My husband and I went to Kay in Ala Moana the first time to buy his ring. We had a nice sales representative, Asian woman talking to us. Today we went back there and for starts the store supposed to be open at 11am was closed. It was 11:30am and the sale representative told us to coming back in 25 min because they were cleaning . We went back after 30 min and the store still closed . ???? The sale representative was very nice till we told her we were there for a service. We needed to resize our rings. She was rude and with no patience to take our services. When my husband told her we need my rings to be solder she kind try to persuade us to not to do it because she would have to open another service. As a sale representative, I guess, she should offer it before open a service, but she was trying to get rid of us. Unfortunately we didn’t get her name.

Customer service only applies if you're buying something but if you have a problem with a purchase they are very reluctant to help you. Selection is rather limited though you could special order for a $$$$. Disappointing 😕

We came undecided on what to get for our special occasion but, Gus was awsome very patient, friendly, gave us a lot of options, offer and showed us great deals, and explained to us how we can save. Highly recommend Ala Moana branch. If you're looking for something special with any occasion come and look for this guy. We will definetly come back and see him again! 5 stars all day long.

Had a great experience! Ring showed up earlier than expected, workers and managers were friendly and provided great service! Not sure why such low rating for this location. Definitely recommend giving your business to these guys!

Great customer service, came in with a few friends just to look around and ended up buying a couple things with the great service provided by Justin. Would definitely recommend the place and would definitely recommend Justin to help you out as well.

Sarah was amazing! She helped me and my fiancé look at a verity of rings and really helped us personalize our jewelry. We will definitely be back for future purchases.

Justin and Sarah were truly amazing. They new exactly what they were doing and offered us all of there attention when making decisions on what to purchase. They made us feel at home and very comfortable and we’re knowledgeable about the products they talked about. When I return I hope to deal with Justin and Sarah again.

Justin was so warm and patient. Got my partner an engagement ring and he was attentive by asking questions about my partner and provided me different choices in different price ranges. So helpful and kind. Thank you so much for helping me buy this special engagement ring for a big moment in our lives

Gus helped me find the perfect chain for my birthday. He was very professional and provided the best service and experience. Thank you!!!

I can finally post this review after proposing. Sarah and Justin were fantastic. They definitely went above and beyond on what they did, especially Sarah. She helped me make sure the ring I was looking for is what I got in a custom design. Made sure everything went smoothly as my deadline was a little under 2 months. She was also just as excited, if not more than me when it finally came in which shows how much she cares for her customers. Thank you again!

Justin was amazing! He was so helpful and made my experience shopping for a wedding band so comfortable. He even cleaned my engagement ring from a different place for free!

Justin was absolutely amazing! My fiancé and I couldn’t have asked for anyone more detail oriented and focused on making this experience as enjoyable as possible. 10/10!!

AMAZING experience. I visited store a few days ago not knowing which engagement ring to choose for my fiance. Was greated well by very customer friendly & knowledgeable personel, with great smile and warm personality. I've returned after few days and purchased the right engagement ring. Will deffinitely use their service again and will always recommend anyone interested in making their special one happy... 😊

My fiancé took me into Kay Jewelers to pick out my engagement ring November 30, 2019 he picked out an amazing ring. I went in recently to pick up the wedding and anniversary band and completed my set. I love everything about shopping with Kay’s not just the Diamonds the people who work there are amazing.

Kay Jewelers Ala Moana is the place to go for any occasion! Great customer service! Everyone there is really nice! Definitely will be back!

Here on Oahu,Hawaii roommate purchased a special gift of Dia.Stud Earrings for me at the Honolulu Ala Moana Ctr. KAY JEWELERS.We were very happy with the purchase of x2 loose diamonds that, the Dia.Sales Rep,s"Cherie & Justin" had helped with us selecting. Their attention to detail and their friendly attitude, made our experience shopping there worry free and felt like we were part of a family....Even the Master Jeweler "Ara"who mounted the diamonds 💎 in-store that same day he was so very friendly and warm hearted he listened to all I had to say about the diamonds being mounted and he did an excellent 👍job to make me happy with the finished piece....We want to say "Thank You" to all the Kay Jewelers family, their at Ala Moana Ctr.,the Company should be Proud with you all...... * To see additional comments with Kay Jewelers sales Rep."Cherie"check, out my FB post on: May27,2023 by.............. Ruby Garcia 🌺 🌴Aloha👋

Aloha, I’m a regular customer with Justin at kays jewelers and let me tell you the customer service I’ve experienced with Justin was beyond a 10- if they had an option to give Justin 100 star rating I would. These are the photos of my jewelry isn’t it cute Justin made this backdrop for my jewels to showcase. I want to say if you want an associate educated in the diamond industry ask for Justin. THank you Justin Take Care.

