1/5 Camille M. 1 year ago on Google • 4 reviews
Terrible
experience.
DO
NOT
ORDER
A
CAKE
FROM
THIS
LOCATION.
I
ordered
a
custom
ice
cream
cake
for
my
daughters
7th
birthday
party.
When
I
arrived
to
pick
it
up
they
didn’t
have
it.
It
was
never
made
-
a
mistake
due
to
their
staffing
issues.
In
the
store
I
was
given
a
premade
cake
from
the
freezer
just
to
have
something
to
serve.
It
was
nothing
near
the
custom
cake
I
ordered.
They
initially
told
us
another
cake
could
be
made
in
45
min
(as
the
party
was
that
day)
but
the
owner
called
and
said
this
was
not
the
case.
As
she’s
calling
me
to
tell
me
about
the
staffing
issues
that
led
to
my
cake
not
being
made
I
told
her
I’m
actually
at
my
daughters
party
and
cannot
engage
her.
I
told
her
I
would
just
like
a
refund.
She
refused
saying
that
we
were
given
a
premade
cake
so
we
cannot
get
our
money
back.
Terrible
owner
-
you
should
be
ashamed
of
yourself.
You
did
absolutely
nothing
to
right
the
wrong.
This
was
a
child’s
birthday
party
that
you
impacted.
Terrible
customer
service.
To
give
a
refund
and
a
free
freezer
cake
to
make
up
for
the
mistakes
made
by
your
staff
is
not
much
to
ask.
I
will
never
go
to
this
location
again.
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