The one extra star is only for the people working on the floor, very nice although they have too much work. We bought over 100€ worth of stuff, the man on the cash register was so into a conversation with a woman on the other register he didn't even help when our card couldn't be read, didn't hear me say i don't want a bag, or didn't even say "thank you" or "goodbye". I hope the conversation was worth it.

Decent enough sports shop, it used to be a lot better and safer place to shop

I went to this shop first time and I was looking for advice about running shoes as I ve always had in any other place that shows on the website that they have this service. It was a big disappointment , the sales man wasn’t very interested in giving advices he was just waiting me to tell what brand of shoes and model I wanted… honestly very disappointing, the worse was that the sales man simply disappeared and After waiting him to come back , I gave up and left the place frustrated and without having what I needed. I won’t come back there anymore.

They have ruined the blade on my ice skates! Came to have it sharpened, and they completely got rid of the bottom spike.. For the record, the blades are professional Gam ones :(

(Translated by Google) Clothes - check Equipment - check large selection - check cheap prices - check Sports check Edit: Nice customer service - check (Original) Kleidung - check Ausrüstung - check große Auswahl - check günstige Preise - check Sport - Scheck Edit: Netter Kundenservice - check

Thank you Justin for your assistance today with the Cloudrunner. Very patient and helpful with my items and also helped me try soles until I found the right fit. Went to another level and another kind gentleman offered to help. Checkout was also fast. A good experience, thank you.

Great ski wear collections. The photos are from the mens section. They also have Columbia 👌🏼

30 min in the queue … great customer service 😤

Wolfgang Thiem from the outdoor section was very kind and helpful. Good store with a varied collection os sports goods.

I shop there often, but yesterday I was there at 2 pm to pick up my online order, the old gentleman handling the cashier was really rude.

It's a big store but the prices are expensive compared to the internet.

Great service, couldn't find the right shoes, but always a great experience

(Translated by Google) Good service and friendly advice (Original) Guter Service und freundliche Beratung

Excellent service. Bought an ASICS sports shoe for a great discount

good sport shop,with poor staff helping.

(Translated by Google) I bought hiking shoes, great advice? (Original) Ich habe Wanderschuhe gekauft, ganz tolle Beratung?

(Translated by Google) Very good selection. Friendly staff. However, we had to queue at the normal ticket office for over 25 minutes. The queue ran through the whole shop. I have rarely seen anything like this disorganized. (Original) Sehr gute Auswahl. Freundliche Mitarbeiter. Wir mussten allerdings über 25min an der normalen Kasse anstehen. Die Schlange zog sich durch den ganzen Laden. So etwas unorganisiertes habe ich selten erlebt.

(Translated by Google) You have the feeling that some floor is being renovated. It's frustrating. (Original) Man hat das Gefühl das irgendeine Etage renoviert wird. Das nervt.

(Translated by Google) Unfortunately not customer-oriented!  An employee has forgotten to enter the voucher we brought with us when ordering. This could not be entered at the checkout afterwards. Now the shoes have to be sent back and then re-ordered identically with the voucher. To be honest we were too stupid. Now go somewhere else ... (Original) Leider nicht Kundenorientiert! Ein Mitarbeiter hat bei der Bestellung den von uns mitgebrachten Gutschein vergessen einzutragen. An der Kasse konnte dieser nachträglich nicht eingetragen werden. Jetzt müssen die Schuhe zurückgeschickt werden und dann identisch mit Gutschein neu bestellt werden . War uns ehrlich gesagt zu blöd. Gehen jetzt woanders hin....

(Translated by Google) Well. (Original) Gut.

(Translated by Google) Unfortunately not what it used to be; similar to the parent company in Munich. (Original) Leider auch nicht mehr das was es mal war; ähnlich wie beim Stammhaus in München.

(Translated by Google) Always good advice and service (Original) Immer gute Beratung und Service

(Translated by Google) Impossible-unfriendly company. Shoes bought online for a new price of 180 € are used (dirty white mesh & worn out sole). In the customer hotline, nobody wants to help and arrange for a prompt pick-up including a refund of the purchase amount. That mistakes happen ok. But it simply cannot be that as a customer you have the great effort to get a used shoe instead of a new one. That was definitely my last purchase at Sportscheck. (Original) Unmöglich-unfreundliches Unternehmen. Online gekaufter Schuh zum Neupreis von 180 € ist gebraucht (dreckiges weißes Mesh & abgenutzte Sohle). In der Kundenhotline will keiner weiter helfen und eine zeitnahe Abholung inkl. Rückerstattung des Kaufbetrages veranlassen. Dass Fehler passieren ok. Aber, dass man als Kunde den großen Aufwand hat, wenn man statt einem neuen Schuh einen gebrauchten Schuh erhält, kann einfach nicht sein. Das war sicherlich mein letzter Kauf bei Sportscheck.

