Costa Coffee image

Costa Coffee

Cafe Coffee shop Coffee store

Counter-service coffee chain offering hot drinks, iced coolers, sweet snacks and sandwiches. People often mention coffee, staff, service, Costa, counter, clean, good, time,


Address

Tesco - Borehomwood Extra, Shenley Rd, Borehamwood WD6 1JG, United Kingdom

Website

www.costa.co.uk

Contact

+44 333 003 5883

Price rating

$$ $$

Rating on Google Maps

4.10 (85 reviews)

Open on Google Maps

Working Hours

  • Monday: 7 am to 7 pm
  • Tuesday: 7 am to 7 pm
  • Wednesday: 7 am to 7 pm
  • Thursday: 7 am to 7 pm
  • Friday: 7 am to 7 pm
  • Saturday: 7 am to 7 pm
  • Sunday: (Christmas Eve), 10 am to 4 pm, Hours might differ

Featured Reviews


Frequently mentioned in reviews: coffee (15) staff (12) service (10) Costa (8) counter (6) clean (6) good (6) time (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 4/5 Yehuda 2 years ago on Google
    Only let down is very rude very very rude two girls work at the counter very Really nice clean and tidy atmosphere here with plenty of comfortable seating available. It was not too crowded when u got here and there was available seating downstairs. Good selection of food and drinks here, hot or cold and the same with foods Atmosphere is great too with table service. Free WiFi too.
    1 person found this review helpful 👍

  • 5/5 Koliberek 4 years ago on Google
    As usually I like this place. Good coffee and sandwich
    1 person found this review helpful 👍

  • 5/5 Alan S. 1 year ago on Google
    Excellent and very kind service by Ralf. As belong to hospitality field, we had a great day spent at costa coffee. The ambience and decor is very beautiful. 5+ star ⭐️ 👍
    1 person found this review helpful 👍

  • 4/5 Mark G. 2 years ago on Google
    Standard Costa offer, inside Tesco. Toilets, which are unisex, were good and clean. As usual, gluten-free food offer was poor.
    1 person found this review helpful 👍

  • 4/5 Janet K. 10 months ago on Google
    Larger than average Costa with comfortable seating, good range of foods...toasties, baguettes, salads, cakes and cookies etc. Selection of coffees/teas/iced drinks. Friendly staff, nice place to relax and unwind.

  • 1/5 Lucy R. 1 year ago on Google
    Extremely poor sandwich selection, virtually nothing left before lunchtime. Sandwich was only toasted one side. I would have liked the mozzarella panini but the person infront of me ordered it and it wasn’t flat like I’ve had many times before from other Costas. I paid £4 something for a small special hot chocolate that said it was rolo but there was no caramel, just a very overpriced cold hot chocolate, and the woman who made it was rude. The place was also filthy and they wanted to move the table next to us while people were eating at it. The guy behind the counter to his credit was polite but that was the only positive - he didn’t know how to toast a sandwich but maybe he was new, and there were only two staff. Will not be returning. Being relatively new to the area it really needs a good coffee shop

  • 1/5 Penny Y. 11 months ago on Google
    If service can give minus 5, I will, no ketchup, asked for tissue, only gave ONE piece of tissue, this is when you ask, if not, they won't give you any, no salt and pepper, what a poor cafe, when asked anything like glass of water or something, one of the female employee always rudely tell you off or said 'I don't understand what you said', since the manager on maternity leave, the new team are awful. Me and my friend's will look for new cafe to meet up our weekend coffee.

  • 5/5 Alexa S. 1 year ago on Google
    I love going to this Costa Coffee the staff and the manager is always so helpful and friendly.

