This hospital is terrible. First I hate the fact that you have to pay to park in the ER. My mother had a heart attack. When the ambulance arrived no one was in the area. Then they made her wait in the waiting area for a while. SHE HAD A HEART ATTACK. They told her she wasn’t allowed to have a blanket in the waiting area. Which is ridiculous. She arrived 8 something in the evening and didn’t get a room until the following morning. Her RN’s on the 3rd floor were extremely nice. But her doctor should be fired. Louise Hernandez. He really didn’t have any compassion. He told her she didn’t have a heart attack but her cardiologist told her she did and showed results. She complained about her head hurting fir a couple of days after her heart attack. He just brushed it off and said it was a margarine. He assumed she had caffeine withdrawals. Ridiculous!!!!!!!

I brought my little brother to the ER thinking it was the best idea but nope. First of all the waiting time was so long. Second of all the doctor just touched my little brother's leg and determined "sciatica". He sent him home without any pain relief. The doctor had my brother take a urine test that never happened. The nurse must of forgot it and he got charged for it!! The nurse released my brother and knowing that he could barely stand, she didn't even offer a wheelchair. I had to go to their desk area to ask another nurse to help us. Lastly! Oh man the receptionist in the beginning had told us that since my brother was starting his insurance in like 3 days that the insurance was going to take care of his bill. Well wrong! Please educate the people you hire because they are giving false information and hope for those that can't afford a bill so high. For them to also charge a urine test that wasn't even done like really! Just awful and will not recommend this hospital at all!

I dropped my mom off at about 3pm on a weekday afternoon after her pcp requested that she go to the ER she wasn’t called back until 12:30am after she complained to several staff. She is immuno compromised and was in pain which multiple nurses interjected her complaints with reasons why she should be grateful and even one by the name Elizabeth I think yelling to take her IV out so she can go home. She wasn’t given anything for pain and when she went back to see the doctor the doctor never examined her and told her she was fine and discharged her after giving her strong steroid shot which often requires monitoring and sometimes requires supplemental insulin shots. Which later determined by her pcp reviewing her blood work she was severely dehydrated and anemic requiring almost a blood transfusion. This hospital will eventually have blood on their hands if not already and it should be shut down for the inhumane treatment that people must endure. Also to add the restrooms were soiled and smelly and patients were all sitting in the waiting room 8hours+ with open IVs.

This is the worst hospital I’ve ever been to. I have currently waited in the emergency room for 13 hours and have yet to see a doctor. Spoke with Anna in intake she was useless. She denied me corporates number and she wouldn’t even tell me her last name. The doctors are walking around like there are no patients to be seen and when you ask for an estimated wait time she told me the a patient has been waiting 14 HOURS. There are people sick coughing everywhere and they refuse to even give them a blanket to keep warm. They call one patient per hour. I don’t know how the other Memorial Herman hospitals operate but this one should be closed immediately!

Went to the ER it was definitely chaotic for no reason. No one to greet you when you walk in, short staffed, and the worst part- they do not care. The doctor, it’s sad to say was guessing. When he didn’t have the answer, he tried to write my concern off on my shoe. No sir. I asked what was going on with the pain during my bowel In My abdominal, he had no answer and didn’t even check into it. The wait was way too long for Dr. Callahan to try to make me feel like nothing is wrong because my blood work was normal. I have so much to say but I will say this DO NOT COME TO THIS HOSPITAL!! I feel I would have gotten a better experience and treatment if I would have went to the Medical center. He said he was going to prescribe medicine but it’s crazy because he also said everything looks fine; that’s alarming in itself. They were literally tossing medication at the problem he said didn’t exist. He also said he was going to give me a list of doctors. I’m so irritated that this hospital waisted my time and took my insurance money but I’m leaving with all the same issues.