(Translated by Google) Great shoe. Very convenient. (Original) Toller Schuh. Sehr bequem.

(Translated by Google) Nice staff and gave you advice :) (Original) Nettes Personal und haben mich dirgt beraten :)

Good collection

No one available to offer assistance

Not long ago renovated store with sportswear and gear. Nice selection with regular sales. Although sale areas are quite cluttered and messy. Staff is helping, especially nthe ones in the running shoes department. Fridays and Saturdays gets really busy so you might expect longer waiting times for a consultation or at the checkout. Other than that a great shop for everything around sports.

Good prices

Ok

Great sale at the moment. 2 Nike T-shirts for 10€🤯

Helpful staff, got some great new running shoes here.

Huge store spread over multiple floors. Big selection of sports clothing.

Looking for walking sticks, I speak no German, the gentleman was so kind and helpful to direct me in the right direction and the gentleman down there helped me find the checkout line and that gentleman was helpful in taking off the tags so I could use my sticks right away.

Very bad service, im asking for the same bag that my friend take and the Employe said only one left. Then after i paid the other bag, there is other two bag left that was paid with my friend. Of course i cannot cancel the bag that i was paid.

A good place to get sports products and the workers are very helpful.

Nice the staff helped us really well to pick out shoes. They took their time to make sure my friend got the best shoes for her lifestyle.

Amazing service and great staff with deep knowledge of the industry. GET A CUSTOMER CARD. It is well worth it

Great friendly service in the sports shoe section. Guy was very friendly...

It is a ok shop have all what you need

it is amazing story

(Translated by Google) All what you need?? (Original) Alle was man braucht??

(Translated by Google) Even worse customer service can only be found in North Korea today. The staff is completely listless and prefers to deal with themselves or with other colleagues. Better move your money elsewhere. (Original) Noch schlechteren Kundenservice findet man heute nur noch in Nordkorea. Das Personal ist komplett lustlos und beschäftigt sich lieber mit sich selbst oder mit den anderen Kollegen/ Kolleginnen. Bring Dein Geld lieber woanders hin.

(Translated by Google) Nice shop. Nice and helpful staff. (Original) Schöner Laden. Nette und hilfreiche Angestellte.

(Translated by Google) Expert advice, you can buy running shoes here (Original) Kompetente Beratung, Laufschuhe kann man hier gut kaufen

(Translated by Google) The staff was very friendly. We received very competent and intensive advice when buying running shoes. The saleswoman really took a lot of time to find the right pair of shoes for us. There is parking space around the corner in a multi-storey car park, which is relatively cheap at € 2.20 / hour. (Original) Das Personal war sehr freundlich. Wir wurden beim Kauf von Laufschuhen sehr kompetent und intensiv beraten. Die Verkäuferin hat sich wirklich viel Zeit für uns genommen, das richtige Paar an Schuhen für uns zu finden. Parkmöglichkeiten gibt es hier quasi gleich um die Ecke in einem Parkhaus, welches mit 2,20€/Stunde sogar verhältnismäßig günstig ist.

(Translated by Google) Large range of sporting goods, spread over individual floors. The overview and thus the orientation in detail could be improved. Medium to high price level. (Original) Großes Angebot an Sportartikeln, verteilt auf einzelne Etagen. Die Übersicht und damit die Orientierung im Detail könnte verbessert werden. Mittleres bis gehobenes Preisniveau.

(Translated by Google) Good assortment. (Original) Gutes Sortiment.

(Translated by Google) Large selection of shoes ? and the staff was also friendly and competent. (Original) Grosse Auswahl an Schuhen ?und das Personal war auch freundlich und kompetent .

(Translated by Google) Very good selection and very good advice. Seasonal items are well sorted. (Original) Sehr gute Auswahl, und sehr gute Beratung. Saisonabhängige Artikel sind gut sortiert.

(Translated by Google) Unfortunately, the new and good running shoes True Motion from Cologne are not available here. (Original) Leider gibt es hier nicht die neuen und guten Laufschuhe True Motion aus Köln.

Wide variety of sport and outdoor products. Sometimes there are awesome offers on top brands which really worths it. Staff are friendly and helpful.

Very nice stuff and good selection but quite expensive. I hope the goods will hold up for a long time for the price paid.

4 floor sports heaven in Cologne

Big sport shop with lots of products

That's good

Nice place right at the center of the city. There is a lot to explore within the shop. Almost all sports articles are available, be it shoes, sportswear, rackets, gymming accessories etc.

