1/5 Nina S. 1 year ago on Google
When
I
arrived
at
the
location
after
being
forced
to
pay
$800
for
a
full
month
based
on
the
Expedia
app;
I
knew
that
I
wouldn’t
be
there
for
that
long
and
would
be
offered
a
refund
when
I
decided
to
leave.
The
lady
(
I
think
that
it
was
the
manager)
gave
me
no
disclosure
on
anything.
She
simply
gave
me
my
room
key
and
internet
instructions.
In
fact,
I
didn’t
even
get.
a
receipt.
I
was
then
charged
an
extra
$100
deposit.
I
was
offered
a
room
that
had
no
working
microwave
or
phone.
The
room
was
itchy
and
not
properly
cleaned.
I
barely
got
any
sleep
because
people
were
practically
screaming
all
night.
Luckily,
the
shift
changed
and
a
young
man
was
in
the
office
to
assist
me
the
next
day.
He
gladly
changed
my
room
and
I
was
much
happier
in
my
next
room.
I
stayed
until
my
sister
needed
me
to
help
take
care
of
her
(
she
had
been
hospitalized).
When
I
went
to
the
office,
the
manager
would
not
give
me
a
refund
or
even
show
me
my
receipt.
She
told
me
that
Expedia
was
responsible
for
me
not
being
able
to
get
a
refund.
After
a
while,
I
called
corporate
a
nd
found
out
that
she
could
have
given
me
my
refund
all
along.
After
all,
I
had
been
there
for
five
days
an
me
had
given
the
keys
once
I
left.
It
was
very
unethical
to
make
me
believe
that
Red
Roof
Inn
corporation
was
responsible
for
such
horrible
customer
service
practices.
Needless
to
say,
when
I
contacted,
them
she
was
only
willing
to
offer
me
a
fraction
of
my
refund.
I’m
still
bothered
that
she
was
able
to
charge
double
for
deposit
and
it
makes
me
wonder
who
else
is
getting
swindled
in
this
way.
It
was
a
horrible
experience!