1/5 Emma Marie L. 1 year ago on Google
Absolutely
worse
place
to
stay!
Made
a
3rd
party
booking
through
travulro.
The
payment
was
already
taken
out.
With
my
5
years
plus
experience
working
with,
under
hotels
that
operate
through
choice
privileges
I
know
exactly
how
the
system
works.
When
anybody
books
through
3rd
party
unless
you
are
paying
the
3rd
party
and
3rd
party
puts
a
virtual
card
to
pay
the
hotel.
The
lady
claimed
the
card
was
declining.
Called
3rd
party
4
different
times
back
and
forth
on
the
phone
and
I
knew
something
was
fishy
cause
the
travurlo
people
kept
saying
it
should
process.
Pregnant
and
done
standing
outside
for
almost
2
hrs.
I
was
fed
up
and
went
in
there
and
told
her
I
know
how
the
system
works
run
the
card
again.
She
lead
me
behind
the
counter
to
show
me
on
the
computer
how
it
was
declining.
Which
do
to
her
surprise
expressions,
when
I
asserted
myself
to
practically
check
myself
and
boyfriend
in
since
she
obviously
had
no
idea
what
she
was
doing
long
behold
the
payment
processed
through.
I
even
told
her
and
showed
her,
for
the
second
night
how
to
properly
charge
the
card
and
she
said
that
was
enough
“
okay
don’t
touch
the
computer
no
more
was
approved
but
I
only
do
one
night
will
need
20$
cash
deposit
“
which
I
said
“okay”
go
to
the
atm
grab
the
deposit
my
boyfriend
goes
in
and
she
says
she
canceled
the
whole
reservation.
The
3rd
party
we
booked
through
was
expectional
refunding
us
fully
and
apologizing
which
the
apolgy
should
come
from
the
hotel
staff
for
poor
training.
Needless
to
say
should
no
outsider
be
showing
anybody
how
to
properly
do
their
job.
Do
NOT
stay
here
unless
you
have
cash
at
hand
cause
unfortunately
they
play
stupid
when
it
comes
to
3rd
parties
knowing
good
and
well
how
the
system
works
for
choice
is
the
easiest
system
to
work
under
in
the
hotel
Industry.
Worst
part
is
I’ve
stayed
there
myself
before
through
3rd
party
and
never
had
an
issue.
This
time
was
utterly
exhausting
and
just
plain
negative.
The
lady
even
refused
to
speak
to
the
3rd
party
when
my
boyfriend
had
them
on
speaker
while
they
were
requesting
to
speak
to
the
lady
at
the
counter!
Absolutely
ridiculous!