Update: This is hilarious they put national anthem and disable people should wait until they finish the ceremony. Morning hrs we have to wait for payments. Parking is super mess here. All free slots are cover with cone for doc. Covid antigen test is a pain here. No proper facilities for customers. Waited more than one and half hours for get an antigen done. Poor management. All the parking are booked for doctors and not parking available for customers. Really dissatisfied

I visited this hospital several days back for a surgery . They provided me to very good service. Specially I want to thanks Dr.Nuwan D Premachandra and the staff provided me an excellent service...Thanks..

Good place to fulfill any of your medical requirements. From OPD to Specialist channeling. Laboratory services to Scanning. Reservation through e channeling or over the phone are possible. PCR and RAT available as well. Parking is somewhat difficult since no large parking area is available. Overall satisfactory service but Laboratory service should be enhanced, specially there customer service.

Hey everyone. I took my mother for her appointment. Appointment is at 8.30pm but now it's 9.22pm still doctor hasn't arrived. What hell is happening. And i went to your cafeteria its closed. How can someone buy a a bottle of water is someone need. No point of opening a big hospital without any responsibility and hospitality.

Friendly staff. Consultations of many doctors could be done here. They have a pharmacy. Also, have an ATM machine on the premises. There is parking available around the hospital building. In addition, they also have several dedicated car parks close to the hospital.

I took my mother, age 84, for her ECG to Hemas Thalawathugoda today (between 1-1:30pm on 16th July 2020). I am extremely disappointed about the very poor service of the staff and have no words to express how badly they treated us. *I had to wait for about 15 minutes to pay for the ECG as one was on a call and the other was very lethargic. No other patients were there so none of them were busy just being very ignorant and unpleasant. *There was a mop basket blocking the entrance to the ECG room and instead of moving it away they made us walk to a different room and carried the ECG machine to a different room. It was devastating as my mother is too feeble and no one seemed to care. *The nurses were not able to fix the ECG machine to the patient properly as they did not have the required knowledge to do so and my mother being a heart patient had to wait with great difficulty for them to figure things out. *They wasted a large amount of time idling without getting my mother's ECG and in the end when I got my mother a wheelchair there was no one to even push it. Their inability to serve a patient properly was indeed very sad and above all they were very rude and unprofessional towards us. PLEASE TAKE THIS IN TO CONSIDERATION IF YOU ALL WISH TO IMPROVE YOUR SERVICE. WE ARE VERY REGULAR PEOPLE BUT AFTER THE HORRIFYING EXPERIENCE TODAY WE WILL NOT VISIT OR RECOMMEND THIS HOSPITAL TO ANYONE IN THE FUTURE.

SAY NO TO HEMAS HOSPITAL. I am circulating this incident to make the public aware of the malpractices carried out at Hemas Hospital. My father, a 74 year old, is suffering from severe underlying health conditions and as a family we have made many personal sacrifices to ensure that my father is kept safe and has been self isolating since September as he has been recognised as very high risk. He was admitted to Hemas hospital on 28th November as per his doctor's advice to get treatment for his chronic liver disease. A routine PCR was carried out at the admission and he was given a course of IV antibiotics to which he was responding well and was on course to be discharged on the 30th morning. To our utmost surprise his PCR test results came back positive (around 12.00 noon on the 29th) which we found to be unbelievable as my father was self isolating for months and he didn't have any covid symptoms. We were told by Hemas hospital that the authorities will be notified and my father will be transferred to a quarantine hospital in Homagama. Due to the isolating measures at home, we couldn't comprehend how he had tested positive and we have heard that some of these tests showed false positives and so we requested a repeat PCR test from Hemas and the permission to stay in the same room for a few more hours while awaiting the results. Malith Athapaththu who claimed to be the chief medical officer refused to comply as they wanted my father out of the hospital immediately. We were ready to comply as the hospital insisted that they were following government guidelines. Once again, we requested that another PCR test be carried out while we were waiting to be discharged however Malith Athapaththu was very adamant and refused this request as well. Finally by the time my father was discharged from Hemas at 4.00pm, there was a time lapse of 16 hours between the positive test result and the discharge which was ample time to have received the second PCR result had Hemas bothered to perform a test as requested. As my father was too frail to fend for himself my brother had to accompany him to the quarantine hospital where they were given a ward cubicle and a toilet to share with 5 others who exhibited severe covid symptoms. My father took 2 PCR tests during the stay at the Homagama hospital and they both came back negative thus enabling them to return home on the 2nd of December. Both my father and brother are currently self isolating at home (with a very real possibility of developing symptoms due to the heavy exposure to Covid 19 at the Homagama hospital). We as a family are living in a state of shock and and dread each passing hour, hoping that no symptoms develop indicating that they have ultimately contracted the virus from their stay at the Homagama hospital. I cannot express to you the trauma we have been forced to undergo unnecessarily. In our hour of need, Hemas hospital did not choose to act professionally, respectfully and humanely. While we fully appreciate technology and machines can fail (as shown by the false test result), what should not have let us down was the ability of the medical professionals at Hemas to act with empathy , sympathy and common decency. Please think twice before putting yourselves in the same position as usual No one should be subjected to the trauma that my family is currently suffering Dear Malith Athapaththu, How hard is it to carry out another PCR test for which we were offering to pay any amount of money? How would you feel if this happened to one of your parents? A worried daughter.

dont go for pcr there .. Not well organize Report is late They care about only thr business I Was there on Q for long time and very slow take samples .. You will Get corona from there ... I hope they will Do faster than this in this situation .. Ans they dont answer calls .. Now almost 15 min on the line .. No body answer

I tried to figure out any good side of this hospital.. Ah yes! It is not that far from my home. Yes, it is the only plus point of it. The service given by the hospital was surprisingly too bad. Nobody take the responsibility plus no attention to the patients, but at the end money comes first. Very experienced supporting staff inclusive of nurses, sisters and lab persons. I am just wondering why I should pay money to have this kind of treat from a private hospital. Gov hospital, on the other hand, has responsibility and caring than this. Unless you have any urgency, I dont recommend this hospital to anybody...

