This is the worst Intercontinental hotel I have ever stayed in. I accidentally made a reservation through an online service so they did not honor any of my privileges as an elite platinum member. Then I had to check out early and asked if I could grab a muffin from the breakfast buffet and the buffet manager said no, I could only have something from the buffet if I stayed, even though I had paid for it. The rudest treatment I have had at an intercontinental overall. I am going to see if my company will switch to another hotel for travel to San Pedro Sula.

Stayed here for 3 nights in February 2023. This hotel has the chance to be nice, but unfortunately, it is not very well operated. We had a group of over 10 people and some people waited 4 hours to be able to check into a room. In addition, the pool was under construction so it was completely unusable - and the hotel offered nothing in the way of compensation. The hotel did not list anything about this on their website. The fitness center is quite cramped and if more than 4 people are using it, it is uncomfortable. The temperature was also quite high and I am not sure the air conditioning worked. In the list of positives, the room was clean, modern, and comfortable. The breakfast buffet was pretty tasty. Although, you will need to examine your bill at checkout very closely because multiple people in our group paid for their meals at the time of service but were billed again at checkout. This was my first time at this hotel and I will not be staying here again. There is a Hyatt and/or Hilton both within walking distance that I will use instead for future stays.

Watching the hotel staff ensure the functioning of the Intercontinental San Pedro Sula’s rooms, spa, gym and three restaurants/bar, is exhausting. A lot of work goes into maintaining the various functions of this aging and comparatively large property. With that said, the friendliness and professionalism of the hotel staff were the highlight of my two-week stay here. Unfortunately, the same staff accolades cannot be given to the management/ownership of this property. Aloof and not customer service oriented, the management at this hotel (and owner) clearly fall short. For one, the decision to allow construction in and around the restaurant area during dinner time was a poor one. If the hotel had a theme song, it would surely be the sound of seemingly endless construction (this hotel does, indeed, feel like it is constantly being renovated). Each of my dinners (and lunches) were impacted by the noisy construction taking place at the most inopportune times possible. Additionally, I would encourage management to reconsider its strategy with the Executive/Club floor. I stayed on the Executive Floor, which, theoretically afforded certain benefits; many of which were inconsistently available - namely availability of the Club Lounge for breakfast and afternoon/evening snacks. The lounge was often not available for either - perhaps because of a lack of guests (?). In any case, this is an easy way to reduce the value of these room upgrades and I would strongly encourage anyone who chooses to stay here from opting for Executive level rooms. Rooms were standard and kept clean. The Intercontinental San Pedro Sula is probably one of the best options in town, but it could - and indeed should - be so much better.

Decent hotel, clean rooms and friendly staff however, they rip you off when it comes to Taxis. I called before inquiring if the hotel provides transportation from the airport to the hotel & viceversa. Front desk assured me that it was $22 + tax round trip. Come to realize it’s $54!!! Not even Uber charges this crazy amount for a 15 minute ride. R.I.P. off. My front desk made a couple of mistakes so did the driver over charging me. So let’s say I wasn’t or am a fan any longer of y’all. You’re cutting the hand that feeds you.

The hotel is just okay. Very friendly staff and decent food. But if you’re hanging around to have some drinks bring your own alcohol, they are so watered down and way overpriced. The gym is very small and in a corner. The worst part of the hotel is that they CHARGE for guest visits, even if they’re not staying over. Had my brother and his girlfriend stop by to visit while they were passing through and the charged me $20 USD per person! ($23 with tax) overall, not much to do here.

Very nice rooms. Great service. Location is next to mall, which is very convenient. Really enjoyed our stay. Would like to stay there again.

If you come to visit San Pedro Sula and get a chance to stay here, do it. In the middle of the city with all the amenities you need to have. Their buffet is really good, food is well served, fresh and service is outstanding!!

Very nice hotel. Stay here often. 8th floor is the club level with a business center and food/soda and water. Breakfast in the morning. Very basic gym. The elliptical is currently broken.

Great staff at a wonderful hotel, very nice breakfast. Nice gym, some equipment old and not working. Pool is clean and cool.

Great staff, room were very clean, and the breakfast was excellent, will definitely stay there again!!!

This is a beautiful resort, great beds and bathrooms all kept spic and span. The views on the side of the hotel which I stayed on were not the best because of the chuck-e-cheese next door. But the service was lovely. Walls were kind of thin, I would recommend earplugs.

This hotel has a nice appearance from the outside up to the lobby. Once in the hallways the windows are dirty… could be a nice view. The rooms are a little outdated and the air conditioner is very loud. I think the stay was “ok” since it is located close to everything in the city.

Absolutely fantastic! The staff's friendliness made our stay delightful, and the hotel's proximity to a shopping center was incredibly convenient. Comfy rooms, impeccable service—hands down, a 5-star gem! Highly recommended.