I've gone many times as I used to love this restaurant, but this location is the worst. I keep going back in hope of change. Everything time I go the employees have the worst attitude, there always items missing. Today was no exception I order, went to the window and I ask if I could add some okra. The lady very bluntly said yes and never look at me. $5 later I get home and no okra. Am over this location and will never go back even if I crave it.

Remove original post. Removed stars. 6/19/22 Not anymore. Rushed order taker, rude guy at the window. Sounded a little older. Only a little container of gravy with chicken livers, enough for 1/3 of livers(dipping). They used to provide 2 larger containers of gravy. 2/3 of my lunch goes to the trash now. Not worth the fuel to go back and correct. I’ll save fuel next time by not going back.

Got a #2 that took forever, seemed to be having to wait on the person in front of me in the drive through though but when I got home and bit into my jalapeno poppers, every one was just a shell of breading, there was not a drop off cheese or jalapeno in any of them along with gravy that seemed to be separating or not properly blended. Very disappointed with my food experience.

We have purchased the family meals a couple of times and every time something is missing. The last time the legs looked more like wing joints. No more chances for this location.

Not only is it "seemingly" unsanitary the food has been terrible for some time now. I would go there to get fried catfish but now it is either waay too salty, raw & doughy or way over cooked and small pieces. Then I decided to go for the tenders and when they served me tenders that like cotton on the inside from being under the lights too long and fries were old and greasy...that was it for me.

The chicken and gizzards were good as normal but the gravy was so thin that I actually thought it was water that had been strained off the gravy. Have never seen anything watered down so much that you were left with only water….

the people were okay, but i just have to say this place is seemingly unsanitary. first thing i noticed when i opened my box was a hair molded to one of my pieces of chicken, so just be advised when coming here.

This place usually provides great service. They discontinued standard menu options and now require coupons for them. A $13 order became a $22 order! That's ridiculous

Ordered in drive through and while waiting in line my daughter needed to use the restroom. I got out and left my wife in the drive through line and went to the front door with my 2 year old daughter. waited patiently by the front door because it was locked but no one came. a truck that had been in the drive through pulled up and told me that he mentioned to the drive through worker that it looked like my daughter needed to use the restroom. the worker told him the lobby was closed and that they were not going to come open the door. the truck driver tried to reason with the drive through worker because he could understand the situation of having a toddler that needed to use the restroom. but the worker refused. after hearing this i walked back to my car that was at the payment window and tried to explain the situation to the worker ( this was at 1130 am on a sunday). the worker stated that he could not open the door because they were understaffed and would not be able to keep track of me when i came in. i told my wife not to give him money for the order and that we were going somewhere else for lunch. we then left to raising canes just down the street where i could take my daughter inside and use the restroom and get lunch. this isnt about food or staffing. its about having common sense and being sympathetic towards someone elses situation.

I came here for lunch today at 12:00pm. It is a Monday. My chicken tenders and fries are luke warm at best. I asked the guy in the drive thru if I could get fresh chicken and he said “our tenders aren’t that old” and it would be 15 minutes before I could get fresh ones. Even chicken and fries under a heat lamp are warmer than these. What type of chicken place doesn’t even have hot food during the lunch rush? My food is barely edible. Worst $11 I’ve ever spent. Completely wasted. If you only have a 30 minute lunch break, don’t come here. Even if you aren’t in a rush, I would never recommend this location. I wish I had read the reviews first. This place is poorly managed, and the customer service is poor as well. They didn’t even offer me a receipt. I will never come to this location again.I wouldn’t be surprised if it shuts down.

Usually I give them a five star. But this last time I went and I got my order wrong and gave me the wrong items so they didn’t get a five star this time I apologize. The food was hot. The service was fast, but I did get the wrong items. I did call the manager and he offered to replace it the following day buddy also said that he was having too many mistakes that day.

I will not be returning to this location! First the woman at the drive thru was extremely rude and too me to wait in a parking spot for my food. I ordered a family style chicken tender box and some livers. I don’t mind waiting, but I sat there for 45 minutes! I watched multiple customers receive their food who paid after me. I figured they may have been short handed and eventually received my food. When I got home, I opened the box and not only was the box not the quantity I paid for, it was a mixed order of chicken and no chicken tenders! The chicken was also extremely cold. I decided it wasn’t worth driving back and potentially waiting another 45 minutes to fix. The livers did not taste right either. I can only describe the taste as expired. I am very disappointed because I enjoy other locations. I recommend avoiding this location.

Long drive thru wait time, we’ve been sitting in line for a while. Why call it “express”? Only reason we returned is because we bought a coupon book/ pamphlet from a neighborhood kid with a combo special. We also experienced a long wait time last time we were here.

I’m so sorry to say this is no longer on my list of favs. I ordered online and had to wait 25 minutes after if was supposed to be ready. I wasn’t greeted for over 5 minutes when I stood at the counter and the greeting was ‘What’s your order?’ No ‘hello’, no ‘welcome’, nothing. After waiting so long on my order, I double checked it before leaving and there were several things missing. None of the sauces, an order of bone in chicken, no gravy (not for the chicken tenders OR the mashed potatoes) and the bottom of the chicken tenders box was so wet with condensation that it was falling apart. I felt really pretty disappointed paying $70 for chicken and having to deal with all of this. Maybe they are short staffed like everyone but the people packing the bags weren’t moving very fast. The cook was certainly hustling though. He’s really the only reason I’m giving a 1 star - he saved the day by helping the girl take care of my order. Too bad cause I do love their chicken.

they sold me one hot stripper! it was like $2.45. probly the cheapest stripper i've ever paid!

