You need to be assertive with the referrals process or you may never get your referral. I appreciate referrals take a couple of weeks, but make sure to call after one month. After 1.5 months, I was told "the referral department is working on that today & they will call you back." Hmm. I never got a call. So again, the communication is not clear. You are told one thing & then you have to call again & go through a new call center person who says another. You do need to give the referrals department time/patience but make sure to check up after a month or your referral will never get done. Trying to establish care elsewhere due to the recent decrease in quality.

Took my husband to the urgent care portion of Intermountain for the first time and I was impressed with their urgency and empathy. He was taken within 10 minutes from arriving and didn’t have an appointment or assigned time. The physician quickly recognized he needed a higher level of treatment and referred us to a local ER. We moved here 7 months ago so it was very necessary for us to have clear directions. Husband is on the mend because of the service received at Intermountain. From the beautiful security card officer, the efficient front desk staff and the clinical team, WE THANK YOU!

Good luck trying to get prescriptions refilled. Do not recommend trusting your health to this facility. Completely mismanaged. You will wait over two hours for appointments because they overbook- and trying to get prescription refills from month to month is a nightmare.

The staff was great. The problem is that when I called to verify whether or not they could run blood tests to confirm whether or not a heart attack had happened, I was told yes. When I got there the only thing they could do was run an EKG. That’s not sufficient. So needless to say I did not get the service that I was expecting and wasted valuable time. Once again, the staff and the doctor were wonderful. I just wish that I had received accurate information when I called.

The staff in the waiting room and security were very nice, patient and helpful. The doctor I saw however kept talking over me, interrupting her assistant and continuously ignored my questions. She didn’t even properly explain what was wrong with me or send me home with any further steps to help the process of healing my injury. I’m very unsatisfied with my time there, I spent over 2 hours in the waiting room, which would be fine if I had actually been properly helped once I was able to be seen.

The worst experience I have had with health care. My original Dr left that I had to wait 4 months to see after relocating here only to him leaving and now I am being treated like a new patient all over again and cant get my follow up until Oct ? Unfair and makes NO Sense

If I could give this place a negative one million stars I would! Let’s start with the politics of getting & giving a referral! Dr. Cordero treated my dad after he left this wretched place (Good for Him)! Until, I pitched a fit with Dr. Clark, only then did I get a magic piece of paper for Cordero to continue treatment of my 83 year old father at the time. (My father had to have a pacemaker & is now deceased.) My 83 year old mother has Covid, currently, & they’re making her wait to talk to someone at Dr. Clark’s office! By the time Eddie & team calls your elderly loved one back they’ll be dead!!!! This review is for Dr. Clark’s office only! The urgent care you have to have a crisis between 10am-6pm! Ridiculous! Do your elderly loved ones a favor & run! Take them to a place that actually cares!

I was there in june I was asked to set a follow-up in September they will see me next year in February or March. What kind of doctor office is that!! So unhappy right now!

I came here in 2021 and the service was good now to get a primary doctor you have to wait 6 months to see a doctor I wish they had sooner but they don't ill be looking for a primary some where else .

My primary care provider is Tamika Phifer and she's the best anyone could ever get she really care for her patient in my time of need she and a nurse helped me I was in a bad way waiting for back Surgery well that's all over with and I'm getting better.

Open wound on my arm superbly treated by Dr. Perlot and Lety. They were both professional and friendly assuring me I was being well taken care of. In and out in less than an hour with a promise I would return for them to follow up and change my dressing.

It doesn't matter if you go see a doctor to fill your prescriptions. No matter what you do they will not fill prescriptions and it is ridiculous. They'll be kind and you'll see your primary care doctor they'll tell you you're going to get all your prescriptions done, and nothing will ever reach the pharmacy. I've called, I've been in office and still nothing. Ive been established here for years and now doctor macanallen is gone this place doesn't get anything done. Waste of time and money.

