Strongly dislike this hospital. Went to the Emergency room because I collapsed. Spent a few hours in the emergency room and had a few different tests ran. The doctor then proceeds to tell me nothing is wrong with me and that I just need to keep taking the medicine I'm already taking without fixing the problem at all. Four days later, I'm still dealing with the exact same issues that caused my collapse to begin with. This hospital it's the worse and I would never recommend this hospital to animals much less a human being.

UNC REX Holly Springs Hospital Emergency Room infected both me and my wife with COVID Infections on 1 my 2 visits last week. (08/13/2023 - 08/14/2023 OR on 08/15/2023). Both of my visits I was transported by Ambulance - This need caused by extreme multiple day nausea and uncontrollable vomiting. Stayed overnight on first visit. Released with No Nausea medicine - my request for same dismissed. My second visit I was released WITH nausea medicine. Go Figure! If I were you, I'd find a better Hospital for any and all of your medical needs.

ER not great. Dr. spent less than 2 min with my mom for intestinal pain and scans. Several staff were abrupt, and just not helpful. Didn’t ask the patient many questions. Called in the wrong pharm. location, didn’t bother to ask for details. Very short review of discharge instructions.

Went to this ER last night due to severe abdominal pain. I arrived via ambulance and was in a room for three hours before my pain was addressed. It was in the worst pain of my life, it was hard to breath and I kept begging and crying out for help… I just kept being told that “we are very busy” doc will be here asap” only one doctor on staff tonight” that is unacceptable! This er needs a contingency plan for when patients come in and they need immediate pain relief. Last night, I would classify my experience as borderline patient neglect. I will not be back to this ER.

Labor and delivery staff was awesome but the postpartum staff and pediatrician, when they moved my room to another floor we’re not good at all. They were careless and didn’t update me with the correct information on my baby’s results.

This hospital is a disaster. I've had 3 experiences here, none of them good. Had vertigo and though my ears were not stopped up, they decided to "see if flushing them would help". Absolutely made it worse and damaged my ear canal. Thanks Rex! My son had a severe asthma attack. EMS gave him albuterol en route to the hospital. Doctor says it's a panic attack and wouldn't prescribe a new enhaler, even though both he and EMS used alburerol to treat him. On top of all this, the first person to meet us in the ER isn't a medical professional, but billing.. Priorities I suppose. My wife's grandmother was sick and after treatment we were told it would be 16 to 24 hours before they could arrange transportation back to her nursing home and she would have to wait in the ER or waiting room. We transported her ourselves. If you're curious as to what medical care is like in under developed countries (and Ive experienced them) Rex Holly Springs is pretty close.

Worse hospital ever . Daughter admitted to emergency room. Was in triage as no rooms were open. Spent long time there. None of the reclining chairs were working. Daughter was very uncomfortable. I spent an hour with her. Nurse Jon came in to give her iv In triage room as no beds are available She was already admitted to er. He said I needed to leave cause she is 18 and looked to be of soundl mind. if there was a bed open I could be in there. Daughter just turned 17 is scared and in pain. I was rubbing her back. I went to front desk and asked why I can't go back there . They asked nurse John and he said no and stated company policy. Man behind desk became upset and threatened police to come because I asked to go back with my daughter. Customer service friendly? No Will we come back here again? No. Everyone was nice until nurse John walked in the room. Would like to understand the n w policy that is taped on the door was here a month ago and husband was allowed in with me. What changed?

I've had 2 experiences with this hospital in the last 2 months. My mother was a patient in the emergency room and then spent a week in their care and I delivered a baby in the labor and delivery area in October. Both stays were consistently as good as we could ask for. The staff were attentive and caring, the food is very good for a hospital, and policies, parking etc., are reasonable and convenient. When my mom's condition declined due to her cancer fight and it was clear hospice was needed the case manager ensured they showed up end-of-day on Friday to help us transition into that process. Life doesn't stop at the end of the week and neither did the care mom received. My L&D and postpartum nurses took great care of myself, my baby and my husband and we were confident when going home. Would return here in the future for either need.