Last time I came to get fish they said the wait would be 12 min and it was almost 30 because they forgot I was sitting out there. The young lady was nice when she brought me the cold catfish because her boss told her I could wait. Today I came to try again and No fish will be prepared for the remainder of the day although it’s not close to closing time. I like chicken express but too many bad experiences.

Several times I've shown up around 7:00 and the lobby is already locked. The people behind the counter will ignore us knocking on the doors. There are no hours posted on the door for the lobby either put 7:00 seems a bit early for a restaurant to close their dining room. although I prefer Chicken Express I'm going to go to canes which is just a few blocks down the road.

Very rude staff (older male) and literally could not fulfill a 20 piece chicken strip order. Told me 30 minute wait on fast food..

Bought some sides tonight for my at home meal, mistakes were made, I honestly didn't know anyone could mess up on fried pickles... I got friend pickles, breading tastes weird, and the pickles were dry and tasteless.... I wonder if the manager there has any taste buds, this isn't the first time this place had weird/bad tastes.... I guess they got me good thinking this place would ever go back before covid, like I said mistakes were made, pass on this location

Trying to order in the drive through. Male kept interrupting our order so we didn't get all we need and when we tried to finish our order in drive through window they tried to make us go around. So I tried to walk in to order they had the doors locked during business hours and ignored me. Never coming back.

I pulled up at chicken Express in Highland Village 10 minutes before closing 7:49pm , The doors were locked tonight, I got out of my car. Another customer got out of his car and he looked at me and I looked at him and he said I guess the doors are locked and I said I guess they’re closing 10 mins early. Maybe they dont want to crank those deep fryers back up, it’s just not convenient for them. It’s Sunday night and so I got back in my car, went to the drive-through was told that they were out of livers, gizzard and chicken breast tonight so I said forget. And left and went down to canes chicken, I told them when I walked, wow y’all are busy, you must be getting all the chicken express customers because they’re telling people their out of gizzards, chicken breast and livers , and the chicken cane guy behind the counter said… I Never really heard of a chicken place being out of chicken breast, liver, and gizzards. That’s what the canes guy said to me, I just said oh well. Thanks Canes was in an out five minutes flat .

Korey Hardy is an AMAZING Customer Service representative! He was clear, articulate, great attitude, professional, polite and went the extra mile. He was working the drive through at lunch rush and not only did he quickly help me Choose what I wanted, be he offered me options for upsell, like dessert. I am absolutely impressed and he alone made my experience worth it. The fish was good, sides were ok, we didn’t get the roll, but Korey and his smile made it all great. It’s so hard to find employees who care anymore. Korey is an asset and made my experience GREAT!

Three cars in front of me and it takes 20 minutes to finally get my food and of course my food was COLD and the chicken didn’t taste good. The mashed potato’s and gravy is filled up with mostly gravy and little mashed potato’s. They also wouldn’t take my $1 off coupon not expired. They said they don’t allow coupons at this location. $12 for meal #1 is ridiculous, even more when it’s cold and you had to wait awhile to get it.

First time trying this place out. Service was great, food overall was actually really good. They have their own style. The mashed potatoes are good, but the gravy definitely stood out. There's the option for a biscuit or a bread roll. Highly suggest the roll. Corn on a cob tho... Not so great... Sweet tea is on point. Definitely worth trying. Place could use some tlc but nothing that would discourage from going back.

They were basically out of chicken and liver when I got there. But as far as taste is concerned, I love the taste and soft crispy chicken and the rolls are unexpectedly yummy.

I moved to Colorado and truly miss great restaurants. I've been hunting for a good chicken restaurant and found nothing close. The first place I went to the first week back in Texas was Chicken E's. I lived on chicken for three days straight. Everyone has their favs, mine is the fried chicken & okra. The kids love the chicken strips & corn nuggets. Their meals continue to be generous and high quality, which is saying a lot today. Oh, their tea is great too. The only negative is that now I'm hungry and they're not not open right now! I know what I be havin tomorrow. I highly recommend you try it soon because you'll be a fan too.

Chicken was obviously old didn’t taste right at all. Normally chicken is fresh and hot not this time. Servers were even worse unfriendly handed food through the window and just shut it. I waited to see if there was more she reopened the window said can i help you i ask if there was more to my order she replied no and just shut the window. Lost us kfc just down the road

Consistently good except those little tiny portions of gravy. If you want more, (like the old, bigger. portions) you have to pay for it... 😒

We ordered 2 #3's. The chicken was very bland. Not even a hint of salt or anything else. We asked for butter and honey for our rolls and didn't get either one. We ordered mashed potatoes and gravy and we didn't get any gravy just plain potatoes. I would not recommend this restaurant to anyone.

I placed an order and when I got home they forgot my rolls. So I returned and told the girl at the window they forgot my rolls....she said are you sure...lol. she then shut the window and got my tools.. handed them to me and rudely shut the window. Not even a sorry for the inconveniences. I'm sure it will be my last time there. Oh and the done in is locked so I had to wait to get the rolls they tried to rip me off out of. I understand that mistakes are made but being rude after one doesn't make it right. Be sure to check your order before you leave so you don't have to be treated rudely when they try to rip you off.

I had one of the best drive through experiences today. The order taker was upbeat and friendly. He asked questions and upsold. He was polite. When I actually got to the window he smiled and made a terrific impression. First time in a while that I have been through a drive-through and my order be correct. I let him know that the experience made my whole day and that I would be leaving a review of my experience.

Went here evening of 8-9-22 and they were out of dark meat chicken completely out of regular chicken for 14 minutes. Have eperienced this alot. Their name is "Chicken" Express. How can they claim either being out of chicken and not having tenders ready for 14 minutes. Poorly managed.

I've been to this location for years and they've never messed up an order, the chicken was always crispy and juicy! My comfort go to place! So good!