Jack in the Box image

Jack in the Box

Restaurant Fast food restaurant Breakfast restaurant Hamburger restaurant American restaurant Mexican restaurant Meal delivery Chicken restaurant Dessert restaurant

Burgers, chicken, tacos & breakfast items fill out the menu at this fast-food chain. People often mention order, give, good, service, Jack, chicken, gave, time,


Address

25699 E Baseline St, San Bernardino, CA 92410, United States

Website

locations.jackinthebox.com

Contact

+1 909-233-4703

Price rating

$ $$$

Rating on Google Maps

3.90 (1K reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: order (31) give (11) good (10) service (8) Jack (7) chicken (7) gave (7) time (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Roger Applegate (Roaming E. 2 years ago on Google
    One a few places around that has dine in service. Just love the Jumbo Jack with cheese (ask for the secret sauce pack). Restaurant was very clean, order was correct, and yummy!
    2 people found this review helpful 👍

  • 5/5 monica beech j. 10 months ago on Google
    I’ve been to this location many times. My brother used to work here. Sometimes it’s slower than other but many a good place to eat. Hardly ever get my order wrong and there not stingy with Ranch
    1 person found this review helpful 👍

  • 3/5 Thomas L. 8 months ago on Google
    The level of service you get depends on who's on the shift. Alexis refused to give me a courtesy water with my order on a day that is 106° outside they do not have no how to treat loyal customers. How well you were treated is simply a matter of who is on the shift.. some of the employees are very caring and give you extra level of service with extra tender loving care and attentiveness & good manners and kindness. ... But other of the employees are very rude very uncaring and very disrespectful. Alexis is refusal to give me water on a day that is 106° outside and refusing to refill the water even when I purchased two menu items and then bought coffee is just unexcusable it doesn't want to be bothered to go out of his way and that's not how we treat customers. I'm not going to continue to patronize and establishment where they don't know how to treat the customer right. Declined carry employees made it worth going there but they turn the air conditioner off even on a 106° day the day before yesterday and Alexis is refusal to give me water as a paying customer it's just not good business practice and it's not even worth spending my money at a place where my concern is treated dismissively by Alexis I will not be patronizing a restaurant where I'm treated dismissively by Alexis and refused water that is absolutely uncalled for
    1 person found this review helpful 👍

  • 4/5 Theresa R. 1 year ago on Google
    I like the chicken club sandwich with bacon. Very tasty. Crispy chicken is thick and it's worth every bite. Onion rings were fresh and hot.. 👍...
    1 person found this review helpful 👍

  • 1/5 robert A. 1 year ago on Google
    Quality control is out the door at this jack in the box. You hire little kid to do grown-up things they clearly can't do. I ordered two chicken Fajita sandwich and I get the bread all thorn in pieces. They new this because they put in two forks so I can eat it like a salad. If I'd wanted a salad I would have got one. This is just Unacceptable. Jack in the box needs to do a better job in hiring capable workers that can do a simple job. If need provide helmets to one ones that need it. This order should not have been passed out to anyone.
    1 person found this review helpful 👍

  • 3/5 Alvaro R. 1 year ago on Google
    It's good. Food good. One thing I didn't like is the fries were cold the 4 times I've gone. Around 11:30 am for lunch

  • 1/5 La T. 7 months ago on Google
    So first we go back because they messed up on our order and just to realize they still forgot our tacos sorry but Night Shift sucks 😒

  • 4/5 Charles T. 9 months ago on Google
    I like the fact that this jack in the box is always a in n out process for me ..never takes long to get my order finished when i go inside..very respectful workers and most of the time its a quiet environment

  • 3/5 Brandy P. 8 months ago on Google
    It was okay service is kind of slow because of the drive-thru goes faster I guess waited about 10 minutes for two orders of tacos

  • 1/5 Joe R. 8 months ago on Google
    If there was no stars i would the people are very rude and slow i went to the counter to order the food and she rolling her eyes like she didnt wanna be here i waited 20 minutes for 2 tacos and they wernt even busy and when i went up to ask about the food they rolled there eyes and the tacos were nasty and loked like it wasnt even cooked right

  • 1/5 Adrian E. 1 year ago on Google
    March 5 2023 Came in had a seat got up out of seat to use restroom before I ordered. I asked the young man who was doing the front register to please unlock the door. As I walk I the door closes I take a step and instantly my feet swing out from under me I here the tudd noise as my lower side back land on the concrete tile . I pick myself up off the freshly mopped slippery tile. I go tell the young man up front. What had happened. His reply was oh yeah they just cleaned them. I said where is the the caution wet floor sign. I said you need one I there. Did he put one in NO HE DIDN'T. I'VE BEEN SITTING IN THE LOBBY FOR ALMOST AN HOUR. AND NOT ONE SUPERVISOR, MANAGER, SHIFT LEADER NOBOBY HAS ASK IF I'M OK . HONESTLY I GET THIS VIBE FEELING THAT THEY THINK I'M HOMELESS. LIKE I'M Insignificant and I don't matter.