Great covid #safety system Touch-less hand washing system and body temperature (I guess) labeling system at the entrance Floor is marked to keep your distance Car park is....(・–・;)ゞ not sure about bikes though but the bikes I saw parked outside the entrance P&S cafeteria in second floor Pay bill / reload machine available Phone charging spot available Water filter available in ground floor Token number and doctor call, doctor availability live on TV screens in ground floor and lobby Wheelchair accessible entrance and exit Wheelchair accessible elevator available (or for 6 standing people) Good lighting system Good seating system (to avoid close contact) Exit route is marked to easily notice Medication collection counters x2 Cashier x1 Prescription collection counters x2 Process of getting medicine from pharmacy: . First to the prescription counter, there your info will be entered, searched for medicine availability, then give you a bill . Secondly, go to the cashier and complete the payment. Meanwhile the attendants will gather your medications. . Next go the the medication collection counter. There you receive your medicines. Note that all 5 counters are at the same place Friendly staff service and easily accessible sanatizers hanged to walls

Enters my details wrong to their system, now I have noway of checking my reports. The call center never responds. Are we paying money for nothing? What a shameful service. I am with no money and no reports now. Do not go to this hospital expecting an accurate efficient service.

Amazing service provided. Meals are absolutely delicious and presentation of those are eye catching. We never got our meals delay like other hospitals. Stewards’ room services are amazing and they are very friendly. From admission process to discharge they gave absolute brilliant service without any delays. Staff is very friendly and kind. Amazing medical care and nursing care. Recommend hemas for everyone and thank you for the amazing service provided!

The worst hospital ever .if you want your patient to die then bring them there.opd docters have no experience at all and they do not know how they should handle an emergency situation..all they care about is money.

WORST HOSPITAL I'VE EVER BEEN TO , THEY HUMILIATE THE PATIENCE AND ONLY TALK ABOUT MONEY

Simply a government hospital staff is way better than this.

Have been visiting this hospital for years and happy to see them expanding the services with ample and free parking. Docs' delay is nothing new though, it is satisfactory to see how the management has tried to give a solution through web interface providing up to the minute info on the appointment. It is my wish to see them growing into a mega scale health care provider.

The worst service experience!!! Staff does not know how to provide accurate information. Poor awareness of service staff even some doe not know their own hotline. Less cleaned washroom Overrall very low quality service and I highly doubt that we receive a fair service for the amount we pay...

I don't want to give any rating bcoz reception girls are overthinking. They act like specialists. I came to the old part of the uyanwaththa asiri hospital and stood more than 5 minutes to pay my channelling fee. There were 2 reception girls in the counter. One was on a phone call and the other was watching a teledrama on the TV. They were looking my face time to time and anyone didn't ask what's the matter.

Worst private hospital in Matara. This group provides a better service in terms of patient care at their hospitals in Colombo.But in outstation hospitals service quality very poor.

OPD services and other channeling services are much appreciated. But pharmacy is the worst pharmacy I ever seen. Anyone in the pharmacy didn't care about the client. No friendly staff. Also other staff gathered in to the pharmacy counter and make chit chat with them. (Management can check the cctv on 3rd March 2019 @ 7.30 Am to 8.00 Am). If you are looking fir a decent service don't recommend Asiri hospital pharmacy services.

If it was possible to give 0 stars that would be it! Charging double prices from tourist is more than bad! Ever heard about discrimination?! And also Dr. doesn't even listen to the patient, gives prescription without explaining and treatment very painful! Never again!

Uyanwaththa Asiri branch is very poor communication

We are all human, not just some meat bags. Save the humanity, at least what left of it.

One of leading private hospital in Matara. Also have nice and clean environment. Their staff is very helpful, kindness and polite.

Crowded, ppl were hardly social distancing once inside. Not sure who's responbility it is, because with all the guidance and marking, ppl just crowded outside channeling rooms. There were plenty of staff who could have asked or reminded ppl to take precautions. I think the channeling section and time should be managed better to avoid crowding and enable social distancing, so we can consult the doctors, following health protocols. This picture is nothing compared to the crowd at the peak of channeling time. Also, doctor was supposed to start at 8am, came at 9.10am, no one was informed about this delay. While delays by doctors are inevitable, communication with patients is key, especially that means that they are hanging around unnecessarily.

It is easy to book a doctor over the phone. It is also very easy to pay online and track the doctor's arrival time. But it is a noisy and crowded place that does not fit into a private hospital.

Yes agreed the hospital has a good facility. However, we can see many patients are waiting longer for doctors. Unfortunately our residence in near to this hospital. So we do frequent visits as there are few elders and child’s living with us. Even now. We got 1st appointment at 8.00 am. Now nearly 9.00 am. Still waiting for doctor to come. It’s really disappointed as all patients are waiting long for doctors particularly this pandemic period. I think the government authorities must pay their serious attention for this matter.

Very poor management. After calling many times, hospital has confirmed that they do echo and exercise ECG and to make an appointment to a cardiologist and come. Patient walked in with a reference letter from a doctor to do the exercise ECG and Echo and then the doctor has yelled of the patient doesn’t know this hospital is not providing those services. Hemas Thalawatugoda is not acting on any complaint, putting patient’s lives in danger.

Hemas hospital care and related medical services are excellent. However, sadly the Administration / Reception PR etc. seems lacking. When Hemas hospital, Thalawathugoda is contacted to get information, the caller has to be on hold and listen to advertisements. No one seems to be interested in picking up the line to assist !

Evening is really expensive. I was there with my mother for several days in a room. Bell is not working or not responding most of the time. We had to inform them every time for medicine, cleaning etc. Prices are really high in the hospital (around 150,000/-per day). Not happy with the doctor and the service too.