One of the best sports store Cologne. Huge stocks and all big brands available in good price. Found best deals in town. Staffs are friendly and helpful.

Good range of sports where. Service not very friendly though so won't be rushing back.

(Translated by Google) Perfect advice and commitment from a wonderful saleswoman. Thank you so much! (Original) Perfekte Beratung und Engagement durch eine wunderbare Verkäuferin. Vielen Dank!

(Translated by Google) Large selection of clothing and accessories for many sports. Currently a "Take 3, Pay 2" promotion. (Original) Größe Auswahl an Kleidung und Zubehör für viele Sportarten. Zur Zeit auch eine "Nimm 3, Bezahl 2"-Aktion.

(Translated by Google) A wide variety of sports articles are offered here. (Original) Eine große Vielfalt an Sport Artikeln werden hier Angeboten.

(Translated by Google) The advice is always sensational and there is really everything the athlete's heart desires. (Original) Die Beratung ist immer sensationell und es gibt wirklich alles, was das Sportlerherz begehrt.

(Translated by Google) Really good products, nice staff you can always ask, the building is kept clean and the changing rooms are big. (Original) Wirklich gute Produkte, nette Angestellte die man immer Fragen kann, das Gebäude wird sauber gehalten und die Umkleiden sind groß.

(Translated by Google) Very nice seller and reasonable prices. Well-divided departments. (Original) Sehr nette Verkäufer und angemessene Preise. Gut aufgeteilte Abteilungen.

(Translated by Google) Good advice and normal prices (Original) Gute Beratung und normale Preise

(Translated by Google) Very good selection, many good and relevant brands. Unfortunately, the store lacks penetration and I doubt that it can prevail against the online competition in the medium term (Original) Sehr gute Auswahl, viele gute und relevante Marken. Leider fehlt dem Laden die Durchschlagskraft und ich bezweifele, dass er sich gegen die Online-Konkurrenz mittelfristig durchsetzen kann

(Translated by Google) Present all the products that are necessary for an athlete. The prices are always good (Original) Präsentieren Sie alle Produkte, die für einen Sportler notwendig sind. Die Preise sind immer gut

(Translated by Google) Here you can find street fashion in the running area. (Original) Hier findet man streetfashion im Laufen-Bereich.

Great sports store.

?

(Translated by Google) Seller completely overwhelmed. Silly sayings to customers "WHERE ARE YOU ALL BEFORE CORONA" COMPLETELY MISSING IN PLACE !!!! (Original) Verkäufer völlig überfordert. Dumme Sprüche an die Kunden "WO WART IHR ALLE VOR CORONA" VÖLLIG FEHL AM PLATZ!!!!

(Translated by Google) Very inept staff. Was stopped because I was supposed to have taken things I didn't buy. Despite my offer to search the bag and present my receipt. Very disappointing only. (Original) Sehr unfähigen Personal. Wurde angehalten, da ich angeblich Sachen mitgenommen hätte die ich nicht gekauft hab. Trotz Angebot meinerseits die Tasche zu durchsuchen und Vorlage meines Kassenbons. Sehr enttäuschend nur.

(Translated by Google) In my opinion, Sportscheck has really bad customer service, as I had to experience firsthand. Even if a service employee gives you a written confirmation, that doesn't mean that they will stick to it. I can only advise everyone to buy something here. (Original) Sportscheck hat meiner Meinung nach einen wirklich schlechten Kundenservice wie ich am eigenen Leib erfahren musste. Auch wenn euch ein Service Mitarbeiter eine schriftliche Bestätigung gibt heißt das noch lange nicht, dass diese sich auch daran halten. Ich kann nur jedem abraten hier etwas zu kaufen.

(Translated by Google) Everything there, huge selection, but sometimes juicy prices (Original) Alles da, riesige Auswahl, aber zum Teil saftige Preise

(Translated by Google) Nice advice we found what we were looking for (Original) Nette Beratung wir haben das gefunden was wir gesucht haben

(Translated by Google) Ellesse is there?Better that way (Original) Ellesse ist vorhanden?Besser so

(Translated by Google) Very nice staff (Original) Sehr nettes Personal

ITS PLAYGROUND FOR THIEVES. Take care with your bags and belongings. The benches where you try the shoes make you take out your backpack. Just behind you someone is waiting to pick it up. My backpack was stolen there in just 2 seconds. I asked them to see the vídeo of the only camera they have and they said it doesn’t work. No security People and no help at all. They have a security problem and they don’t care. TAKE CARE!