I recently dined at the new Panda Express in High Point. The portion sizes were decent; I ordered sesame chicken with rice, and my wife opted for orange chicken with lo mein, but they mistakenly gave her rice instead. One notable aspect of Panda Express is that they don't provide any sauce for their sesame or orange chicken dishes, which is unusual. Consequently, the dry chicken is served on top of plain, dry rice, resulting in a lack of flavor. The wait time was quite lengthy, approximately 40 minutes, which is somewhat expected for a new and popular restaurant. While the service was good, Panda Express could improve the overall experience by addressing the issue of dry chicken and rice. In summary, my visit to the new Panda Express in High Point had its pros and cons. The service was satisfactory, but the food left much to be desired due to the dryness of the chicken and rice. If you plan to dine here, be prepared for a potentially long wait and consider bringing your own sauce to enhance the flavor of your meal.

I thought since this one was a “new” location that the quality would be great. I’m visiting from Texas and it’s the same poor quality as out there. Kung Pao chicken isn’t even cooked throughly and I’m not sure i would even call this rice.

Visited this Panda Express location with my family to have a meal. Also, I decided to visit because its in the vicinity of my Alma Mater - High Point University (#HPU). I paid for a three entrée meal with beef and broccoli, orange chicken, steak with veggies and fried rice. I was told that I would have to pay an extra $1.25 for the steak with veggies. I had no problem with that, paid for it. Pulled over to check my food and notice I had everything but steak with veggies, didn't think to look in the little box on the side because it was so small. Nonetheless, I did and found my steak with veggies. The box was so small that I thought it was a mistake plus I paid an additional $1.25 for it. (The workers were arguing in the Drive-thru and when I entered the store.) Went back to make sure this was correct, I asked for the manager. She said that the order was correct, so I asked for a refund in which she said she couldn't give me. And she also stated that in NC, "we don't have to give refund. That was false because refunds are given all the time. As a business professional, offer the customer something instead of your attitude. it would have been to offer an additional serving or offered something nut she didnt. I looked her and said since we been her a while talking about my refund that I am not going to get, I would prefer to have my order fixed over because its now cold. Business Etiquette 101 for the Manager in Panda Express name Te, when a customer is asking for a refund, give it to them because for me the customer service I experienced from you was at most was AWFUL. In the future, make sure the customer has a great experience. It's not about what you think you know, it's about the customer! And the food was bland and still cold.

The food was not great. The noodles had very little flavor and the orange chicken tasted stale. This was my first time here and I was disappointed.

This location will automatically round up your total by forcing you to donate. They said cash only at the drive thru & when the lady told me an even total, I figured she was just saying that to get that amount in cash. Then of course when I realized I got my change, receipt & food all at the same time. I was never given the choice & sure it's a few cents from me but imagine a few cents from everyone, all day, all week, all month. The company should check on this location & focus on retraining as this location is new.

First time at Panda Express. It was good but not great. I didn’t hate out so I would come back though.

Didn't know what to expect when we walked in the door but then quickly realized that it is a cafeteria style. They do it quickly, more for some, less for others. The taste is ok. Expensive for what we got. Won't be back.

After waiting 30 plus minutes in a line that you cannot get out of - because of the way the drive through is shaped- you get to the window and this being the 3rd time I come that they don’t have teriyaki chicken. Damn can they put an announcement or let customers know before getting to the ordering screen and not being able to leave bc they don’t have the menu item you want.

This one has been pretty much on point since opening mid 2023, but tonight they have no fortune cookies. How does Panda run out, they only give one per order?! Added this on 11/15/23- So Panda is “out” of orange cn at 8:45pm? clo at 9:30… it must be easier to say out than to say we won’t make any more with 45 minutes left. I get not wasting food, but do the woks not cook smaller portions to reduce that issue? Pretty sure they’d sell it all anyway. It’s extremely frustrating to drive across town for something they should have. Happened in Greensboro too, more than once with 45 minutes to one hour to go. That why we vowed to stop going to Greensboro once we heard this location was coming… because the service and everything had to be better, right?! I’ll also add that you may want to use the app and grab your order inside on busier nights we’ve been stuck in their single lane (you’re stuck in line once you get in line) for 35 minutes once and for 51 minutes another. Never again. When ordering the special new shrimp, make sure you have more than 4, especially when you pay extra for it. My husband has ordered this every single trip since they started selling it and the portion has always been pretty fair but he was shocked to see there were only four in it the last trip.