1/5 Heidi C. 1 year ago on Google
I
went
in
on
a
Monday
just
to
browse
and
ended
up
purchasing
a
$60
permanent
anklet.
All
the
young
girls
working
there
are
very
sweet
and
they
mentioned
that
if
my
anklet
ever
breaks,
I
can
just
bring
in
my
receipt
that
I
signed
to
receive
one
complimentary
"fix"
and
thereafter,
would
be
a
cost.
A
week
later,
my
anklet
breaks.
I
am
only
available
on
Mondays/Tuesdays
to
get
errands
done
and
I
leave
on
a
trip
shortly
after.
I
walk
in
on
that
Tuesday,
there
is
one
girl
inside
with
no
other
customers
in
the
store.
She
asked
if
I
wanted
it
fixed
that
day
and
I
said
yes,
I
need
it
fixed
before
my
trip.
She
said
she
needed
to
call
the
owner
to
check
if
she
can
do
it.
I
didn't
understand
what
that
meant
since
they
are
known
for
their
permanent
jewelry.
Come
to
find
out,
they
are
only
allowed
to
do
permanent
jewelry
on
weekends.
I
had
no
clue
about
this
since
I
originally
had
mine
done
on
a
Monday.
Once
she
spoke
to
the
owner,
she
said
that
she
cannot
do
the
service
since
she's
the
only
one
in
the
store.
I
was
very
upset
since
no
information
was
given
to
me
regarding
the
days
of
the
week
+
number
of
people
working,
especially
since
I
was
the
only
customer
in
the
store
and
it
was
not
busy.
A
store
manager
called
shortly
after
the
person
working
had
spoken
with
the
owner.
Though
she
was
nice,
she
said
that
they
couldn't
get
a
hold
of
the
owner
since
she
was
very
busy.
I
knew
this
was
not
the
truth
since
the
person
working
at
the
time
had
already
spoken
to
her
about
this.
I
was
there
for
45
minutes
begging
to
speak
to
the
owner
so
I
could
let
her
know
my
situation
regarding
my
trip
and
about
how
I
wasn't
aware
of
this
store
policy
since
it
wasn't
stated
anywhere
on
my
receipt
or
verbally
even
given
(also
the
receipt
was
stamped
as
originally
done
on
a
Monday).
I
also
suggested
that
if
they
couldn't
accommodate
me
that
day
during
business
hours,
then
I
would
like
my
jewelry
refunded
since
I
wouldn't
be
able
to
wear
it.
Long
story
short,
I
was
never
able
to
speak
with
the
owner,
they
said
I
could
only
email
her
and
wait
for
a
response.
I
wasn't
accommodated
that
day
even
though
it
was
their
mistake
and
they
refused
to
refund
my
$60
+
tax
back.
I
do
understand
it
states,
"no
refunds"
on
the
jewelry
receipt,
but
given
the
situation,
they
should
have
accommodated
one
way
or
another
since
it
was
a
mistake
on
the
business
side.