This review is about their staff response for calls. During covid 19 a lot of people get their information by calling. I called almost all the hospitals to get the information I needed, but I had to wait on line for about half an hour (not exaggerating) until someone answered the phone. They answered my query in 2 minutes. This kind of service is unacceptable. Get your training done properly and have proper management to run your hospital efficiently. Don't let it become a joke.

Dear Sir/Madam, 1)Thank you very much for the offer, but I will not come for the free US Scan you offered to replace the scanning mistake; because I have no confidence in your hospital/scanning doctor. 2)My family member also, recently had an experience with a BP measurement mistake being repeated and was prescribed medication with this mistaken report. 3)You requested me to send my surgery report and despite my second reminder, you have not acknowledged it and even requested me to bring other previous reports. My best wishes, for your management to take care of people as precious human lives and accordingly care for them medically. Thank you very much.

We usually come to this hospital to get OPD service. A hospital that provides very high quality service. Regarding indoor treatments, a friendly and responsible service is provided. The rooms are kept very clean. The food and drinks served feel fresh and clean. Highly recommended.

Waste of time! Have been calling continuously and no body picks the phone. Waiting for the hospital to relrase x ray reports to go see a doctor. Dont go there unless you have days to spend leisurely!

The best private hospital in down south. Polite staff, efficient and skilled doctors and nurses. Fledged with modern equipment, Ample of parking space,

Bad service. Doctors don't pay attention to a single patient at a time. We consulted a doctor but several patients come inside and said several things at a single time. One came asking the doctor to answer his call etc. The doctor wasn't able to concentrate on our checkup properly. How could they come to proper recommendations without proper observations?

Poor service . No customer care

Good hospital

Poor room condition maintained

Worst service ever.OPD doctors have no experience at all. They need only money. They dont care about patients.

kind and helpfull staff, specialy lab and laboratory counter.parking,lift available its very easy to patients

I do not recommend Hemas Hospital for you to attend to any of your medical reasons unless otherwise absolutely necessary. The reason is I have heard many negative and disastrous feedback from many people and even on the Internet it is quite distinctive to see such negative comments on Hemas Hospital. One of my family members were taken into the theatre to under go a small surgery. But the patient was taken in and the doctor who's performing the surgery didn't even come out and speak a few words with the family members before starting the surgery (Which every doctor must do in any situation before a surgery is carried out in my opinion).So we were not given any information on how many hours the surgery might take which MUST BE notified for the family members. Otherwise they will be sitting near the theatre complex for hours and hours.

I am very happy to have Dr.Sudath Senarathne as my VOG. This doctor is truly exceptional. His surgery ( Laparoscopic myomectomy) gave my life a new beginning. Thank you very much doctor. I was admitted to Hemas Hospital for the above surgery on March 2020. The personal attention and kindness shown by the staff of this hospital helped my husband and me overcome fears about the surgery. Also I would like to thank all the doctors and nurses and others who took great care of me. Special thank for the Head sister of the ward (she is a wonderful lady- Orchid ward.) Thank you - Hemas Hospital - Thalawathugoda.

Recommend.

I had to visit this terrible place for an emergency. ETU service was horrible, we had to wait for more than 30 minutes for a doctor to attend the patient while the patient was having a severe allergy attavk. doctors and nurses are moving like sloths. Doctor had to request the oxygen 3 times to get it ready. Nurses and doctors needed to be constantly reminded of the task at hand. They were walking really slow always forgetting what was supposed to do next. A doctor at the ETU was asking about our financial status and insurance, being a doctor it was so unproof him to ask that. It is with us to decided wether we can afford it or not it is none of the doctors business. At least a hospital staff person would have questioned it rather than a doctor. This doctor simply asked us to stay if we can pay or leave while the patient was being treated at ETU. Hospital took ages to transfer the person to ICU and we had to wait for 3 hours for that. During this time the doctor asked about insurance a hundred times. While the patient was still in hospital we had to answer their customer service call to give them feedback on their service. They never really got convinced by the fact that they can wait till we get discharged to call and get feedback.

Bad service, seems money minded, money targets driven staff. No ethics. Even pregnent mothers are not allowed to enter with husband. But this seems not applicable to certain groups. Will never visit again. Do not recommend

Well.. i had the worst ever private hospital experience today at Hemas hospital, Thalawathugoda. The channelling desk messed with my daughter's doctor appointment today. We went 15 to 20 mins before the appointment time. But to our surprise, doctor has already left by the time we went there. Channelling desk told us to come back for the next doctor session. We didnt get any call from the hospital channelling desk informing that the doctor was leaving. If that was the case, we would have changed our plans and come before doc left. If we couldn't make it before doctor leave, we would have changed our mind and avoided visiting the hospital. Now I have to come again. Hemas hospital doesn't understand how much risk we take by coming to a hospital during a pandemic like this. This is not the first time we channelled doctors at private hospitals. But its the first time I did a channelling at Hemas hospital. Other hospitals do inform by calling if there's any changes in doctors schedule. But Hemas Hospital doesn't do it. It's important to understand why they act very irresponsibly like this... Because 1. They may not be having a good customer service policy 2. Front line staff may not be experienced enough or not trained properly 3. Front line staff may not be having a good service attitude As a customer, I got heavily dissatisfied and angry due to this whole scenario. Now I have to come again wasting my time and money. I'll come again because I have to show my daughter to this doctor. Also I requested to consider to refund hospital charge of this channelling because of the loss I have to incur by visiting the hospital again. Don't know whether they'll consider... but I'll fight for it cos I want them to understand how customers feel.

Appointment for an Echo and ExECG given at 3pm. Now it is 4.18 and nothing done. Excuses galore. Never come Hemas Thalawathugoda for any medical attention.😡 4.42 still no sign of Echo leave aside ExECG.

Had a appointment for an eye surgeon and waited for one hour. When inquired one person said session has been completed and cashiers said doctor has not come yet. All relevant authorities weren't sure what was happening. They kept us await more than one hour.

