Nice room for the price. A little musty nothing a dehumidifier couldn't fix. Refrigerator and microwave in the room both clean. Two TV's (Suite) Carpets could use a deep cleaning. The air conditioner worked great. Easy access Located right next to the highway. The guy at the desk was super helpful. Breakfast- microwaveable burritos, cereal, coffee, juice, oatmeal, 🧇 waffle you make yourself❤️. Overall good.

This hotel needs a lot of upgrades and attention. Nothing was super terrible, but nothing made me feel confident or positive about the experience. The staff was incredibly distant and standoffish, the breakfast bare minimum with some machines etc unreliable. The pool has pain peeling all over the deck and did not looks clean. The cleaning was very minimal. It’s obvious this place is barely scraping by and only continues to do so because of the high cost of hotels in the area. I stayed in a comfort inn 20 min away from here and it was lovely. Never coming back. The photos on their website are from when the hotel was new.

If this rating is for the Quality Inn in Holland Michigan, the accommodations were less than satisfactory. $100 additional fee for security deposit, refundable in maybe 14 days! No extra toilet paper in room. Check in was delayed approximately 10 minutes, as desk person was away. Weak wifi, and some interruptions in TV reception. Continental breakfast consisted of a muffin and energy bar in a bag. This was definitely what we were NOT expecting from Choice Hotels!!!

We like this hotel but it’s become overpriced for the quality. The hotel has plumbing problems. The sink in bathroom was backing up and someone’s hair was coming out of drain (so gross)! The toilet wasnt cleaned with yuck around the rim. We stayed 2 nights and asked to have the sink unclogged and toilet cleaned only to come back to find things untouched. Still clogged sink with same water and dirty toilet. Sorry these are deal breakers when you’re paying this much money for a hotel. Just gross!

EVERYTHING was great. Not one thing to complain about. The staff was excellent. Jason made checkin a breeze and Mike in the morning cheerful and had breakfast nailed (fresh coffee!). As an added bonus, the Internet works great.

This place has never been renovated. The smell in the room was terrible and the bathroom looked like it had been cleaned, but I can't say for sure. Definitely our fault for booking last minute but we would have preferred sleeping in our rental car. Spend a little more and go elsewhere!

The room that they gave us was not cleaned. They gave us another room that was two rooms, first room had a sofa and an office chair it was a weird set up as there was not a desk for the office chair and second room had the bed. Room was not very clean. In general the hotel was okay for what we needed that night but cleanliness is not very good.

Breakfast is waffles, cereal, and breads. Sometimes, there are biscuits and gravy. There are no laundry facilities here. Also, there are 2 floors, but, NO elevator! Seriously?! Other than that, it's a pretty decent place.

My partner and I was in town for The Christmas Market. The employees at the service desk were very friendly. The breakfast the next morning was awesome. My partner was practicing Gluten-free so their should be some options available. The room was perfect if you just needed a place to sleep. Mattress was Awesome. Usually I'm uncomfortable in a hotel bed. But this one perfect. Great location. The room looked like it was in the process of renovations. I could see alot of flaws in the room.

Expectations were low and many things occurred to validate my concerns. Here is everything that happened during check in: No one was working the counter and myself and others had to “wait for the manager to return” to check in We used a luggage cart (which had a flat tire) to gather all of our items from the car but then were notified there was no elevator so kind of defeats the purpose of that if you’re on the 2nd floor On check-in we were given a room that didn’t match up with our reservation (asked for king and was given 2 queens) We were told they would switch our room for us and call to let us know when it was ready After 30 mins we called the front desk and had no answer so we walked down and were told they forgot and were just about call us to give us keys to the new room We go to the new room and it was obviously not cleaned and the bedding was thrown all over the room, someone could have been in there still honestly I was too afraid to look We walked back down to the front desk and the employee went upstairs to help the housekeeper clean the room which has us feeling a little discouraged because how well would it actually be cleaned if we’re likely seen as nagging impatient customers who were simply just expecting what we paid for and booked I understand people make mistakes and places can be short staffed but all of this happening in the first 45 minutes of our stay is enough to convince me to go with any other hotel chain in the future. Edit: we had to cancel and re-book a dinner reservation because we arrived at 5 with 2 hours to get ready and we didn’t get our actual room until after 6. (Check in is at 3) The front desk worker was still very polite and apologetic and I could tell she felt bad. I see Quality Inn has a generic copy+paste response for every other negative review which is clearly to just an attempt to save face and use corporate speak to pretend they care so I’d be 0% surprised if that’s the only bit of effort given to try to “make things right” for a paying customer.

