Staff was very very rude! Manager was very arrogant. Room had a funky smell, found a pubic hair in my sheets. Towels were almost yellow, not white plenty of better hotels in the Houston area and the most important thing that I look for in a hotel is cleanliness. This hotel definitely lacked that.

I give this hotel a 1 review. It’s in a great location so it had everything going for it. And a wonderful steak house that you could walk to! But the first night I was there, the room was good until we got ready to take showers. The water pressure was barely running and the water was cold. So we had to move rooms. We got to the second room on the same floor. Got to the room. No hand towels No wash clothes. So I go down to the front desk, the lady goes we have none. I ask again and she goes back and gets 2. Also, the second room we were moved to, I slept on dirty sheets!!!! Later on that night, our air conditioner broken did not work. So we had no air for the rest of our stay. Swimming pool, closed. No, working ice machines. I DO NOT RECOMMEND staying at this Location AT ALL…. !!! This hotel needs, new management!!!!!

This place is by far the most disgusting hotel I’ve stayed at. If I could give negative stars, I’d do it. Both service and overall cleanliness. I had roaches in my room and spoke with the manager (Riaj) about it, he didn’t want to rectify the situation. Told me that the roaches were my fault and that I shouldn’t have left food out. Said he could only give a discounted refund. Was very argumentative and called the police on me. Also, one of the employees ( last name Gardner) accessed my private information through hotel records and tried to add me on social media at the time of incident. Completely disgusting and unprofessional. I’d rather have a presidential stay in hell than to stay here again. This place is a circus.

I've been coming here for about 2 years and I have never in countered such inconvenience as I have this time. You hang a don't disturb sign and they still knock on your door asking if the room is empty. Then they rush you to check out when they are ready to clean when check out is till 12. This place is trash now with this new management. Last time I stay here..hire Americans

WARNING WARNING WARNING Do not stay here. The most disgusting place ever! Bed was wet, blood stain on sheets and just smelled really bad. Don't let the outside fool you. Was told I was going to receive a refund for 2 nights but 3 days later the hotel is refusing. If your broke comfort inn just say that, you can keep the 200 bucks. Seems the business needs it more than me. GUESTS REST YOUR HEADS ELSE WHERE.

The room was dirty and the toilet was not cleaned before my arrival. I asked for another room, and they assigned a new room in this one the restroom mirror was dirty and I saw cockroaches. The advertisement includes HOT breakfast, when I asked for details about the breakfast the receptionist informed me that they ONLY offer a bag with a tangerine, a granola bar, and yogurt as breakfast. The pool is closed until further notice. The staff only said that "we are only employees, the owners are the ones that make the rules"

Our reservation was for a handicapped accessible king bed room on the 1st floor, however, upon arrival we found that they had 0 furnished rooms on the 1st floor AND they don't have ANY handicapped accessible king bed rooms...NONE! They put us in a handicapped accessible room with 2 standard beds that wobbled. The electric outlet that the coffee pot was plugged into had no power. Another electric outlet had no cover. There were no tissues or soap in the room.

I travel extensively. Picked this hotel based on location. Worst place I can remember staying. Started with calling front desk and receptionist didn’t know what street they were on. Room ok but absolutely unacceptable breakfast non offering. OJ machine didn’t work, no creamer for coffee, milk was out, spills all over the floor, empty yogurt cooler, no fruit, no syrup for waffles. Basically nothing. When asked for some items, the surly front desk clerk acted like he was put out and no attempt to clean the spills that you had to step around. If I was Choice hotels I would cancel this franchisee immediately. Comfort Suites used to be a pretty good place on par with Hampton Inn and Holiday Inn Express, this was more like a poorly run Motel 6. DO NOT STAY HERE

If you have any health concerns don’t come here , poor guy at front desk With the cool accent is forced to answer for this hotels faults. Roaches ,dirty bed ,dirty towels ,stains on wall and furniture ,and ashes on the night stand. I was given a key to another room for my discomfort and realized this hotel is just dirty all around Front desk staff is friendly however , this hotel is beyond unsanitary and uninhabitable.Ironically enough I just found a renovated spotlessly clean MOTEL and I usually don’t like those they have a reputation but Platinum Inn was extremely nice and renovated marble bathroom walls and quartz counters.