I made an appointment to a consultant and the consultation session was cancelled by the doctor after that when we requested only they informed that the refund can be given to us but we have to come to the hospital to collect it but I did it through online. Then I came here today to collect it but now they are asking me to come on tomorrow morning. When I explain that I can't come tomorrow they are saying that they can't do anything and I have to come tomorrow. They think that we don't have work and we are staying home. I am not recommending this hospital. This was my first time I did the appointment and I am not going come for this hospital.

Pls don't select Hemas Hospital (Thalawathugoda) for PCR Tests. I gave sample on 12th Aug, even after 72hrs, I still did not get my report. I take about fifteen (15) calls after completing 48hrs as they advice. No body from the hospital still has not apologize for the delay and also do not give any proper details regarding when I can receive my report. the customer service is also not professional and polite. They only concern about money and play with innocent peoples lives during this pandemic situation.

pharmacy is bad. very slow. staff is bad everywhere enterence is very close to covid test place. so very risky for other people

Araliya ward . Room are not clean well. Blood marks everywhere. I talks to ops manager no body attendant. Only money minded people. Not recommend . See what happens to the ordered food also.

We reached the hospital at 12:00 noon since the appointment was at 12:03 pm. The doctor S. A. Gunawardana was late one hour as regular. The first appointment was on 2012/03/05 and he was late one hour on that day as well. The appointment time is usually delayed more than one hour. Seems doctors do not care about the patients and running after money. Then doctor advised to do a wound dressing and it got delayed another hour. Patient was taken in 2:15pm after moving here and there to clear spaces. Further, I could see the pharmacy queue was not managed since only two prescriptions ware taken at a time. People were waiting at least a hour to just hand over there prescriptions. Do not recommend this place. They have to stop marketing but improve the quality of the service.

The only thing you need to work on is the reception and payment counters. Payment counters make errors when entering billing information. Luckily my blood sample was drawn by an amazing lab technician who checked the bill against the doctors prescription. Why hot digitize the process where the doctor has to select the tests on an online platform from a drop box and then the ladies at the bill counter only has to bill for what the doctor has selected.

They have luxurious family rooms. Sometimes parking is not enough. Average service.

Disgusting toilets. Matara Asiri compared to Colombo locations look like they are maintained for second class citizens. That goes for the entire facility. Back end not even plastered. Old manual beds in rooms. Cattle herding style OPD. Very disappointed. Need to go to Colombo for anything serious. Can't take this establishment seriously since the owners don't take it seriously. Shame.

Bad custom care service .

(Translated by Google) 14 March 2019 - 10:30 pm @ Matara Asiri Hospital 1.DR.P.D.S.OBEYSEKARA -Careless about mother and allergies, pains and other issues after the child's birth. Even he was not willing to check blood presure, He said that all the issues are normal. Then we went to OPD there to get checked blood presure. There was only one doctor who is always busy. They did not care us and we came back without any solution. But now she is getting treatments for some side effects after surgery from another specialist. 2.DR.LANKA THENNAKOON- After a caesarian operation two weeks ago, they said, "Sri Lanka maiden's one time free clinic to attend. When she came, she did not check the baby any of us, just because we heard a problem, SCAN One thing to do is make sure that you do not have to make a 2-week-old baby .It was found free of charge She did not want to answer for the lengthy questions, but she did not want to answer. The fee for slicing is Rs.2000 / -. ** I decided not to go to the Asiri Hospital in Matara anymore. Especially DR.LANKA THENNAKOON I advise you not to involve yourself in any matter. (Latterly, March 15, 2019-2:45 PM) Due to the advice given by other doctors (Dr. Wijesiri-Getam Government Hospital) about 90% of the illnesses have been cured since the xray, blood and urine tests. He concluded that this was not a normal condition after Caesarean surgery, but a genetic disorder. Chanel, sincerely remembers the mismanagement of Mr. Suraj Obeysekera 4 times with the payment of money four times by adding difficulty to the money given to such doctors for the returning brothers and sisters. "Doctors are gods." But that's not all. If every one of them had enough money without money, everyone would be gods !! (Original) 14 March 2019 - 10:30pm @ Matara Asiri Hospital 1.DR.P.D.S.OBEYSEKARA -Careless about mother and allergies,pains and other issues after the child birth. Even he is not willing to check blood presure, He said that those all issues are normal.Then we went to OPD there to get checked blood presure .There was only one doctor who is always busy.They didn't care us and we came back without any solution .However now she is getting treatments for some side effects after surgery from another specialist . 2.DR.LANKA THENNAKOON- සති 2 කට පෙර සිදුකල සිසේරියන් සැත්කමෙන් පසුව ඔවුන් කියා සිටියේ "ලංකා මැඩම්ගේ එක්වරක් නොමිලේ ලබා දෙන සායනයට සහභාගී වන ලෙසයි.ඒ සදහා ගිය විට ඇය දරුවාගේ කිසිවක් හරි හැටි පරීක්ෂා නොකර අප ඇසූ ගැටලුවක් නිසා එක හෙලාම කියා සිටියේ SCAN එකක් කරන ලෙසයි.පැහැදිලිවම සති 2 ක් වයසැති බිලිදාගේ එවැන්නක් කිරීමට කිසිම අවශ්‍යතාවයක් නොතිබුණි .අපට පෙනී ගියේ නොමිලේ ලබාදෙන බව පෙන්වා ගෙන්වාගෙන විවිධ පරීක්ෂණ සදහා බලෙන්ම යොමු කරවා මුදල් ගසාකන බවක් පමණි.අප දිගින් දිගට ප්‍රශ්න කලත් ඒ සදහා පිලිතුරු දීමට ඇය කැමැත්තක් දැක්වූයේ නැත.ස්කෑන් කිරීම සදහා අයකිරීම රු.2000/- කි. **මින්පසු කිසිම දිනක කිසිම අවශ්‍යතාවයකට මාතර ආසිරි රෝහල වෙත නොයෑමට තීරණය කලෙමි. විශේෂයෙන් DR.LANKA THENNAKOON කිසීම කාරණයකට සම්බන්ධ කර නොගන්නා ලෙස දන්වා සිටිමි.තීරණය ඔබ සතුයි. (පසුව ලියමි. 15 මාර්තු 2019-2.45 ප.ව.) වෙනත් වෛද්‍යවරයෙක්ගේ ( වෛද්‍ය විජේසිරි-ලැබීම රජයේ රෝහල)උපදෙස් පරිදි අද දින xray,blood,urine tests වලින් පසුව දුන් බෙහෙත් වලින් අසනීප තත්වයෙන් 90% ක් පමණ දැනටත් සුව වී ඇත. එතුමාගේ නිගමනය වූයේ මෙය සිසේරියන් සැත්කමෙන් පසු ඇති වන සාමාන්‍ය තත්වයක් නොව විෂබීජයක් නිසා සිදු වූවක් බවයි. Chanel කරමින්,මුදල් ගෙවමින් 4 වතාවක් P.D.S.ඔබේසේකර මහතා හමු වූවත් අසනීප තත්වය සාමාන්‍ය තත්වයක් බව පවසමින් ,නොසලකා හැරීම ඉතා කණගාටුවෙන් නැවත මතක් කරන්නේ මුදල් අමාරුවෙන් එකතු කරගෙන මෙවැනි දොස්තරවරු වෙත සල්ලි පූජා කර ගෙදර එන සහෝදර සහෝදරියන් වෙනුවෙනි. "වෛද්‍යවරු දෙවිවරු ය." එහෙත් ඒ හැමෝම නොවේය. සල්ලි ම නැතිව මනුස්සකම කියල දෙයකුත් ඔය හැම කෙනෙක්ම ගාව ම තිබුණානම්...හැමෝම දෙවිවරු වේවි !!

