1/5 David F. 8 months ago on Google
My
family
had
an
absolutely
horrifying
experience
with
this
pontoon
rental
service.
I'm
not
usually
one
to
write
reviews,
but
this
situation
really
warrants
a
warning.
We
rented
a
pontoon
that
was
moving
slower
than
a
snail
-
far
from
the
exciting
day
out
we
had
planned.
But
a
slow
ride
alone
wouldn't
have
driven
me
to
write
this
review.
The
true
nightmare
began
when,
halfway
into
our
trip,
the
engine
quit
on
us,
right
near
a
waterfall.
Picture
this:
my
wife,
kids,
and
I,
stranded
on
a
faulty
pontoon,
helplessly
drifting
towards
a
waterfall.
Talk
about
a
heart-stopping
moment.
The
staff
had
initially
struggled
to
get
the
pontoon
started
at
the
beginning,
but
they
ignored
it
and
handed
us
the
keys
anyway.
When
we
ended
up
stranded
and
terrified,
their
response
was
far
from
swift
or
efficient.
It
took
a
while
for
them
to
figure
out
how
to
tow
us
back.
In
fact,
I
had
to
help
out,
holding
one
end
of
the
rope.
Clearly,
they
had
no
standard
procedure
in
place
for
such
emergencies.
The
older
2
ladies
running
the
show
(and
bossing
everyone
around)
didn't
bother
with
an
apology.
They
were
more
upset
about
their
broken
pontoon
than
our
near-disaster
experience.
It
was
crystal
clear
they
cared
more
about
their
equipment
than
the
terrified
and
dissatisfied
customers
on
hand.
And
you
won't
believe
what
happened
next.
Even
when
it
was
clear
that
the
engine's
failure
wasn't
our
fault,
their
'solution'
was
a
half-hearted
**partial**
refund?!?!?!
INCREDIBLY
INSULTING!!
Not
a
single
word
of
apology,
no
understanding,
just
a
cold,
transactional
response.
She
was
arguing
that
we
should
pay
half
since
we
had
used
the
pontoon
for
half
the
time.
It
was
clear
I
was
talking
to
a
brick
wall.
If
you're
thinking
about
renting
a
pontoon
from
this
place,
I'd
strongly
advise
reconsidering.
It's
painfully
clear
they
value
their
bottom
line
over
customer
safety
and
satisfaction.
No
family
should
go
through
what
we
did.
Save
yourself
the
nightmare
and
find
a
rental
service
that
values
you
as
much
as
they
value
their
pontoons.
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