I would not stay here again. I knew it wouldn't be wonderful, but for the price I was expecting better. Pros: the staff is very friendly. Breakfast was nothing great, but it was edible. Good coffee. Comfortable bed. Cons: Dark, Dirty, Dingy rooms. Cobwebs in all corners. Broken tub handles. Dirty carpet, socks black from walking on floor. No extra anything, 1 roll toilet tissue, no extra garbage bags. Not enough towels or wash clothes. A couple bugs flying around & a centipede looking thing crawling on the wall. I would not stay there again.

Hall carpeting could use a good cleaning or replacement. Made it look dark and dinghy. Breakfast wasn't anything to write home about. Fruit looked fresh, biscuits were okay but the sausage gravy was not very good, had yogurt, oatmeal which did not try. Looked like the frozen Breakfast burritos again did not try. Coffee was good. Did empty our own trash was told by the front desk to tell them the night before. Price was okay.

Stayed here when a storm knocked out power in Grand Rapids for a few days. Hotels there were booked full, and prices around here were a bit inflated. But for $240+ for 1 night, I feel like the experience didn't live up to the price. Be ready to pay whatever they think they can get away with charging despite the potential low quality of the room. CONS: -The rooms window was wide open when I got to it, some flying bugs made their way inside because of this that I managed to get rid of. -The room had a whirlpool tub, though it wasn't cleaned thoroughly. I didn't feel comfortable using it without taking a wet hand towel and soap to it first. -The shower looked mostly uncleaned as well. Dirt caked to the floor and something black in the corners. -The microwave had a funky smell when opened and looked like part of it bubbled out and popped at one point. -The A/C needs some cleaning as well. I couldn't tell what it was that was inside the grate, but I didn't want to keep my face infront of it for long to inspect. -The mattress was rock solid. It looked heavily used for for what mist have been multiple years. In need of replacement. -The upstairs hallway smelled like a wet shaggy carpet. -The pool was out of order. PROS: -The staff were the friendliest of the places I called around to and were just as friendly in person. -The sheets were clean and the pillows nice and soft. The room generally didn't have much of a scent to it that the hallway did. -There was plenty of hot water to fill the tub. -The A/C blows very cold and you may set the temperature. Some other hotels ive been to recently block access to the thermostat. -Free breakfast is always a plus. If you just need a place to sleep, and dont mind it not being the cleanest, it's not a bad place to stay. But for $240, Ill sleep in my car next time.

Dirty, dirty bathroom...was too grossed out to shower in that tub. Black rim and scum all around. Dirty toilet bowl. Dirty curtain in bedroom .Very poor breakfast: undercooked biscuits, not even a boiled egg, skimmed milk only, forzen burritoes with no ingredients listed on them. A waste of money. reported issue to the front desk but no apologies, amednds or a refund not even partial though i checked in 10 30 pm and couldn't even take a shower or have breakfast! And pool not working and they don't tell you when booking. Worst mychoice member experience.

