I don't know what the goal of this agency is. Like the last reviewer, I experienced the same lack of interest in me as a traveler. There is an abundance of travel itineraries displayed, but you better ask the right questions or the assistance goes downhill pretty quickly. Disappointing. I left.

Wanted to buy JR Rail passes but the lady there wanted to know my whole itinerary. Ahhh, if I wanted a 14 day pass, just sell it to me. You don't need to know what hotel, airline or cities I plan to visit. Just know that I'll be in Japan for 14 days and I want a rail pass for those days. Needless to say, I'll buy them online where it's $3 cheaper and delivered via FedEx for FREE.

I was very disappointed with their personnel today. I asked if certain services were available...and apparently spoke with someone who did not want my business. I was repeatedly advised of what they DON'T do ("maybe someone else does"). I wanted to know what THEY COULD do for me....NOT what another agency possibly could. Very put off...and disappointed.

No Wi-Fi connection and worst customer service!

I felt very at ease as I was treated with kindness and politeness.

WE LOVED OUR TRIP WITH JTB. . THEY PUT US IN NICE HOTELS AND DID NOT TAKE ALL OF OUR MONEY FOR OVER PRICED NAME BRAND PLACES THAT GAVE US NOTHING BY A HOLE IN OUR WALLET. STAFF WAS NICE. THEY KNOW JAPAN. VERY IMPORTANT TO ME A HAOLE FROM HAWAII THAT DOES NOT SPEAK JAPANESE. JIM

Terrible, horrible experience. This was our first time booking a trip to Japan and we just wanted a little experienced help. Instead it took us several months to book the entire thing, and we were asked multiple times which tours we wanted to take when that wasn't a big concern for us. Other than that, we really weren't counseled on the types of places we were staying, simply given a list of hotels in our desired locations. Since this is a huge company, we decided to just trust their judgment without researching ourselves. Big mistake! Some of the hotels were completely sketchy, to the point where the last five days of our trip were booked in Kabukicho, Japan's red-light district! Aside from flights we were given no help nor advice on transportation, which stressed us out big time and made planning that much harder for us. As a side note, while we were in the office a man walked in who said he drove from the other side of the island to apply for a JR Pass. Before they gave him the form, they tried to turn him away by saying he could do it online! The guy came ALL the way down to the office to order a JR Pass, and you can't just give him the form?! TL;DR, it's a terrible place to go for a custom trip. Go only if you want a completely predetermined tour package and don't care about customer service, 'cause this company takes no interest in your personal travel needs.

A modest office space located outside rhe Shirokiya food court where you book any dream vacay in the world, specializing in Japan. The staff is friendly, courteous and patient when it came to booking the perfect holiday.

Had a great trip to Japan! Monica helped us to set up short tours, buy train passes, helped us with problem while we were in Japan, and gave us good advice!

All the staff are kind. I'm very grateful 😉

Kuroshima from the call center He was very nice and helpful. Since it was a company trip, many of our employees were unfamiliar with overseas travel, but we are grateful to the Oriori staff for their kind support. I want to use it again. thank you very much. *We made good use of the morning and evening meals at the hotel's exclusive lounge (which came free of charge) arranged by Oriori.

The woman at the counter today was not customer friendly.

The staff is is so knowledgeable and helpful. I feel at ease leaving the country knowing jtb has my back

Great friendly staff for your japan travel needs. You can buy and pick up in person Japan Rail Pass / voucher here. Same day. Quick and easy. 237.00 for seven.day pass.

They are so helpful here. We got out JR rail pass here for Japan and it was quick and easy.

When I asked if there was a place where I could smoke, a female staff member said, ``No, it's a shopping mall,'' in a cold and derisive manner, which surprised me and made me uncomfortable. I thought the staff was really rude, even though they were asking because they didn't know.