Proffessional staff and reliable reports.

Quality service with well trained staff.

(Translated by Google) Be prepared for the fact that no one understands where your doctor is, and when he arrives, even if you have scheduled a meeting for a certain time and paid. All will be, like idols, to repeat to you 5 minutes. (Original) Будьте готовы к тому, что никто не понимает, где ваш доктор, и когда он приедет, даже если вы назначили встречу на определенное время и заплатили. Все будут, как истуканы, твердить вам 5 минут.

Though the doctors and much of the staff members are good, some of the nurses and minor staff has very disappointing attitude toward patients. Especially when they sometime take the upper hand on medical decisions and doesn't allow patients proper care. The best example was: just after getting a scan done we left the room to bring the reports to take the opinion from the same doctor whether to admit or not. The person at the door strictly rejected us from reaching the doctor WITHOUT EVEN ASKING THE DOCTOR that we were waiting. And hilarious thing was that person directed us to another doctor which we dint want to consult. Who are these staff members who can take decisions like this? All the good u do is gonna crash if one person like this is overacting..

Needed rabies vaccine but they didn't have it lol. Docter was nice and helpful tho

Authorized hospital scam in Sri Lanka !!!!!!!!. Beware of these beggars. Tried to scam me on my wife's illness claiming it as appendicitis without proper proofs and should be operated immediately, and when we asked for the cost for the operation they gave us a totally unfair higher price. There after we moved her to a semi government hospital and illness was just an urine infection. They tried to scam me on my insurance. There were some doubts on and falseness in the reports as well. Please beware before you mess with your health with these (un)professional money minded beggar consultants and beggar surgeons at Hemas.

Great facility. Staff are attentive. Cashiers and staff should do more to reduce crowd at their counters during Corona. People are breaking safety rules. Electronic system for channelling is good. Doctors are always late which is a concern

I have two occasions with very bad experience with this hospital. Even if this is the nearest private hospital to my home I won't go there again if it's absolutely necessary. Mainly because of negligent nurses and support staff.

A hospital with facilities. Unfortunately doctors are always late and patients are kept waiting for more than an hour for scheduled appointments, wasting time. Prefer other hospitals for doctors appointments given the lack of consideration for patients time and investment.

Complete with sophisticated technology and internationally accredited facilities, Hemas Hospital Thalawathugoda provides you and your family with comprehensive and diligent preventive and curative care. They maintain international standards at all levels of their services. As such, they received accreditation from the Australian Council on Healthcare Standards (ACHSI). Their wide range of services includes medical tourism services and organ transplant surgery as well as medical care for a wide range of specialities. Their 60 – bed hospital complex was built based on the highest international standards to provide you with comfort, safety and peace of mind.

When purchasing vaccines from Hemas pharmacy even though a prescription is already available, they insist on paying for the OPD doctor and getting the prescription written by him. This is unethical.

Very pleasant experience. Staff and all were very professional in handling from the start. Excellent management. 👍

(Translated by Google) This is the worst private hospital in Sri Lanka. Nobody go to at least one channel for this. I went with my wife to Dr. Hemantha's Channeling Clinic. The dispensary also has at least one fan. They do not have one. I think this is the poorest hospital in Sri Lanka. (Original) ලංකාවේ තියෙන මහ ජරාම ප්‍රයිවට් හොස්පිට්ල් එක තමයි මේ.කිසිම කෙනෙක් යන්න එපා මේකට අඩුම තරමේ චැනලින් එකකටවත්.මාත් ගියේ වයිෆ් එක්කන් ඩොක්ටර් හේමන්තගෙ චැනලින් ක්ලිනික් එකට.පලවෙනි තට්ටුවේ ඒසි එකක්වත් නෑ පට්ටම රස්නෙයි.ඒ මදිවට සෙනග හිතන්නකො කොහොමද ඉන්නෙ කියලා.පොඩි පොඩි හන්දිවල තියෙන ඩිස්පෙන්සරියෙත් අඩුම තරමෙ ෆෑන් එකක් හරි තියෙනවා මුන්ට ඒකත් නෑ.මම හිතන විදිහට ලංකාවේ තියෙන හිගනම හොස්පිට්ල් එක මේක.ෆෑන් එකක්වත් දාගන්න බැරිනම් ඕක වහපන් ඒක හොදයි.

