We had a great experience from the moment we arrived. Mia at the front desk was the most kind and helpful front desk person I've ever encountered. She even changed our room number so it'd be extra quiet (and it was!) Our room was clean and bigger than I thought it would be! They have a pool and hot tub. And breakfast was also yummy. There were quite a few options. My favorite was the oatmeal bar where you could choose your toppings.

I had a great stay at this hotel. The lady who checked me in, I think her name was Mia, was very friendly and welcoming. She was also fast and efficient, not something I've been used to when it comes to hotel night employees, at least on this trip! The room and bed were comfortable and, at least for me, it was quiet! The hotel is close off the interstate so it's easy to get to and parking is included. The room and bathroom were both clean, though the maid service needs to do a MUCH better job dusting around the vanity AND checking to make sure the fridge is empty from the previous guest. I would definitely stay at this location again and I highly recommend it to anyone looking to stay in the Richmond area.

I would avoid this hotel if there is any chance it’s going to be sold out. It looks like a nice facility, but I wouldn’t know as my husband and I were turned away at the door by the evening manager on around 9pm on Saturday, November 11. I don’t know his name as he was not wearing his name tag in what I’m sure was an attempt for him to be anonymous. My husband and I booked and paid for this room weeks ago. We are in town for a wedding, so location was vital since we had morning obligations to help the bride get ready. We live hours away, so by the time we showed up at the hotel at 9pm, the manager rudely informed us that he doesn’t have any room for us. He told us we missed check in, and he can’t do anything for us (despite us having already paid). There was not an ounce of sympathy, understanding, or willingness to attempt to assist us on what was obviously a mistake by the hotel. I have never in my life been turned away from a reservation I had already paid for. I often travel late in the evening and it is not uncommon for me to arrive to hotels after 9pm. This left us scrambling to find accommodations. Fortunately Brenden at Marriott corporate was able to find us different accommodations and take care of us. Unfortunately, those accommodations were going to add hours of driving throughout our day, so ultimately we had to cancel and stay in a much lower quality hotel that was in the vicinity of where we needed to be. Overall, this was an extremely disappointing experience, except for our experience with corporate who were nothing but pleasant and apologetic. The manager at the SpringHill Suites was incredibly rude and lacked empathy and any basic customer service skills. I remained calm and collected when speaking with him despite being incredibly upset, yet he was downright disrespectful to my husband and I. His lack of concern was not on brand for Marriott, and I genuinely hope he will no longer be employed with the company after that interaction. I know for a fact I was not the only one treated poorly by him. I understand sometimes things happen and hotels, like flights, end up overbooked. I’ve been on the short end of the stick before, but a mistake does NOT justify extremely unprofessional service, especially when we are being kind despite their entire plans being completely turned upside down. I know he must have been having a terrible night as I’m sure others were not so kind to him, but every person who walks through that door deserves respect, even if the last customer was a nightmare to deal with. It is NOT my problem that the last person yelled at you - do better. Don’t treat me like I’m a jerk if I’m not being one. Show some sympathy and understanding when your hotel made a mistake which led to turning away paying customers and screwing up their entire weekend. Thank you corporate for dealing with my concerns as a customer and rebooking my stay - I TRULY hope you follow up with this individual and address this unprofessional and off brand behavior.

Nice property, clean and well maintained. The front desk staff was very professional, knowledgeable and friendly. The king room was large well cleaned and had a good layout. The bathroom was well organized and lit. The bedroom was laid out with a small kitchenette. Breakfast was the standard for this type of property. Dry cereal, yogurt, hard boiled eggs, various baked goods and juices. There is a pool and jacuzzi. Plenty of free parking around the building.

We were traveling during the recent Nor'Easter in December and tried to go as far as we could. About 1:00 in the morning we finally found this place that had an open room period Maya heard about our travels and the hard time we had finding a hotel in another area. She bent over backward to do everything and anything she could to help us. She was so very sweet. She made us feel very welcome. Thank you, thank you Maya! The room was very nice, clean, and the beds were very comfortable. They had a good breakfast selection and the food was very good. I'd gladly stay here again.

I chose this hotel for 2 reasons, the pool and dog friendly. They neglected to mention the pool is completely out of service, I would not have come here if I knew that. I understand they put us in dog friendly room but walking in had an overwhelming odor of a hamster cage. I never figured out what it was from. The light bulb was out in our lamp and the room doesnt have many lights. The carpet was coming up from the floor in spot. The fridge was dirty. I was there for 3 nights and they never came to change garbage or replace towels. The front desk girl was very nice, parking was ample, and it's near major roadways. I would not come back here and wouldn't recommend any one else. I would have gone 1 star but the customer service from the front desk helped a bit.