Terrible, They don't want to deliver the shipment to you in Dollars, they say they don't have it in the store, but they send you in dollars and they want to pay you in pesos🤦🏻‍♀️ and they give you less money than the competition. Be very careful with using their APP, there they value the cost of the dollar much lower. Almost 7 pesos difference per dollar, I already experienced it and they took almost 40 extra dollars from the value, not counting the shipping cost.

This is a horrible place to send your money through. They purposely never have any dollars available so that you’re forced to exchange through them. The funny part is that they always pay a peso or two less than every other place. When I send money, I always pay so that it be delivered in dollars, not pesos. So please, give me what I pay for.

For some unknown reason they do not deliver dollars at that branch in the afternoons. As a solution they give Dominican pesos at a bad exchange rate. The service staff is friendly.

They have this little hustle going were they never carry dollars on the weekends and then they set the exchange rate 2.25 cents lower in my case than the actual rate.

Terrible service, they never have dollars to receive pesos at the rate that suits them, according to the schedule on Google it closes at 7:00pm but they are not there at 6:00pm

(Translated by Google) I feel horrible how it is possible that because I arrived at 6 and 2 minutes they did not let me pass, when I had to withdraw that money because it was for an emergency, where is the humanity of a certain person, and why the hell if it does not close at 9 pm, because it says on the web that it was at 9, I left my house getting wet and everything, because I had an emergency and had to withdraw that money, that is not done, I will not use your more humane cerviciise again (Original) Me siento horrible como es posible que por que llegara a la 6 y 2 minuto no me dejaran pasar,cuando tenia que retirar ese dinero por que era paea una emergencia,donde esta la humanidad de cierta persona,y por que rayo si no cierra a la 9 pm,por que dice en la we que sierra a la 9,yo sali mojandome y todo de mi casa,por que tenia una emergencia y tenia que rerirar ese dinero,eso no se hace,no vuelvo a usar su cerviciisean mas humanitario

I've come to this Western Union office to pick up DR Pesos that I send to myself via the mobile app. I've had a good experience so far. No issues and very steaight forward service

(Translated by Google) It's the worst they had told me but I thought they were leaving until it was my turn they withheld the dollars they send you they want you to only receive pesos even if your shipment was in dollars they never have dollars available I had to pick up a shipment in dollars that it had been 5 days since they sent it to me and they wanted it to be paid in pesos or it will return the next day, do not pick it up at another branch with better service, they are hurting Western Union International because, like me, there are many people who prefer Caribe Express for that branch (Original) Es de lo peor me lo habian dicho pero pensé que esajeranan hasta que me tocó a mi te retienen los dolares que te envían quieren que tu solo reciba pesos aún que tu envio haya sido en dólar nunca tienen dolares disponible tenía que retirar un envio en dólares que hacían 5 días que me lo enviaron y ello me lo querían en fregar en pesos o que regresará al otro día no lo retire otep por otra sucursal de mejor servicio ello le están haciendo daño a western Unión internacional por que al igual que yo hay muchas personas que prefieren Caribe Express por esa sucursal

Deben ajustar el horario, una información falsa por Google y otra cuando vas personalmente. Gracias

Solo colocan un papel en la puerta con el cambio de horario por que después de la pandemia entiende que esa medida justifica el mal rato y la pérdida de tiempo al llegar a un lugar cerrado con otro horario en sistema

(Translated by Google) They are not serious they say 8 a.m. while they close at 6 a.m. they deserve to be suspended for disturbing customers (Original) Ils ne sont pas sérieux ils disent 8h tandisque ils ferment à 6h.ils mérites d'être suspendu pour trouble contre les clients

Hands down the worst customer service I have ever encountered at a western union pick up. I picked up $600 US for my self to pick up to pay my rent in punta cana. When I took the money to the bank they noticed that one of my bills was taped together. Western union vimenca gave me a ripped and taped together bill? I went right back to them and said can they exchange it for a clean bill and they said the didn't give it to me? I said yes you are on camera and they said they never seen me before and I'm trying to pull a scam. I fought for an hour to go look on the camera as I was there 10 mins before . Finally after manager drove in to check camera they gave a me a new bill and wouldn't even apologize smh. Avoid this location by all costs. Horrible service

(Translated by Google) Very bad. I have a week to go to the office here to change the name and surname. And all via nothing. No one who is changing anything and no one who is responsible for this mistakes. (Original) Muy mala. Tengu una semana egandu para la oficina de aquí para cambiar el nombre y apellido. Y todo vía nada. Nadie que está cambiando nada y nadie que está responsable de este errores.

(Translated by Google) This wester union never has dollars as long as it sent money to my recipient, it has to wait days for it to receive the money (Original) Este wester union nunca tiene dólares siempre que envió dinero a mi destinatario tiene que esperar días para que pueda recibir el dinero

(Translated by Google) Very bad service, few employees and a lot of time is wasted in any operation, the one who sends packages and documents is the same one who receives money transfers and invoices. (Original) Muy mal servicio, pocos empleados y se pierde mucho tiempo en cualquier operacion, el que envia paquetes y documentos es el mismo que recibe envio de dinero y factura.

El horario no es real, fuí a las un Miércoles 7:00pm y estaban cerrados... deberían actualizar la info.

(Translated by Google) They are not in most of the places that they say in bavaro, and they do not close at the time they say, which translates into waste of time and gasoline (Original) No están en la mayoría de los lugares que dicen en bavaro, y no cierran a la hora que dicen, lo que se traduce en perdida de tiempo y gasolina

Servicio es bueno pero el cambio de divisa es muy menor ala taxa oficial 1.64 meno

More than once I have visited the branch to withdraw remittances that are originally in USD and they never have American dollars to deliver to you, however they illegally force you to withdraw the currency, converting it to Dominican pesos. The worst thing is not that you have to change them, but that their exchange rate is -1.5 below normal. Unacceptable that they do not have a dollar and the exchange rate is worse. 👎

Terrible service, they never have dollars and they close at the time they want, they don't comply with the established hours

It is not possible that an exchange agency does not have money when you go to withdraw, since they are going to open and because it is early you have to wait up to two hours for them to have money, plus it is always a problem for them to give you dollars