  • 5/5 Mohammed A. 1 year ago on Google
    The staff is very friendly and helpful, spacious, comfortable and clean, and welcoming environment with a good range of cakes and hot food 😋,

  • 1/5 Rachel K. 1 year ago on Google
    I have never experienced such terrible customer service. 2 young girls working, zero customer service. No tables were clean, rubbish overflowing from the 1 bin. The counter was filthy, no oat milk, no waters at 9am in the morning. Many had complained about the state of the place whilst I was dining in with my children. Once we had finished our food, I cleared the. table and politely took to the counter to be told “that doesn’t go there” put on the trolley behind you! By the young girl who then continued to argue her point that she was busy?! Maybe helping to clear the tables in future might not be my priority to have it thrown back on my face?! Manners do not cost a thing. Costa needs to maybe train their staff to manage their job roles a bit better and to be polite and maybe consider the state of the place and clean tables! Unhygienic to say the least.

  • 1/5 Siobhan G. 1 year ago on Google
    Visited a few days ago and can honestly say I have never in my life received such poor service… the service was extremely slow and when I was placing my order I was asked whether I would like cream with my drink to which a very rude member of staff told the girl at the checkout no cream as I quote “I don’t have time for that”. When I questioned this she told me she doesn’t have time to be making cream, I’m sorry but is that not part of the job ? If there had been a shortage of stock then fair enough but to blatantly say you don’t have time clearly you need to manage your time better to work more efficiently. The shop on a whole was filthy no tables had been cleared, and personally I would not step foot inside here again.

  • 5/5 Simone C. 1 year ago on Google
    Amazing staff, enjoyed.

  • 5/5 Samuel G. 2 years ago on Google
    Excellent service, couldn't fault them and Avery good coffee

  • 1/5 Jason B. 1 year ago on Google
    Have been a few times and always ok, went for lunch on tuesday and was served by a extremely rude girl behind the counter who went out of her way to be obnoxious, she spent so much time moaning she obviously didnt see how dirty the whole restaurant was pigs wouldn't eat in it, put me off Costa for life if it's that dirty at the front can only imagine what it's like behind, used to do my shop in tesco every week but this experience has put me off using the shop as well, truly stunned by the levels of incompetence and pure rudeness of that girl behind the counter.

  • 5/5 Ankita “Anki” B. 1 year ago on Google
    Im a coffee person, so i usually go for any coffee brands but they have festively specific coffee. I just love those very much.

  • 1/5 Haridas Thakur Das A. 1 year ago on Google
    I am referring here to the Costa in the Tesco Extra supermarket. We would visit here most days from 2011 until 2018. I got to know the staff and it was a pleasant cafe to visit. A week ago we decided to visit again and have a coffee. I'm not exaggerating when I say it was our worst coffee in years, I left half a cup. My wife had an iced drink. She tried my coffee and she agrees fully with my review. The service was PAINFULLY slow. The seating is very good. The staff are foreign, but nothing new there. Anyway, the coffee was horribly bitter, and I really can't believe that Costa can be pushing this stuff. If it's a franchise then I sense that something isn't right, enough said.

  • 3/5 Susan W. 5 years ago on Google
    An ok coffee stop in a large Tesco in Boreham Wood. Toilets could do with referbishing.

  • 5/5 Robert Lewis E. 4 years ago on Google
    The staff at Costa Coffee, in Tesco are very pleasant and cheerful, and very efficient.

  • 4/5 susan a. 4 years ago on Google
    What can I say, a coffee shop which most of us have been to. Standard drinks, Tesco based one isn't the prettiest, usually busy with shoppers and staff appear busy and too stressed to give great service

  • 3/5 Mohammad H. 2 years ago on Google
    Feels like a submarine, no windows for natural light and views.

  • 1/5 joanna e. 2 years ago on Google
    Please be aware thieves are operating in tesco car park...had item of clothing removed and just got to car in time before person eying up laptop bag scurried off immediately.

  • 5/5 David B. 2 years ago on Google
    Really friendly and helpful staff. Store always clean. Great coffee. I just wish they did almond croissant.


Call +44 333 003 5883 Open on Google Maps

Amenities


  • Parking
    • ✓️ Free parking lot
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Coffee
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Brunch
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Breakfast
  • Service options
    • ✓️ Dine-in
    • ✓️ Takeaway

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