The receptionist/assistant (she did it all) could not have been sweeter! It was the most pleasant experience a stressed out mom with smalll children could hope for. It was the end of the day and she was still smiling, kind, and patient. The NP was 5 star as well.

Excellent experience at this location. Was diagnosed with a sinus infection and given antibiotics. Started feeling better after the first day of treatment. The staff working that day were very professional and took excellent care of me. I highly recommend this location and the staff if you need treatment.

Had a recent fall while skating and was experiencing knee pain. Stopped by this location based on reviews and proximity to my home. This location held up to its stellar reviews—doctor and staff didn’t disappoint! I made an appointment online and was seen shortly after I arrived. Dr. O (I forget how to spell his name) was very thorough and gentle as possible (apologizing throughout whenever he triggered a pain point) and had tremendous bedside manner. He offered up some recommendations for post-care and wrote up a topical prescription to aid with pain. In and out in less than 30 mins. I was starting to lose faith in the U.S. medical industry, however this visit was a very pleasant relief. Highly recommend this location!

How patient and professional and welcoming the staff were with my children! It's so refreshing to see a clinic have such a a welcoming environment too! Loved the water that was provided and the kindness the front desk showed. The RN was super helpful and informative and cleared any doubts or worries I had without making me feel dumb. 10/10 visit

Didn't recieve the service I was hoping for. The nurse was snarky with his responses to my skin concerns. I didn't feel like I was being heard. He kept saying there's nothing he could do and if he could he'd tell me to use neosporin. What type of game are we playing here? Its not the fact that he couldnt help-- its how he went about it and the unprofessionalism. Even though my issue wasn't the most severe-- it doesn't mean I deserve to get dismissed. This is how people often times get misdiagnosed and shoved off when there's really an underlying problem.

We had an excellent experience at our visit. Being from out of town it was scary having to find an urgent care center that we felt comfortable with. From the second we entered to the time we left we had excellent care. The lady at the front desk and the Nurse practitioner who treated my son were amazing. They were professional, caring and quick!

The facility did not have an x-ray machine. I was told to go to another location the following day but that I would be be billed again for co-pay. Yet, you did bill me twice for the original visit and then for the second visit for the x-rays on the following day. It should have been disclosed that there was not an x-ray machine before things started considering we thought the toe could be broken. The staff was nice and friendly but the process not all all. Your billing customer service rep that I talked to was not helpful at all. I will not be choosing Memorial Hermann - GoHealth again for my next urgent care visit.

Went in with a possible sinus infection. I had all the symptoms - fever, runny nose with a green discharge etc. The nurse practioner refused to give me any antibiotics and told me to go home and take over the counter sinus medicine. What a waste of time and money! Don't go to the West Gray facility