Justin was super helpful helping my lady and I pick rings for our wedding! Some of the best customer service I’ve ever had.

Kay Jewelers at Ala Moana is our go-to jewelry store. From my engagement ring to birthday and Christmas gifts, Kay has always been there for us with a great selection of quality merchandise at any price point. On my most recent trip, I came in for my biannual inspections. I was offered cleaning on my necklace as I waited as well, an item not purchased with their store. During that cleaning, it was brought to my attention that the chain was in urgent meet of repair, hanging on my just one link. I was so grateful that the Kay staff had caught this , as the item is extremely sentimental to me. Even better, they had a repair sale going on starting the next day! Kay is always there for us, no matter the item or the need. Special thanks to Shel, Gus, Justin, and Cherrie for their help over the years, and for years to come. We appreciate you!

Justin was great, he took care of us fast and with god customer service

Nice selections...but hard core press to look, try on items....trying to hard to up sell merchandise... Decided to order online and pick up in store

The WORST customer service ever. I bought a Neil Lane and an anniversary band at the Pearlrdige Location yesterday. Bare in mind the Pearlridge Location went over and beyond to help me yesterday. Last night one of my diamonds fell out of my Anniversary Band so I went to the Ala Moana Location to exchange it since they had one in stock. They would NOT exchange my ring even though I had the paperwork in hand. They acted like it was my fault. I was not greeted to the effect of "Welcome to Kay, how may I help you" which is service you would get at any other Kay. Then they said, if they exchanged it I would lose $100 in Love Rewards. How do I lose rewards for exchanging a ring that diamonds have fallen out. I asked to speak with the manager and she stated she walked out. So I walked out and low and behold the Manager was shopping at the next store. This was 3:45pm in the afternoon. I went back and asked if she was on break and they said NO. This is the second time I have been to this store where they were bluntly rude, unprofessional and could care less about helping customers. On top of that talk about unprofessional wear. If I could give a 0 that's what they would get. I have spent over $15,000 in Kay and will no longer support this chain. Regional Manager, based on the other comments it's time to replace this staff and start over. Donna at Pearlridge is the perfect person to bring into a Manager position here. When I called to talk with the Pearlridge Location they were so apologetic and horrified about my experience at Ala Mona and tried to do everything in their power to assist me.

I am completely appalled by the terrible customer service I have received and the complete incompetency of this location. In mid October I sent my wedding rings in to get repaired, and three weeks later I'm notified that they are LOST. The supervisor tried to offer me a SMALLER diamond to replace it initially. When my husband and I questioned that, only then did she offer something comparable. I was assured I would have my ring one week later. I still hadn't received even a phone call with the status so I called them. The woman that answered the phone was very polite, but she told me the date had been pushed back. We PAID for the insurance plan, and so far all it has gotten me is a LOST ring, terrible customer service and no ring for one month. AWFUL.

Taryn Souza is an angel that helped me find a ring that wasn’t for sale anywhere except for in New York. I lost my ring in the ocean and she took care of finding the exact replacement and had it shipped to my house in California. This store needs people like her. I will forever be in her debt.

Ordered a ring and put down a 20% deposit on it. Kay called me three weeks later and told me that the exact ring I ordered was no longer available, but they could sell me an identical ring (same metal, size, width, fit) for $160 more than the one I originally ordered. Haha, nope. On top of that, they made me come to the store in person to get my deposit back.

My husband and I usually attend the Kapolei location but we were out shopping in the Ala Moana area and decided to get our jewelry cleaned. Long story short, the manager along with the sales representative comes back to tell us the diamond fell out and not only that but it’s my responsibility to pay for it to be fixed. They claimed the diamond was loose and was not their fault... But for the record my husband is active duty military he takes this earring in and out everyday as he cannot wear them to work. So if the diamond was loose it would have been fell out. I’m not saying the sale representative broke it but it was definitely not our fault either as it was in her possession. The manager should have volunteered to fix the earring on the company expense... Instead she walked off after my husband started to fuss and cuss. I will NEVER visit this store location again. Funny thing is.. I return to the Kapolei store and the manager apologized and volunteered to fix it on the house. However I purchased a warranty that same just in case there is anymore mishaps that will cost me money. So basically I still end up paying for the repair..

Sharla Alejandro is the best as a representative of Kay Jewelers as well as a person in general.. She made feel comfortable and welcomed ... She made the shopping experience in Kay enjoyable mahalo and huge hugs to ya Sharla Alejandro you are the best....

Very nice and quiet. I guess not a lot of people are looking for jewelry when there's a life threatening virus out there.

Great customer service. Good prices.