Waiting for a PCR report for complete 2 days. A critical patient would've been dead by now. Totally unacceptable. The only contact number is not answered by anyone. Not recommended.

Had a colonoscopy appointment and waited for about 6 hours. The justifications they offered were that the equipment was having technical difficulties and that the doctor had not arrived on time. Accepting an appointment before checking on the facilities is incredibly irresponsible. Their service was disappointing, and the staff was even worse.

poor service. They also do Pcr and Rapid test these days .but patients should have wait long queue to make payment in the outdoor area. there is a person at the payment counter who is very slow and he works as a government office. and they say that results would be given within 48hrs ..but they couldn't.

Excellent service from admission to discharge! Surgery done in very professional manner, great coordination, nurses were very attentive. Would definitely recommend the hospital!

Very good. It wasn't need any personal assistance from the cashier counter to the doctor. Because all the necessary notices and guidance are displayed through electronically. If you can provide a leaflet or email notice of the all facilities including Doctors and their charges, it will be more advantageous for not only patients visiting the hospital but also to the general public. - Tissa Wickramaratna.

Everything is good. The Staff, the food. The only negative thing that disappoints me is the PHARMACY. That needs to be more quick and fast moving. I was standing in the queue for more than 30mins. For such a successful hospital, I think it is a thing to consider about.

A great hospital. Hopefully I don’t have to explain why it’s so good cuz already most of us know why it’s good. 🥲 Must say there are some pretty great doctors there. Online channeling helps alot these days and Hemas has it 👌 Service of course was satisfactory. Not much stuff in the pharmacy though. The environment was good as well. 😁❤️ Hats off to the staff! ❤️🙏

I'd like to bring attention to the extended wait times at the pharmacy. While appreciating improvements in other processes, the delay in getting medicines remains a concern. Urgent action to enhance the speed of the pharmacy staff would significantly benefit the overall service.

It's really excellent service. Very high level of hospitality. It's really like staying at home. The right place to go for proper and orderly care. Thanks Soo Much HEMAS -Talawathugoda..❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️

Hemas Hospital provided excellent healthcare services with a professional and caring staff. The facility was well-maintained, and the medical team demonstrated expertise and compassion throughout my experience. Highly recommended and prices are affordable when comparing to other hospitals

I recently spent two days at this hospital, and I want to express my gratitude for the excellent care I received. The staff was not only professional but also incredibly kind and attentive. The facility was clean, and the service was exceptional. Thank you for making a challenging time more manageable with your outstanding care!

We stayed there for my husband's surgery (10-02-2024 to 11-02-2024), and the hospital was exceptional. The staff's service was outstanding. I have been to many private hospitals in Colombo, and I have to say that I actually realized how fast and helpful the staff was towards the patients in an exceptional way. Even as an example, if they were unable to provide more painkillers, they were well-trained and professional in how they conveyed it to the patient and the guardian in a understandable way without hurting our feelings. This part I have never seen in other places, which I really think is what all patients expect while receiving service from a hospital. Thank you very much.

I experienced efficient and friendly service and the timely arrival of specialist doctors was commendable. But not satisfied with your car park and pharmacy service. It is suggested that making the pharmacy service efficient is very important. Overall Thank you for your service.

Impressed with the quick mobile service which was set up within the day. The staff were on time, no transportation charges and received results online in a matter of hours. Highly recommend their services.

hemas hospital is good for helth

Good place for any paid medical assistance. Prices are fair to the date. Almost all sorts of medical facilities are available. Had my grandma checked up by an Orthopedic, also took a few X-rays. Customer service was above average. Cleanliness is 5 stars. 👌

Cleaned and good services..

Good treatment in Hemas hospital

Good service

Its a good place

They are so good at exploiting customers.

(Translated by Google) Attatama hodama tena. Mata godak dewal sirri hospital eken suhadawa laba dunna. Thanks (Original) Attatama hodama tena. Mata godak dewal asiri hospital eken suhadawa laba dunna. Thanks

Easy access. Reasonable parking space. Not bad

Good service

Careless place and they just want to do the testing and get money. If you want to get killed, this is the best place for it. Also if you want to kill your baby, you can put your baby here without any sikness. Pathetic

Don’t even answer the phone call when calling for a channeling ..However, phone charges will be deducted while ringing !!!

Surprising bill amount my wife admit the hospital due to stomach pain so half day they were charging us 57000 LKR so if some one getting charged like that they should have informed them this gonna be like this is worst expirence we had treatment in various places never happen before if some one who doesn't have that much money how they afford it even service is terrible from consultant to nurse so pathetic will never wist this brand any more

(Translated by Google) It's not very kind, but Still the best X-Ray Emergency 950 The price is also foreign, but cheap The equipment is not bad If you're injured while surfing like me nearby Come here unconditionally Doctor cost Medicine cost X-ray costs are separate (Original) 엄청 친절하진.않지만 그래도 가장 좋다 엑스레이 응급 950 가격도 외국인인데 저렴하고 장비도 나쁘지 않다 근처에서 나처럼 서핑하다 다쳤다면 무조건 여기로 오자 의사만난비용 약값비용 엑스레이비용 다 따로다

Lasi night i visit this hostal with one of my spain gest for imagency treatment. The house office and staff are very good treat to us. Thanks

One of a leading private hospital in Matara town. They have two different places operating as one hospital and offer wide range of medical services including ETU, surgical unit, maternity care, Laboratory, scanning, x ray, endoscopy and etc. They can improve on appearance and organising facilities in a way that is more convenient and pleasant to patients and visitors.