This location needs better, more experienced, compassionate staff! Immediately walking into triage the male nurse was asking me questions about my complaints. His questions and my answers were not going in the same direction because he wasn’t really trying to listen carefully and I had to repeat and clarify myself several times. I was asked to change into a gown, handed gown..he stood there….I asked if he wanted me to change “right now”? Yes he said …I changed in the triage while he stood with his back turned. So…that was a bit awkward. After a few mins a woman came in to collect insurance and asked me to make a payment toward my visit that it was going to be over $1000 for the visit. I was shocked. I asked if I needed to go to big Rex…I didn’t feel comfortable. I was kept in triage way too long for a long time. Finally, I was located to another reclining chair across the room. There is no privacy except two curtains on each side. There are no beds, private rooms etc. I had to ask for a bag for my clothes. The staff did not make eye contact especially Jon that did not show a care in the world or ANY concern. He actually makes you feel worse about being there with the question/answer process. The CT nurse asked if the IV was hurting when she flushed the line..I said yes. She then said “Use your words, explain” I stayed again, that yes the line hurts and is burning…it became stressful. She started another IV after 2 attempts. I was told by her to tell the nurse to take that IV out and use the IV she placed. The same nurse did not take out IV, he seemed offended of said issue. He persisted on using the IV he placed. He administered in that IV and ignored the new IV. I was not attached to anymore fluids. I didn’t need 2 IV’s. At this point, the experience was beyond anything I’ve ever experienced in a hospital setting. I was feeling absolutely horrible and a headache. The doctor recommended doing a brain scan due to complaint of headache. I declined because this was just far to much. It’s most likely dehydration due to my symptoms and issues. I got to a point, after 3 hours I wanted to be discharged. Nurse walked over to give more fluids and I declined and said I would like to be discharged. He said “okay no problem, let me get that” he walked away. Another nurse came over took my blood pressure with the pulse oximeter, and IV in the same arm. Needless to say he blew my vein out! I could not believe all this was happening. I asked for a supervisor. Spoke with her. Spoke with the Doctor, (he was about the only vital organ) running the ER and he’s very overwhelmed. I spoke with Cristina, she is lead administrator over the emergency department/hospital. She was very cold, very attacking questions and defensive. They all make you feel horrible for even being there. I’ve never wanted to run out of a hospital in my life. I’ve had lots of procedures/surgeries and visits to ER. I was charged for so many unnecessary things and I’m sure if I stayed it wouod have continued. If I ever have an emergency and I need immediate care, I will take the risk of my life and by pass that hospital and go to big Rex or Wake med! Never again! It’s a shame! It’s absolutely a nightmare there. I feel completely robbed of money and the care there is bad practice in my opinion. Beware!

Nursing staff and radiology dept fantastic. That's about it, Dr. Denton in the ER was by far the worst doctor I've ever seen. He was condescending, rude, called me a liar on top of it. I would rather go to the VA than go to this er ever again. Dr. Denton should not be practicing medicine 😒

I had a horrible experience in the ER. Very pushy. When I was trying to let them know my concerns the nurse was rushing me talking over me asking me questions. She tried to take my BP on top of my hoodie and when u said I would remove my arm she seemed agitated. The Dr dismissed my concerns of a severe headache for days now. I have and ear infection. He claimed I hadn't given my meds time to work I have two days left. I told him I was worried about swelling of the brain or infection since it was my ear n its not hurting just my head. He kept acting if I was being dramatic and was dismissive. Keptvsaying how can I help you and would you like my supervisor. I just left. I wouldn't recommend this facility.

The worst! First of all I had a car wreck on Wednesday Dec 21st. I hit a deer I was also sick, I went into the emergency room limping in pain because my knee is swollen and hurting I am also sick but it was manageable I was there mainly for my knee because it is unusual. I get there they take me back to the triage watching me struggle to hold the door the nurses stood there and did nothing! So I lay back there thinking these ppl are going to do an x- ray they end up doing a urine test to determine if I was pregnant mind you, I am confused on how they think I am pregnant😭(I am not a big girl). Also they do a covid and flu test so all test come back negative the doctor come in and says we need to figure out where the fever is coming from, 30 minutes later the nurse is moving me to a discharge room I sit their another 30 for the doctor come back to say I can go home😳! At this point I am ready to go home I had been there since 1 it is now 430 and I am ready to go. Long story short I go to the ER tonight (Sunday) got x-rayed and find out I have fluid around my knee!