The person in the lobby on the morning needs courses of customer service. The toilet in the night don't have water. The breakfast are really bad, they don't check the expiration food.. NO RECOMENDED!!!!! ,,,NOT SAFETY FOR THE CARS.. MY TRUCK SOME OPENED... I CHANGE OF HOTEL THE NEXT DAY.. NOOOOO RECOMENDED...NO RECOMENDADO ... NO SEGURO...

Terrible hotel loud and noisy from construction & yet they complain to guests . Front desk blonde lady appeared mentally incompetent to remember and retain critical information . Manager extremely disrespectful and discriminatory. He intentionally caused an issue and refused to resolve it . I would go in more detail but then the more worst it gets . It 0 stars were possible I would.

They do not notify on website that they are not serving breakfast. Online says renovations are being done so the pool is closed only. Nothing about not offering breakfast. They are not even offering an accommodations for it. 0 stars if that was an option.

Night desk clerk acted completely annoyed that people were checking in, didn't know which rooms were made up, and complained that the guy in front of me interrupted her pee break. 🙄 The hotel itself was nice, clean and is being updated. Guess they're just having trouble finding good help like so many other businesses.

Convenient location and decent price. The lady that checked me in was nice. They do have a sign letting you know they're undergoing some remodeling, so if that will be an issue, skip this one. I stayed in the 4th floor and when I got off the elevator, i could still smell the paint, but it was dry, so it wasn't so strong. My room was a little small in size and height. 😅 I could touch the ceiling in the restroom. 🤷🏻‍♀️ Everything else looked clean and the A/C was working well, so I settled in, unpacked, and laid down. I reached over for the remote and when I tried to turn on the TV, it didn't work. 🤦🏻‍♀️ It would turn on and immediately off. Tried multiple times, but no luck, so I just fell asleep. I reported it the next morning and when I was back that evening, they had swapped it. I stayed 3 nights and there was no room service throughout my stay. You may have to request it, but I traveled alone. Therefore, there wasn't anything to clean and I had clean towels. The offer breakfast, but it's basically just cereal, waffles, coffee, bagels, and juice. Not much. I noticed my phone was labeled 422 and I stayed a room 423. I wonder if that matters when receiving calls. 🤔 Not a bad stay, but I just needed a shower and bed since I was gone from 8am-8pm.

Charles and Tirico at the front desk were very nice, respectful, and accommodating. Night Security (Muhammad Abdi sp?) was also pleasant and welcoming. They clean your room every day unless you request otherwise. One of the cleanest properties I’ve been to for a long time. Thanks ya’ll!

0 stars if I could. Hotel system had trouble taking deposit off my card but insisted it was my bank, called my bank & let the hotel staff hear the man say it was the hotels system & not my card. Eventually said they could charge my card as a real transaction & would refund when I checked out. Cool, I had to stay an extra few days & extended my stay (very bad idea). Had to pay another deposit but this time the manager said they can’t do it how they did last time. So now I’m out of the money that I booked with & still have to wait on my first deposit to be refunded. Horrible customer service. & the only option is to give them 250 in cash when it’s only $40 on a card. Seems very scammish. Will never return. Smh

The room is clean and comfortable. The a/c blows cold. Happy that there is a keurig in the room instead of a regular coffee maker. This was a last-minute stay, so I was disappointed that there was no shampoo in the shower and had to use bar soap to wash my hair.