The staff there is great. I’ve been there twice in the last week. Once for my daughter and then myself. They get you in and out as quickly as possible especially being both holiday weekends. They listen to your issues and get you in and out as quickly as possible. Thank you

Everyone was smooth from scheduling and appointment. Doctor was very nice taking time to explain everything and answer all our questions. BUT we got their with our very sick daughter and the TV was blasting with the most overwhelming and loudest kids show on. Every character was just telling it was aggressive. We asked if it could please be turned off or down and the answer was: we don't push the buttons of the TV😳🫣😨

This office was quick and the front desk staff were all very nice and helpful. The clinicians were nice too and the prescriber saw me within 10 minutes after the medical assistant took my vitals. I was very impressed because a week before I went there, I took my daughter to another urgent care and we waited 3 hours just to get to the room and another hour to see the doctor.

Needed rapid blood testing and this urgent care isn't capable of that, yet they have that service at the other urgent care locations. Ended up being sent to hospital ER. I was sent to Henderson hospital. I have since received a co-pay bill of $240. The Hospital charged Medicare $33,000.00. For an abdominal CT and bloodwork. I was sent home told I was ok despite my fatigue and other symptoms I went there for. This all could have been avoided including being exposed to other sick people sitting in that ER waiting for 5 hours if the urgent care had the proper equipment.

Went there today. Saw Dr Clark. The facility was clean & attractive. The desk ladies were Polite n nice. DR. Clark was very detailed n professional. Really cared.

I see Dr McAnallen as my primary at the Lake mead office. I am familiar with that location, and I knew they had insta care. I was there for the insta care this time. I needed to see a doctor due to sinus issues. I checked in and a few minutes later, they called me back. The doctor was in the examination room within minutes. Diagnosed me and I was on my way. Excellent experience. Everyone at the Lake Mead location is very polite, and friendly. They are very knowledgeable and helpful. I get excellent care every time I go there.

Staff was very friendly, the doctor was thorough. My only complaint is that I did not get a call back from the doctor when I was told I would. Then when I called them, the MA just read from the doctors notes. So I got no concrete answers as to what was going on.

I definitely prefer this urgent care over CareNow on Horizon. I didn’t have to wait long to be seen. My copay was 70 dollars cheaper than at CareNow. All the staff that I encountered were very friendly. The doctor was very thorough with his exam and didn’t have me waiting in the room for a long time as I did at CareNow. I would definitely go back here in the future.

I had a great experience at the Urgent care. I had an issue and it was taken care of promptly. No games being played and my care and comfort were met. It actually exceeded my expectations. If I need future services Intermountain Urgent Care is my go to!!

Went in due to a sinus infection, because of a change of insurance this is the first time I have used this facility. Was very impressed on how clean and the social distancing that was done for the seating. I went for urgent care, the doctor was very thorough and listened to what was going on. Will definitely use this facility when I am in need of urgent care again. As an extra note, I was able to call Intermountain and Speak to customer service, and that person called to find out what the wait time was before I travel there. That extra detail really meant a lot when you’re not feeling well.

Wonderful treatment, care and concern gave this unfortunate emergency visit a silver lining. I showed up within 1 hour of closing but was given every bit of care and concern as if I were the first patient of the day. Ultimately it was determined I had a broken wrist. After x-rays, I was given a temporary splint, a copy of the x-rays on a CD and was told I would be contacted the next day with an emergency referral since my insurance is a Medicare Advantage HMO requiring pre-approval. By 9:30 the next morning, I received a phone call asking how I was doing along with the information needed for my referral to see an orthopedic surgeon. Great care! Thank you so much!

I hate it when Drs lie. I went in to Urgent Care because I had pneumonia. The Dr spent maybe 2 minutes with me before writing me some prescriptions. Fine. That's what I needed was anyway. But later. I went in to look at my electronic chart to review what the Dr said and she had written copious notes about checking my eyes, throat, ears, nose, etc and found all to be normal. Ha! Other than listening to my breathing, she never touched me or checked my vitals. Really? Is there that big of a need to lie??

The wait time was short. The doctor performed a thorough exam... listened to my lungs, looked at my throat, etc. ask ed a lot of questions, then gave me a diagnosis and told me what he was prescribing. The way my Primary care physician did when I was able to see him.