Despite the excessive wait time to be seen by a physician when I was admitted. I have to say the staff here genuinely do try to make sure you are comfortable and looked after, which is rare. At any time when I needed something and I could not locate a nurse from my bed I was able to alert the staff for assistance with a device in the bed itself. More importantly if you are a loved one gets admitted here, this hospital does make an effort to make your family members or loved one comfortable should they have to wait with you in the Patient Rooms in the Tower. Which includes a Bed for Guests among other things. My critiques is that this Hospital could use more Food Options for Non-Patients as the Options are very lacking for Guests and while parking is plentiful the distance between the ER and the Parking Lot is far. Strong potential for a good hospital for not only in the community but for the area as well.

I recently had a colonoscopy at Rex and the prep was beyond horrible and this was after they sent the wrong instructions to me. The doctor was fine but they sent me home with the IV still stuck in my arm that I had to remove myself at home and deal with all the blood. When I called the hospital to see what I should do their response was "it is awesome that I removed the IV myself." No wonder they make patients sign all of these waivers to cover for their mistakes.

This hospital/ maternity ward goes beyond medical duty and needs for others . It's a brand new facility with modern installations and state of the art equipment. The staff is the nicest delivery nurses you'll meet . If you're in the southern part of Raleigh and planing to have babies, this is with no doubt where you want to have a baby. Excellent delivery rooms for child birth . We arrived at 10am and my daughter was born at 9:45pm . The Dr stayed till she was born . Over 12hrs from our arrival at hospital . They all were very patient with her (12hrs between contractions and dilation )

Went to the ER with pain in my backside after having been to urgent care twice. I was checked in and back in the ER immediately. They gave me a look over and sent me for a CT scan. They assumed I had an infection and sure enough I did. I was in the OR within 2 hours and in a room after that. The staff was great. Helpful and empathetic. I did have one problem and that was getting pain meds from the morning nurse. They appeared to keep getting distracted. I did get something in my IV right before the unpacking since there was no time to wait the hour on oral tablets. Whatever it was it was weak. While the pain wasn't unbearable at that moment it was excruciating when the PA unpacked the wound. The surgeon did say the night before that the unpacking would be awful, so maybe the IV pain drugs did work, but the pain was just too much.

DO NOT GO TO THIS PLACE!!!! A title and a degree doesn't make you a Dr. or nurse...you must care about people!!! I was sent here by urgent care because of my medical history. I was suffering from med back pain. I was in the ER over 8hrs with them pumping drugs into me with no food...BP spiked and they wanted to keep me over night. During the changing of staff a Dr. comes to remind me that wanted to keep me overnight because of my BP. So, o asked if it went down could I go. He replied yes, if I didn't want to stay. I also asked if I could have food, he said yes. I called nurse Jade to let her know. Over a hour and half later when the machine was beeping like crazy nurse Jade shows up. So, I reminded her about what the Dr. said about food because I am feeling sick. Nurse Jade gets upset with me and starts talking down to me like I was a child. Nurse Jade leaves out comes back and says so you wanted to go home...I politely asked nurse Jade If she was ok...nurse Jade snapped back YES, ARE YOU...I replied no that's why am here. Nurse Jade goes to get the original Dr Eva I say when I came in that who told me that when I first got there that she wasn't concerned about my BP being do high because she sees high BP all day everyday. I felted ganged up on because neither one of them was trying to listen to what I had to say. So, Dr Eva says I could leave and follow up with my primary doctor...nurse Jade starts pulling tape and I've out(which I still have a bruise and bump)...nurse Jade comes back with my paperwork, in about 2mins then hands me my jacket and says the exit is down the hall while pointing. I have NEVER been treated this way by someone who is supposed to be taking care of you. Also. I have never left a hospital feeling worse than I did when I when I went.

Dr. Modi and his team in the ER were great. With Crohn's disease, you're questioned on your symptoms and if you "really" have a bowel obstruction, even if you've been through the same health issue 20 times. Dr. Modi was fast to help me, understanding that I know what's going on. He did minimal but necessary testing and made me feel comfortable while I worked through the ordeal. He is a great communicator and made me feel like he cared. His team was the same. Definitely recommend.

The staff in the emergency department treated me so well, and the surgical staff that took care of me after my stay in the emergency department was equally wonderful. All the staff from registration to the nurses to transport to physicians, literally everyone showed so much empathy and did their job seamlessly.