BED BUGS!!!! 😠🤢🤮 We checked in at this hotel Thursday to stay until Sunday visiting houston, me ,husband and son. 30 minutes after the check in we discovered that the shower was not working and we were offered another room. in the morning my son woke up with body covered with bites marks , the maintenance group were called and discovered that his bed had bed bugs !!after lifting the bed board from the wall there was a bug crawling out ,disgusting !! Despite giving us our money back, the inconvenience of go searching to another hotel and rush son to be seen at pharmacies/ urgent care , mess with the whole trip visiting houston. 👎👎 ( I attached pics and videos but it’s not showing here idk why. )

This is honestly the worst hotel I've ever been to. The manager needs to be fired! Look at all of your reviews for this location and see how he's been disrespecting your guest. I had to make complaints to multiple supervisors with your hosting company Choice Hotels. The manager made me stand in the lobby at 11:45 pm to openly discuss my Service animal who is prescribed as an ESA by my therapist and psychologist (which goes against HPPA laws)! He then proceeded to look up the Texas Lodging laws in front of me while he accused me of sneaking my service animal into the hotel without fully knowing the laws. This was a mortifying experience. Raj is extremely disrespectful and unprofessional and needs to be addressed! This incident is a clear defamation/discrimination lawsuit that also goes against HPPA laws. My stay at "comfort" inn was the worst experience I've had at a hotel. Based on the reviews it also seems like Raj only has issues with Black women... You need to train your staff and managers to be more COMFORTING to your guests considering this is the SERVICE industry! Very disappointed! I will Never pay for another terrible experience like this again and will share with all how terrible this dirty location, staff, and manager are.

The staff were friendly and kind and the room was very nice but the bed... thunbs down. The mattress was a very hard spring mattress that gave back ache throughout the night and the next morning. If reservations are made, ask about the bed. Bye!👋

I booked 2 rooms for 2 nights. The rooms were clean and decent but the mattresses were not very comfortable. Also, not one working USB port in either room. I ended up having to buy a charging cube for each room. Also the hotel pool was literally filled to the top with sand so don't stay here if anyone wants to swim. On a positive note, the hotel is easy to find.

We have stayed here twice due to our apartment complex having no hot water and the second time when we moved and had a day without furnature because we donated our old stuff a day too early...lol. Ms. Walda is always working there and she is great. The rooms are nice and cozy. The beds are comfortable.

Great hotel located in a very convenient location. John was nice and very professional while getting checked in. Rooms are clean and freshly remodeled. Would highly recommend and plan on staying here again in the near future.

***Warning Scammers *** Do Not book this hotel. They will cheat you. if you book on line thru a third party they will tell the company you booked with and paidthat your reservation was honored and tell you that they didn't get a reservation. Management or theives DO NOT TRY TO STAY HERE

I tried to check in on 7/22/2022 and was told the internet was down leaving me no place to stay. The hotel staff then marked me as a no show are are dodging me about replacing my points. Very poor customer experience. Case number 10888185

Shower Did not work in the room also took over an hour before someone came to check on it. Paid for 5 nights stay. Checked in on Thursday night. Saturday morning 9am was awaken by renovation on the third floor. Service at Front Desk was horrible from check in. Stayed at this location multiple times. Now under New management and the service is not what it once was

Breakfast was a joke , cereal or bagel, laughable , I asked when breakfast was supposed to be served, their response was yes we have a limited selection. Which was at overstatement, obviously I went somewhere else to eat, well below comfort inn standards. : [

Lowkey lil spot worth the price!! Simple quick check in process, clean rooms, facilities are nice and clean as well. I stay here frequently and never have had any problems

Beware of this hotel my friend had a employee stay here.The manager called my friend and told her if she did not pay him 500.00 he would file a criminal compliant on her. The employee reported a broken tv at front desk that was broken when she arrived. However the manager still tried to extort money from my friend. If this report is filed it will be conter filed for a false repot and is also a crime. If i was comfort suites and om family partners i would not allow this manager to put me in a criminal action Between my business and my friends we spend about 6000 00 monthly on employee travel at this hotel chain but will find another hotel vhain to do business with.. This manager will rand has cost you alot ob business and to future coustomers be careful and not let the same thing happen to you so stay some where else

All staff very nice, rooms are clean & comfortable. Our king bed was perfect. Nice breakfast to go.