  • 2/5 Arlene M. 11 months ago on Google
    I was in there yesterday and I had to wait for someone to take my order as I placed my order a lady came in she ordered a chicken salad and the person who took my order is cussing at the crew making orders. I got my order the guy who gave me my order was talking on his phone . I get my order and I have a order of fries missing so went back and I told them the guy that took my order and the guy who gave me my order were just throwing the f word around both just cussing luckily no children were in there all the way around terrible service the guy taking orders wasn't even wearing a uniform wearing a grey sweatshirt unprofessional

  • 1/5 oliviaa's the b. 11 months ago on Google
    The speed of service was there , but the quality of my order was not . I'm not the type of person to complain but the team leader lady from the 2nd shift was not the nicest person after correcting my order . I understand the prep lady made my order correct but it was the cashier at the drive thru that gave the wrong order out . Not a big deal mistakes happen , but the fact that she took my wrong order from me and gave me the new order with a gruesome attitude, says it all . I simply thanked her for correcting my order and she didn't even say your welcome . Not to mention the number listed for this location is not the number on the website . Maybe u should fix that Mr. Jack in the box . Thank u in advance 💓

  • 2/5 I 10 months ago on Google
    Had the croissant bacon whatever it was called who was the croissant with bacon cheese and hamburger sad one-and-a-half pieces I went and showed the manager the manager says why you get three pieces of bacon so I showed him the bacons were cut in half they actually gave me one and a half pieces of bacon that's flat-out wrong he gave me another piece my friend had the same thing but didn't complain this is the problem today people are getting ripped off and no one's speaking up. Think about if you keep letting somebody rip you off there going to always doesn't everybody expect to get what they're paying for if you're not getting it someone should say something. The only reason why I went to this Jack in the boxes cuz my friend was buying if it were me I don't spend my money nowhere like that anymore because everybody's ripping you off they charge more money and give you less.

  • 1/5 Maude C. 1 year ago on Google
    Sorry the employees are very rude and what kind of food place doesn't have a restroom how can people wash there hands....

  • 1/5 Lovely E. 1 year ago on Google
    This jack in the box’s won’t do give u ur correct food order . They have even charged me more money & they don’t give u the exact change in ur hand. They don’t have ppl & take long to give ur order out.

  • 5/5 Arthur L. 1 year ago on Google
    Always good food Just takes a little while to make it

  • 2/5 sobredosis S. 2 years ago on Google
    Service is bad and I just went again and try it. I ask for a chicken tater with grill chicken. And tbh that's dry and old. And they don't even put the hashbrown

  • 5/5 Laura A. 1 year ago on Google
    Love Jack in the box no lie We have one in North Carolina but it's in Concord, but out here in California it's always the best place to get your food cravings . Thank you

  • 2/5 Familia C. 1 year ago on Google
    In this restaurant there are always problems with the orders, first they take a long time, wait 15 minutes for DiFranco to give me my order and to top it off they gave me the wrong order

  • 3/5 D H. 1 year ago on Google
    Pretty good overall. Decently lit at night. Fairly comfortable area (although there has been some really bad stuff happen around there). The drive thru wasn't busy and they got my order right the first time. Little pricey for what you get him. I'll go back again I'm sure

  • 1/5 Valerie Stephen B. 2 years ago on Google
    The food is always cold and stale this store used to be good now it’s just like all the other jack in the box terrible the only thing I will order is the cheesecake

  • 5/5 KraZyTracEyness6 2 years ago on Google
    This Jack in the box in particular always gets my order correct. They are very polite every time I go through the drive-thru. I usually speak to night shift workers and they make my food the best every time. Thank you very much!

  • 5/5 Alaska S. 2 years ago on Google
    One of my favorite places. Jack if you can read this. I really love your menu. You are so creative . The Jack's Restaurant I visit the most is the BEST one. Customer service 10/10. From one of your loyal customers please get bigger ice makers, more ice cream shakes available. That's one of the problems across America. I have traveled long and far and to find a Jack's Restaurant far away , hungry thirsty and know i can count on a milk shake to happen, is priceless

  • 1/5 Paul S. 2 years ago on Google
    Asked for and paid for extra patty on burger didnt get it paid for large grilled chicken patty got less than what would cover les than half of bun. Tried calling twice sent to voicemail. Just don't waist time or money here

  • 3/5 William julian L. 2 years ago on Google
    Most nights when I come to this location I order churros and for some reason they always forget to give them to me so hope you guys are enjoying the free churros other than that the food here is pretty good I wish they had more vegan options and vegetarian options

  • 4/5 Jessica M. 2 years ago on Google
    Prices are rising everywhere. Food was fresh and hot. Good service. Just hate paying so much

  • 4/5 Darla H. 2 years ago on Google
    I didn't wanna give fewer stars cuz the food is fresh & hot. But I keep asking them where is the salsa that's supposed to be on my tacos and they keep gaslighting me about "it's on there" when it's not. Over and over again. I have actually watched them NOT put it on. So why not just admit their not putting on the salsa...So I can bring my own! Or stop buying them. The food is usually good so I only have this MAJOR complaint. Cuz brother the salsa is what makes it! You know? Stop playin!


Call +1 909-233-4703 Open on Google Maps

Amenities


  • Parking
    • ✓️ Free parking lot
    • ✓️ Plenty of parking
    • ✓️ Free of charge street parking
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Coffee
    • ✓️ Quick bite
    • ✓️ Late-night food
  • Popular for
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Breakfast
    • ✓️ Solo dining
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Breakfast
    • ✓️ Counter service
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway
    • ✓️ Drive-through
    • ✓️ Kerbside pickup
    • ✓️ No-contact delivery

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