I would like to say thank you for having such great people working there. The gentleman who reserved me a room on wensday 2/16/23 was absolutely great. I called a few other places and there wasn't any availability and he was able to get me a room and was super nice getting me checked in . There was no way I was making it home with the way the roads were . Thank you for having great staff

We went for Tulip fest, so obviously the prices of all hotels were over priced and this was the best deal we could find, but honestly an extra $20 a night might have been worth it. They require an additional $100 security deposit that gets refunded in 14 days (supposedly) in addition to the price of the rooms on check in. There is no elevator. We had no toilet paper (not sure anyone who had a room on the 2nd floor did since there was a stream of people throughout out trip asking for it). The AC kept turning itself off at night. But the so called breakfast... it consisted of children's cereal, yogurt, and one waffle maker (there was a juice bar, but only the orange juice worked). We went down at 8am and it was empty, people kept telling the front desk to refill. There were probably 2 dozen people each morning waiting to make a waffle, that people then generously split with each other. We ended up going to the Wooden Spoon Restaurant 1 mile away for our last breakfast. I would not return to this hotel. Using Covid as an excuse for everything is outdated. You know when you busy season is and you should be able to accommodate your guests accordingly.

1 / . When we booked it we was told , breakfast was included , autistic children only eat certain foods , was down for breakfast at 9.30 . The front desk wouldn't make any more pancake batter . If your looking for breakfast included , please dont book here . We got a banana offered. 2 / They charge you 100.00 deposit when you get there . We wasnt told this in advance. 3/ The showers had mold all around the bottom of the shower house keeping cleans only the top part ( eye level) .

This was probably the worst place I've stayed at. The vents, shower, AC Unit, and fridge in my room were visibly dirty and there was no shower curtain. I didn't even bother asking for another room because I got into town pretty late and I assumed if my room was THAT dirty they may just not have a good cleaning policy in the whole place, so I thought all rooms must be equally dirty. I'm glad I only had to stay one night

Stay was good but did not receive our deposit of $100 back on check out. Management was hard to contact and still is considering it's been a week now since we checked out and still nothing. Went to hotel and was told they don't have our money?! During the holidays when things are tight?!! Never again....

Update 11/1/22 I left my watch behind in the hotel & the people from the hotel help me recuperate it! Of course, I had to pay to be ship to my house. They use a third party company. I do think it was over priced! But thank you so much for sending my watch back. 10/22/22 My room was missing the sofa chairs! It could be a little cleaner. The ice machine was out of order! A lot off people stood here for a women's conference & when it was time for breakfast,

Very outdated and musty smelling. I tripped and twisted my ankle on the old and uneven steps. Be careful! Breakfast consisted of coffee, juice, 1 waffle maker, dry cereal, a bowl of apples and yogurt. Not even toast or bananas. We were assigned a room at check in and the cleaning staff was still there cleaning at 3pm. We got another room - no toilet paper. Despite this being a "Choice" hotel named "Quality" Inn. It was neither. You get what you pay for. Other "cheaper" hotels in this area all seemed run down too.

Nice and comfortable beds. The toilets were very low and the age of the facility was apparent from fixtures to decor. The air conditioning did work.

It was quiet. Breakfast was very sparse. No meat or eggs. Coffee was Luke warm. Attendee was trying to answer phone,check people out, and was responsible for replenishing all food for breakfast. Short handed for sure!!

Made a reservation online for a room with a whirlpool inside it. They gave our room away. Couldn’t even get a refund for an hour because they weren’t answering the phone. I stayed the night before and the room was way over priced! The toilet was making a weird sound all night until eventually it just wouldn’t flush. The bathtub was dirty and the customer service was awful except the girl in the girl this afternoon she was very friendly and did try to help the situation. Breakfast was average. All they had was a waffle maker and some cereal that’s about it. I wouldn’t recommend this place to my worst enemy

Staff was nice but beyond that, it was not worth what we paid. We paid $600 for two nights and I can’t believe it was that much. The room was dirty and muggy. Breakfast was extremely limited and I don’t know how the pool is allowed to be open. It was very dirty with a broken railing. Really wish we would have spent the little extra money for a better place to stay.

The guy that checked us in was very nice. The room was pretty decent. It was quiet, the beds were fairly comfortable and the water pressure was nice. My only complaint is the breakfast. It only consisted of vanilla yogurt, cereal and a waffle maker.