Really enjoyed our stay here! Very clean throughout the entire property; Rooms, lobby, pool area, hallways, court yard and even the parking lot. Highly Recommend if you are going to an event at Ravinia, a shuttle is provided for guests. Front Desk Staff, Cafe employees and Shuttle Driver all provided exceptional customer service

We were attending an event at Ravinia with our kids and needed a place to stay nearby. We arrived early and asked if we might be able to check in. My kiddo also asked if we could have an interior room. Anna, the manager, was kind enough to accommodate all of our requests and seemed happy to do so. This hotel is clean and inviting, and the room was spotless. We discovered when we got home that we had left behind a sentimental item. I called right away, and the friendly front desk employee said they’d get it back to us. Every single hotel staff member was friendly and attentive. I can’t say enough good things about this place, and I hope we have reason to go back again! Edit: I spoke to Allison several times yesterday to coordinate shipping for retrieval of our forgotten item. Allison was patient, understanding, and did everything possible to help us. Tracking number was sent immediately, and our item is supposed to return to us tomorrow. Thanks again Allison!

The building was very nice. Rooms were clean and didn't hear much noise from neighbors. Toilet flushing was very loud and I worried about disturbing downstairs neighbors. I also thought the bedside lights were incredibly glaring. They need to use lower watt light bulbs. A night light or 2 would be nice. I was lucky and got 3rd floor room on west side facing the courtyard so didn't hear traffic noise. The lobby area and courtyard was nice. Pretty landscaping. The breakfast offerings in the lobby were a bit pricey.

The room service was very good. My room was very nice and clean. My complaint was tnat the front desk was absolutely awful. They hire collage or high school kids that have no idea what they are doing. I delt with some asian woman that was very unprofessional. It was as if i was dealing with a robot. My room was facing the highway and it was as i stayed on the highway. There are better places in the same area to stay.

I had an awesome long stay at this hotel Chris and Chris and front desk team are the best. The rooms can access plenty of fresh air and the cleaning staff are very kind and excellent.

This courtyard location was great. We had the 2 room setup with 2 double beds in one room and a couch in the living area. It was very clean and we were pleased with the facilities. I give it 5 stars because it was overall a great experience, but there are aspects that i’m not at all impressed with. The bistro and coffee bar was good (loved the french toast sticks), but expensive and limited options for kids that just wanted a continental breakfast. I wish there had been some plain options available for free as an option for picky kids, like bagels, cereal and milk/juice. The hotel staff took good care of us and were friendly, but the responsiveness via the bonvoy app was slow and one of our requests for towels was listed as fulfilled but we never received anything (not a big deal, just mentioning it). Swimming pool was fun, but was a bit cold for my thin blood. A few degrees warmer would have been comfortable.

This is a great place to stay if you are visiting the Chicago area. After picking up my car rental at O'Hare it was an easy drive over to this hotel. I was promptly greeted by the front desk agent when I arrived to check in and that same courtesy continued the next morning. The staff was attentive and friendly answering all the questions I had about the area. They have a little coffee shop right in the lobby that serves excellent breakfast. The employees there were polite and made sure I had everything I needed for my meal including my special dietary requests. Unfortunately, I was only able to stay one night but I will definitely be back!