Fantastic leisure pool and would definitely be revisiting. However The scum line around the edge of the pool is not very pleasant to see, neither are the rusting handrails or the plasters and bits of detritus floating around in the pool it's definitely unpleasant, and I can't understand for the life of me why you can't use the main pool if you're in the leisure pool, especially as the main pool was empty. Also, I'm getting a little bit fed up of these venues being run by kid's that don't really give a dam about customer service, It's like they don't actually want to be there. Also I never understand why they build these places and then charge so much for us to use them yet don't maintain them to any kind of good standard.

I have tried to take my kids swimming over the last two days. The first time we arrived we where told that the pool was closed due to the time and the second we where told that we should book due to being full. We where not told on our first visit that we now need to book and instead the lady behind the desk told us to come back the next day whilst the leisure pool was open and we would be let in. When we arrived the next day, the customer service rep (I use that term very loosely here) unprofessionally told us that he couldn't do anything and to book online and didn't offer us the chance to book then and there for tomorrow. Nowhere on their website does it say that you must book and that you can't enter without doing so. It is also not advertised inside or outside the building. To add insult to injury, the prices that are advertised online (including HDC's website) are currently almost £2 cheaper per ticket than what you will be asked to pay when you book through their website. All of this run-around could have been saved if we where told on our first visit to book, instead I now have two very upset children and have waisted our time and money getting to the centre twice.

Gym has recently been refurbished with new machinery.... not that I'd know what the old stuff looked like. Joined about 4 years ago, but the lure of the Health Suite was too strong. I have recently started using the Gym and I have to say, always clean and the staff are really helpful and friendly. Just wish someone would do the workout for me.

Don't waste your time trying to call them. I've just spent 30 minutes on the phone listening to the "all our staff are busy please hold" I was so intrigued how busy as I want to talk about memberships so went drove the 8 minutes down (still on the phone) and walked straight up to the desk. Where Henry (name on badge) and a second staff memeber were huddled around 1 desk. I pointed out I was still on the phone and questioned who did the calls go through to? To be told "Oh, if we are busy we just switch them off" Thanks Henry your dedication to your role is just the epitome of modern day customer service. I am sorry I inconvenienced you with questions about giving money to this business.

Excellently Run!! No problems at all whatsoever!! Book in advance to avoid disappointment. Staff are so friendly and informative. The general amenities and facilities available especially for families are second to none!!...

What a great place to take the grandkids. So much for the kids to do. Absolutely brilliant swimming pool. So beautiful and warm. They love the idea of being able to swim to the outside area. Good changing room facilities and you need a pound coin for the lockers.

Great gym and health suite let down by poor staff communication/attitude. On a regular basis the health suite will be randomly closed for one reason or another, this being despite checking the website for any closures etc so you end up having a wasted trip. Have emailed twice about this issue but over a month later no response. The message from the staff/management is "not bothered". On a side note why are lifeguards allowed to wear non poolside footwear in the pool areas? Pointless telling Joe Public to take shoes off or wear covers only for your own staff to chin it off! Have several family members signed up (gym, swimming lessons etc) but am seriously thinking about cancelling the lot.

I like the pool itself, but the booking system is atrocious which is a real turn off. The timetable for swimming is mysterious, so you can't swim when you want; and the website is labyrinthine, so finding out when it's open and how to book is needlessly complicated.