1/5 Lyndsey M. 8 months ago on Google
Worst
hotel
ive
ever
had
the
displeasure
of
staying
in!!!
My
new
husband
and
myself
stayed
here
the
night
of
our
wedding
on
the
4th
of
August
2023.
I
had
our
booking
in
for
months
before
to
stay
in
room
5
I'd
checked
online
and
it
was
a
lovely
room
but
I
asked
to
be
considered
for
an
upgrade
because
of
the
beautiful
4
poster
bed
rooms.
I
didn't
get
a
call
over
an
upgrade
and
that
was
fine
as
our
room
booked
looked
lovely
over
looking
the
garden,so
no
problem.
I
did
call
the
hotel
a
day
or
so
before
as
we
were
getting
married
in
New
mills
then
onto
reception
in
marple
bridge
till
2.00
am
so
would
be
very
late
checking
in.
I
was
assured
that
that
was
OK
as
staff
will
be
there
at
any
time
to
check
us
in...however
this
was
not
the
case
..
when
we
arrived
at
11.45pm
we
were
very
lucky
to
even
get
in
and
that
was
only
for
a
kind
guest
having
a
stroll
with
his
wife
seeing
us
and
grabbing
the
receptionist
before
he
left.the
same
guest
helped
us
with
our
bags
very
kindly.
Then
we
were
taken
to
room
2
a
TWIN
ROOM!!!
On
our
wedding
night!!!
We
protested
but
it
fell
on
def
ears
the
receptionist
was
not
interested
at
all
he
said
see
the
owner
in
the
morning.
I
couldn't
believe
it!
So
that
was
that!
Next
morning
checking
out
we
asked
the
receptionist
a
young
lady
how
this
could
have
happened?
She
replied
"im
very
sorry
I
have
no
idea
what
has
happened
and
why
you
have
ended
up
in
this
room
as
it's
here
in
the
system
you
booked
this
in
ages
ago
for
room
5"
she
was
extremely
apologetic
to
us
and
rang
the
owner
to
come
and
chat
to
us.we
waited
for
30
minutes
for
him
to
be
bothered
to
even
come
to
where
we
were
at
reception
and
he
looked
at
us
and
carried
on
what
he
was
doing
for
a
further
10
minutes.
Myself
and
husband
were
absolutely
gobsmacked!
Finally
he
came
over
and
i
have
to
say
what
a
rude,
cruel,
insensitive
person
he
was.
He
talked
down
to
us
and
said
that
basically
i
had
made
the
whole
thing
up,
room
2
was
always
booked
which
definitely
was
not
the
case
the
he
didn't
offer
any
apologies
he
slapped
a
reserved
sign
on
our
table
and
told
us
we
need
to
vacate
the
area
ASAP.
I
said
to
my
husband
we
will
let
him
see
what
he
has
done
in
his
own
reviews
straight
away
he
brought
a
pub
snack
over
and
jibed
u
look
very
hungover
I
thought
u
could
use
a
snack.....
wow
how
rude!!!!
I
had
a
taxi
on
its
way
at
this
point
thank
goodness
as
we
did
not
want
to
be
in
his
presence
any
longer
and
that
was
our
amazing
wedding
night
and
morning.
I'm
still
in
disbelief
that
a
hotel
manager/owner
could
not
take
the
complaint
in
hand
and
was
so
rude
to
us
I
understand
they
had
weddings
on
that
weekend
but
the
behaviour
of
this
man
was
disgraceful
and
ruined
our
experience
of
first
night_morning
as
man
and
wife
we
had
travelled
from
marple
and
I
really
wish
we
hadn't.
I
give
a
half
of
a
star
and
that's
for
the
receptionist
who
did
apologise
and
had
enough
knowledge
for
a
young
girl
that
is
not
how
you
treat
a
customer!!!
When
you
aledged
those
hateful
lies
In
response
to
my
review
ihope
your
future
customers
know
that's
what
he
could
potentially
say
about
them
and
there
was
no
hospitality
to
begin
with
i
wouldnt
dream
of
going
back!