Went in for irregular blood pressure readings from my home BP machine. Was admitted given a lot of test/IV and EKG and forgot about. No one came to check on me, tell me anything for 45min. Self Check Out ..terrible service for a new hospital, nice facilities.

My wife and I had our 3rd child at this hospital on 8/8/22 and we had a wonderful experience. Since this facility was built for the future growth that is coming to the area it is not busy at all, everything is new and clean, and the staff actually have plenty of time to actually do their job, care for their patients... versus being overloaded and overworked like typical hospital environments. And our staff team didn't disappoint. Our midwife was excellent and the support staff, nurses etc were all super friendly and lovely. Food was good (by hospital standards) and everything was done quickly, versus the usual insanely long wait times that one typically experiences for anything while at the hospital lol. So yes... take advantage of this hospital!!! Great facility and great staff.

I had spinal fusion done by a surgeon from UNC in 2019 so when my fiance needed an ER I was confident this ER was the place to go. I now want to preface with every single member of the staff was incredibly friendly. Past that. Inexcusable. My fiance had what appeared to be appendicitis yesterday and we got to the urgent care between 9am and 9:30. They recommended we go to the ER for a CT scan. We proceeded to sit there for another 7 hours and all that happened was a vitals check before we were sent back out to the waiting room for another hour. We noticed while in the waiting room a lady had severe cuts and was bleeding horribly from her arm and she was still in the waiting room when we decided to leave. They then placed an IV in her arm and left us alone without even attaching a bag. We eventually left because we both have dietary issues and needed to eat considering this was now afternoon and we started early in the morning. When I approached the staff the PA said "yeah if it was appendicitis it would have burst by now. We'll get a scan when we can." Which was enough for us to leave. HOWEVER! They absolutely took our money for "estimated services" and have decided they will not refund it. So that was the most expensive day wasted I've ever had in my entire life. Now I have to wait until the charge goes through and dispute it through the bank and we all know how hospitals don't like giving money back for services not rendered. Pathetic. Save your time and go to WakeMed or REX. I have family members who had careers in hospital and nursing facilities as administrators and they even said what happened was absolutely inexcusable. But the nurses and office staff were very friendly. I don't want people to think they're the problem.

Best hospital experience ever would not go anywhere else!! Husband and i stayed for 2.5 days andhad our first baby here( labored for almost a whole day) The staff were beyond accommodating, experienced, knowledgeable, helpful, and just so kind. Doctor spent so much time with us explaining pros and cons of different things we could do and there was no pressure from anyone to move in a certain direction. I can't begin to explain all the good things here!!! 10/10 recommend this hospital and will be telling everyone to go here

Had a baby here last December and had such an incredible experience, every nurse and doctor was so attentive and kind. Such a clean open environment. Will be having every baby in the future here and will recommend this place to all pregnant friends and family.

My husband had hip replacement surgery on October 11, 2023. Everyone was very kind and accommodating. Nursing staff went above and beyond taking care of him. Highly recommended!!

Great hospital. Had my first visit here on 8/22/22 for a TKR. The staff, doctors, nurses…. All were great!!! Some of these complaints listed, everybody is short on help. Nobody wants to work anymore. If they are short handed in a medical field, it’s not like being short handed at Hardee’s or wherever. I’m sure they did the best they could with what they had. Again, new hospital, great experience. Thank you!!!

This hospital is the best I have been to. From ER or to be admitted. The nurses take care of your needs. The doctors keep you informed. Plus it’s only 2 years old.

Decided to go to the ER in the early evening after my baby fell off the bed and hit the hardwood floor. I had mentally prepared myself to wait for hours on end (since my baby seemed fine and this was more of a precaution), but I was pleasantly surprised when they were able to bring us into the back and give us a room right away. The staff were friendly, kind, and sympathetic to my worries. After doing a quick physical exam of my baby the doctor determined that she didn't need any X-rays or CT scans based on her reaction and the height of the fall and discharged us. The doctor did seem a little rushed, but he was still attentive. We were in and out in just 1.5 hrs which was pleasant and our baby is fine. Granted when we left it was clear the ER waiting room was getting quite a bit more crowded than when we arrived so we may have lucked out with the timing by coming in the early evening, but I do recommend it.