Careless removing stitches from nursing staff of Asiri Hospital,Galle Road for the highest rates in Matara...

best hospital in matara.experienced staff

(Translated by Google) Poor service Dr chandana mohotti [uyanwaththa, matara] (Original) Poor service DR chandana mohotti [uyanwaththa,matara]

I happened to visit this hospital this morning for a couple of tests to be done. Having made the payment for same at the counter I proceeded to the lab where I was met by a nurse named Ms. Lakmali who took the time to go through the prescription as well as the bill comparing item to item and found that the counter officer had made a mistake in over changing me a sum of Rs. 790/- by billing me the same test separately. She took the time to walk up to the counter officer and have him reverse the entry and issue a new invoice with a refund of the sum of Rs. 790/- given to me in cash. Now that is what I call customer service beyond ones duty. Therefore I feel that she should be rewarded and appreciated for her excellent service whereby bringing satisfaction to the customer. Thank you once again.RJ

Overall great experience.friendly efficient staff.nice clean environment for the patient's mental wellbeing..must say that they have to work on training the staff on how to act on an emergency situation regarding MENTAL HEALTH.my experience regarding that was so poor, that they should actually get a 3star review.bt im hoping their staff is more educated than they were before and hope they will treat a mental health patient with the care and consideration like they deserve (and stop the judging)

The staff members have a terrible attitude problem 🙄 Not friendly at all though we pay a hospital charge as well for everything, the staff at a government hospital is much more friendlier than them & anyway a smile doesn't cost You simply don't feel like asking for information from the staff members at Hemas Thalawathugoda

Always busy place

Not good at all. Customer service 0.

Excellent service

Beware. The security guards are not letting in those who wear N95 masks, (yes N95 masks) and force patients/visitors to buy their surgical masks. This is disgusting and dangerous.

Bad service, they dose not answering the phones..

Good service and new equipments.

Great facility...staff is very supportive and friendly. Not over crowded. Enough parking.

(Translated by Google) There is a great dirty service in this. The two ladies who were on duty 21/10 near the enterance spoke to the people who came as great dirty. We paid money and channeled the doctor not to see their greatness ... to teach people to listen to them ... there is no humanity .. (Original) මහා ජාරාම සේවාවක් තමා මේකේ තියෙන්නේ.enterance එක ලග 21/10 රාජකාරි කල ladies දෙන්නා එන මිනිස්සුන්ට කථා කලේ මහා ජරා විදිහට. අපි සල්ලි ගෙවලා docter chanell කලේ ඒ දෙන්නගේ ලොකුකම් බලන්න නෙවෙය්...ඒ දෙන්නට කියලා දෙන්න මිනිස්සුන්ට ඇහුම්කන් දෙන්න... කිසිම මනුස්සකමක් නෑ..

Easy access is to various specialists.

The staircase made my day

A unique place where quality and efficient service is available.

👍🏻👍🏻👍🏻👍🏻

Everyone are friendly.

The staff should be more aware about the operations..

Went to get a Dental Xray. Radiographer was in a hurry and very impatient. It was a painful process and needed up havig wounds! Dont recommend this place for Dental Xrays..

Terrible service. Did a PCR and was never notified of the results until I called multiple times over a few days. Their hotline is impossible to get through, to inquire about it as well. Would keep transferring you to the laboratory and they do not answer the phone or hang up on you. (Only managed to get through to them four days later.)

Very fast and quick.. Excellent service. Thanks Hemas...

The worst hospital ever went. Never recommend anyone to go there. Very poor ,improper guidance at reception making pts go here and there . Specially during such outbreak staff must be methodical & organized . As a doctor , really dissapointed .😩😩

Without any questions they replied No more beds available and all full, I saw FoH people are very rude and they don't care about patients, please anyone read this think twice to go hemasa thalawathu goda, very sorry to say dissatisfied, very disappointed

Extremely poor parking facilities. Patients are let to roam around the parking lot until parking slots are vacant. For a hospital of this size, parking spaces are less than 50 which is not sufficient to even come close to the level of service that you preach.

Trying to get their lab to email a report don't bother they have no idea how a computer works. Very poor communication by staff.

Have to wait about 6-8 hrs to get a CT scan Wasting everyone's time. Very unorganized processes. Pharmacy is also useless. Hours long queue. No proper communication for token numbers. You better put annual leave if you intended to come this place.

One of best hospital in Srilanka,

Such a gem of a hospital just outside Colombo! Outstanding In-Patient care with clean spacious rooms, ETU care and a good channeling service in which most reputed consultants are visited. Highly recommended for all emergency care and surgical requirements.

Good place, but excellent service in Radiology unit. Specially the fair lady who's doing coordinating I guess. Wooow hats off to her service.

Did not get my lab reports, and to resolve the issue, it took me more than 3 attempts to even reach them. Pathetic excuse of a private hospital. Sub-Government hospital level customer service at a premium price. Profit margins over customer satisfaction.

Had a nice experience today at Hemas - Thalawathugoda at my Channel Appointment. Everything was well organised and no waste of money at all due to the system where we can view the on going number. Truly satisfied 😌

Do not go to their pharmacy…. You have to stay in line in 3 queues to hear that medicine are not available. Takes 30 min to issue just few medication. Zero efficiency!!

One of the best hospitals in Sri Lanka. Should really appreciate the entire service provided by the staff. Attention care and the level of service is more than expected. Should specially mention the service and the attention given to me when I had my leg surgery. Thank you for the entire staff of thalawathugoda Hemas Hospital.

Worst place for parking. Even for emergency situation you have to have more than two people. One for solve the parking and other person to take care of the patient. Managment seems to be not care/concern on solving the parking problem.

Hemas Hospital Thalawatugoda is the place that I visit for my family medical checkups, consultations and treatment etc. Their emergency treatment unit is beyond excellence and I have experienced it many times. Courteous Service. Reasonable rates too

The rooms are not sanitized or cleaned after a patient leaves. Doctors, nurses, rooms, PCR testing method and pharmacy medicines issuing methods are absolutely worst here. Even government hospitals are better than this.

