😆 waited 15 minutes from ordering on my phone. Had to leave because I was running late to work. Told them to cancel the drink as I left. Still charged.

I don’t know if this is the same Google location for the new Starbucks in the Central Pacific Bank building, but I wandered around to my pleasant surprise the new location (from being next to subway) What a nice new spot! I had Lucy help me and she rocked! So cool and helpful. She was a ray of sunshine and I’m glad I was able to find this new location in this nice new building. I work next door at Bishop square so I’ll definitely be back! :)

This Starbucks location is inside the Central Pacific Plaza (Central Pacific Bank), 1st floor. There is an Aloha Beer Downtown also on the first floor. There is an outside seating area just for the patrons of the businesses within the Central Pacific Plaza. There is on site security, which I would assume enforces the outside seating. The Starbucks is a Pick Up location and has seating inside but is slightly different from other Starbucks cafes. I believe they would prefer that you mobile order but they will take your order at the counter. The building has restrooms but I believe you have to be a tenant/customer to access since there is a key pad for a code to access. I placed my order and asked if there were restrooms I could use, the employee gave me a small piece of paper with the code. Service was rather quick but I only had a drink order.

Well this is inconvenient. You can't order unless you get their app! There's a Honolulu Coffee Co across the street at 1001 Bishop. It's cleaner, cheaper, quieter, and has better coffee. No app required.

The baristas are always friendly and do their best to provide the best service possible! They're very knowledgeable about their products so don't hesitate to ask for recommendations.

No restrooms in this place!!!! That kill the atmosphere.

The worst cup of coffee I've ever had at a Starbucks. Lukewarm water with a nasty taste.

Let's start with the positive. Staff are friendly, and will go out of their way to remember your names. Which is more than most of the local coffee shops will do. The people who work here are some of the nicest people on this island. It's also very exceedingly convenient. Negative: It's starting to feel like there's some religion I'm not familiar with, in which not providing electric outlets to customers is a sacrament. It's so common in this city that I'm not even going to take points off.

I came here at 245pm today September 13th, 2023 and Travis was extremely rude. I asked him if we are able to order at the register considering it says "pick up" literally everywhere. He replied, "Yeah. Kinda like the last 2 people in front of you did," in a very condescending way. I replied, "I didn't know because it says pick up everywhere." And he started laughing. I found that extremely disrespectful and I hope he gets held accountable for being rude. He should definitely take a class on customer service skills.

Have been coming year since they opened and I honestly have to give some props to the fantastic people who work here Lucy and kaimilani always go out of their way to make it hospitable and pleasing to order a coffee . Certainly my fav Starbucks to get a refreshment , There many others which I wish I knew their names like the girl that always bring me the coffee to my table cuz she sees my nose buried deep in my work or my phone , all around very pleasing Mahalo to Y’all !

Not noticeable as the ones on Bishop, but still busy during office hours. No restroom or power outlets... Nice chilly AC for a breather from high heat outside...

Let me tell you the customer service is on point ❤️✨

The Starbucks Pickup idea is a really great feature and I see it being the future. It has it's own flaws, but it works for the majority so it's still good.

So friendy all the STARBUCKS employee and very fast. Every where in hawaii is awesome

This store has the best customer service of any of the downtown stores. The employees seem happy to be there and doing business. They are helpful and friendly. I have never had a drink made incorrectly. I often walk past other starbucks to go to this store.

Awesome food!

Always so friendly 👍 I think , you should have Hawaiian music playing on the overhead, Aloha

Great crew... nice way to start your day!

i am glad they were able to give me the complimentary blueberry scones because it was double 🌟day yesterday and they were out of the item

Libby, the person who took my order, was attentive, sharp, quick, kind, and made a great personal connection. She is a great person to see when you’re still waking up. The other staff was quick and professional.