1/5 Melissa R. 10 months ago on Google
My
2
kiddos
needed
vaccines
so
I
came
to
Ortega
because
they
had
been
patients
here
when
they
were
younger.
My
husband
called
the
morning
of
for
cost
and
also
to
confirm
that
our
2
kids
needed
vaccines.
The
receptionist
confirmed
that
our
11
and
9
year
old
both
needed
vaccines.
When
we
arrived
me
and
my
kids
were
escorted
to
the
vaccine
area.
The
receptionist
for
the
vaccines
was
extremely
unprofessional.
Her
tone
was
very
unwelcoming
and
rude.
When
I
arrived,
I
told
her
Good
morning
and
no
response
from
her.
I
told
her
that
my
2
children
required
vaccines.
She
asked
if
there
were
patients
there.
I
replied
yes.
She
then
asked
if
they
were
patients
within
the
last
3
years.
I
told
her
no,
we
no
longer
lived
on
the
area
and
that
they
don't
really
get
sick
to
bring
them
to
the
doctor.
She
then
stated
very
rudely
that
they
were
now
considered
new
patients
and
that
I
had
to
pay
additional
costs
to
reopen
there
file.
I
was
shocked,
I've
never
been
to
a
doctors
office
that
charges
you
to
be
a
"new
patient"
even
though
you're
not.
Since
when
do
they
just
throw
files
away?
Before
I
can
even
respond
she
said
that's
new
policy
with
her
snappy
tone.
I
then
asked
to
see
the
new
policy.
She
said
she
didn't
have
it.
She
continued
to
talk
and
say
that
my
9
year
old
didn't
need
a
vaccine.
I
stated
to
her
that,
yes
he
can
get
a
vaccine
at
9
according
to
CDC
guidelines,
and
that
it
was
also
confirmed
by
the
receptionist
in
the
front.
She
then
started
talking
more
rudely
stating
that
that's
not
how
they
do
it
at
their
clinic.
I
could
see
that
this
conversation
wasn't
going
anywhere
and
I
asked
to
speak
to
the
Manager.
She
pointed
her
finger
towards
me
and
used
the
"get
out
of
here
hand
gesture
"
for
me
to
basically
go
get
her
myself,
and
slammed
her
window.
I
then
spoke
up
and
told
her
to
call
her,
herself.
I
dont
know
what
was
said
but
the
manager
arrived
5
mins
later
along
with
the
security
guard.
That
conversation
didn't
go
anywhere.
I
left
the
clinic
almost
in
tears
from
the
frustration
and
the
way
that
staff
treated
me.
The
security
guard
was
very
kind
and
let
me
vent
to
her.
Needless
to
say
I
will
not
be
coming
back.
I
found
a
clinic
in
Humble
that
ended
up
giving
my
kiddos
the
vaccines
for
free.
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