A couple of weeks ago, my father was warded at this hospital. He was admitted to the emergency unit. Within two hours, a doctor had seen him, a us scan was done, the consultant visited and a provisional diagnosis was made. During his stay at the hospital, he was attended to with very well. The nursing and hospital staff were very kind, friendly, supportive and always willing to help. The food was very good as well and well presented. Although my father had a terminal illness and since passed away, I want to place my gratitude to the hospital staff on record, as it made his stay in hospital and his last days comfortable. Thank you very much Hemas Thalawatugoda. Your kindness is very much appreciated.

It was an exemplary service that we received from the Hospital - the staff was very friendly and the doctor was quite on time as well. We were welcomed by a very friendly staff member at the entrance who checked our temperature, and within the walls of the Hospital we felt cared for and safe. Overall the staff and the service rendered a magnificent service, and we will definitely be back!

Both medical and administration staff are very supportive. We were welcomed by a very friendly staff member at the entrance who checked our temperature, and within the walls of the Hospital we felt cared for and safe. Overall the staff and the service rendered a magnificent service.

Extra-ordinary customer service.. Improved much than past experience. Best doctors available for each and every speciality. All prescribed drugs available in the pharmacy. that was much appreciated and plus point, otherwise have to go and try from outside. Another thing waiting time is very much lesser than previous occasion at the pharmacy area. Please consider about channel room screens. need proper information about doctor. What is ongoing numbers etc. This is the best hospital in the city now

Very comprehensive private hospital, equipped with modern technology . High quality surgical operation theaters. Spacious luxury rooms. Good quality ,professional medical and nursing care. Top class consultants available for consultations. Adequate parking facilities available . Strongly recommend for your health needs.

Nice and easy to reach and get our consultation done at night hours. Overwhelming crowd in evening hours. The skin clinic building is nicer in atmosphere , having a washroom there would be a good idea too.

They have started a home visit blood sample collection service and that is superb. Need to get an appointment via call. They will give a time and the team is punctual. Came to my home on time. Highly recommended for elders who have mobility difficulties. Also they did not charge me for travelling or any other extra fees. I paid the lab report fee only. Excellent service. However I will not recommend the inhouse patient services of the hospital. They have lot of hidden charges.

I had a 3 day stay here recently, I must say that the resident nurses and doctors and even the cleaning/food services personnel are very professional. I stayed on level 01 - the sisters and nurses are trained and very attentive, kind. Food is also OK. As usual, billing department can be a little faster but as my 1st experience at a Hemas hospital, I am quite happy about the way they took care of me.

This hospital isn’t all that great. The hospital itself is physically big, but the parking facilities they offer are so very small. I’ve seen many supermarkets around here, who offer bigger parking. I’ve had many experiences here which are far from satisfactory. I shall post a picture which would serve as yet another indication of their lack of attention to detail… They could not even bother to restart this glitching computer !

Eveeything seems OK. I gave 3 stars because of there was a huge queue for all payments and registrations in the morning but only 2 counters were available. Time 7:11am.

Stayed at Hemas hospital Thalawathugoda Araliya ward for 3 nights and felt at home. Staff was very friendly and professional. Very attentive. Starting from the cleaning staff to all the nurses, House officers and doctors, everyone was very nice and did their job perfectly. The rooms are spacious and clean. Foot was excellent. The portions were quite good. Overall it was a very pleasant stay.I never felt I was at a hospital. Thank you very much Hemas hospital and the staff.

Best for consultation, very good tracking App also their.👍

Waited for about 1 hour to get the medicine from the pharmacy. Lady who were there told me that she has loads of work & be seated for a while and went to back. Took about 30 min to come. Totally inefficient pharmacy staff.

The staff was excellent, polite and really make me feel at home, the surgery went well and after care also is very good. Will come back in 2024 for my other surgery. Thanks Hemas for taking great care of me.

Heartful thank goes to the doctor & nurses at ETU for their tremendous efforts taken in saving LIVES. The immediate attention given is priceless. At ETU the patient feels that now his/her life in safe hands.The service they provide speacilly to the chronically ill parents are truly amazing. Special thank goes to Dr.Jagath Mallawa, (truely a doctor indeed), for his excellent professionalism, expert knowledge & guidances given. The academic & non academic staff assigned to wards perform their duties to the fullest. A stay @ Hemas - Thalawathugoda will make your body & soul rejubilitate.

Hemas Thalawathugoda is an exceptional healthcare facility! From the moment I walked in, I was impressed by the excellent service and comfortable environment. The staff was incredibly friendly, making me feel at ease throughout my visit. The doctors were not only skilled but also very approachable and took the time to listen to my concerns. One aspect that stood out to me was the combination of reasonable prices with top-notch service quality. It's rare to find such a balance, and it made my experience even more satisfying. I would highly recommend Hemas Thalawathugoda to anyone in need of reliable and friendly healthcare services. This place truly delivers on its promises and leaves a lasting positive impression.

Reception is quick and cautious. Reports were ready on time. Doctor’s arrival was delayed a bit but not bad compared to some other experiences. Nursing staff is okay but could improve a lot to reach international standards. Overall it was a satisfactory service.

We get the treatment we need very quickly and have a very compassionate and helpful staff. Highly recommend. And thank you for your grate support.

Worst experience in my life, staff is overall is good, good attitude, but don’t believe anything on their website, package is all is a scam, end of the bill nowhere around it, and they even won’t say before they add all the extra investigation and monitoring. No gift pack or any HNB bank account as mentioned on their website for packages benefit, it’s a never ending scam. Never going back to that place for admission.

The staff at Hemas went above and beyond creating a very warm and friendly atmosphere. It was very hygienic and clean and the medical team was definitely top notch! I am very grateful for the positive care I received.

Room 117 - The room service was highly satisfactory. All the staff from top to bottom was really supportive and friendly. Meals and tea were also good and on time. Ward doctors and nurses were so kind and caring. Especially the nursing care should be highly appreciated. Thanks Dr. Asanka Ratnayake for your kind caring and the guidance. Thanks all for the kind support given during the hard time.