Avoid Memorial Hermann Greater Heights Hospital unless you are dying and cannot reach another. Incompetent medical personnel (albeit some nurses were good, some had no bedside manner and hurt my IV site and arm). You will be forced to wait on insensitive doctors to arrive. No one tells you anything. They all claim to know nothing. Like it is 1800 and everyone is still waiting on word to arrive and there are no phones, ability to text, and other technology to get the answers for you. This hospital is unprofessional, uncaring, and unethical—it does not care about you. Hospital is lacking in coordination, communication, and common sense. Hospital will write falsehoods in your discharge papers as a CYA to cover up its own errors, delays, and inadequacies. Seriously, the most poorly run, unethical hospital that I’ve ever had the misfortune of encountering. My only transgression was stepping through its doors. It is dirty. Bathroom was out of paper towels for two days. Another bathroom, out of toilet paper. Floors are disgusting with trash. No one cleaned my room. I had to find the wipes and clean it myself. Don’t bother asking for another pillow—you will never get one. I had to get my own second blanket from the warmer. Be happy with just a curtain because you’re lucky if you get that. Healing occurs when you are resting. I understand nurses come in all night. But when all you have is a curtain, you hear everything happening around you—people agonizing in pain, yelling, nurses talking, doctors in other patient rooms while you wonder why none have entered yours—the light carries in. When you’re fasting, as I had been for two days because of the hospital’s ineptitude, you smell the food served to everyone else, while you starve. There were open rooms with doors and I complained about having only a curtain. No accommodations were made to move me to help me rest. It was purgatory. If you’re ready to die or catch a hospital borne bacteria or illness, then go to Memorial Hermann Greater Heights. If you want professional, compassionate, skilled care, go someplace else.

What can I say this is by far the worst hospital I have ever been to. And no I am not writing this cuz they upset me or anything like that, they did way more than that!. First off a few years ago they didn't pick my mom's hand before putting 10 different antibiotic center and her hand blew up and it was really bad then last night I took my elderly friend, who all of a sudden couldn't walk probably had a stroke and they had me go get her out of the car myself with their wheelchair. I am a small fat girl she is a tall large woman, her foot ended up getting stuck in the wheelchair and guess what they just looked at her left her out in the parking lot I finally brought her in they wouldn't get anybody they were just worried about procedure for covid which we filled out all the paperwork for that while her foot was stuck in the wheelchair it was horrible. So I ended up taking her down to St Luke's chi Baylor in the med center and she is now admitted and being taken good care of.

PLEASE DO NOT GO TO THIS EMERGENCY ROOM! I came into the ER by ambulance and was placed in the waiting room in a neck brace. ( I had just been in a serious car accident). When I arrived, there were already 2 patients waiting and, no nurse at the check in station. I fell asleep in the waiting room for 3-4 HOURS… not once did a nurse come check on me or show any type of concern. When I woke up, the same two patients were still waiting in the ER with me and there was still NO NURSE OR EMPLOYEE in sight. I had to walk down the hall to find someone, and I was rudely escorted back to the front. When I informed them I had been waiting for almost 5 hours, and the lack of attention to all 3 of us waiting… they immediately found a room for me. ABSOLUTELY DISGUSTING!!! If you need help, or care about your loved one please avoid this ER AT ALL COST. They only provide care when you call them out for abandoning patients in the lobby.

This hospital is very unprofessional. I called to get an updated on a patient at the labor and delivery this morning. To that lady that answered" if you can't give out information about a patient just say so and call it a day". Don't ask me for my name and the name of the patient. SIMPLY say :mam I can't give out any information and that's it". She was very sarcastic! If nurses do not want to be there then go do something that you are passionate about no one has you there .

I arrived at the ER around 5 pm friday.. i had severe stomach pains… found out i had colitis a colon infection … they released me and i was in severe pain.. Laney the Discharge nurse was very rude and unprofessional didnt show no type of empathy called the police on me because i wouldnt leave cause i was in pain.. I was informed to go to the pharmacy in the morning but what about my pain now? Then lied on my Paper work for my blood pressure… my blood pressure was extremely high and you can’t discharge anyone with a blood pressure reading 187/120 but they falsified my paperwork…. I need to make a formal complaint on how rude your staff is… I am in major pain and all they was trying to do is discharge me

I went there today via ambulance and I didn't like my experience. The nurses are not friendly at all. The doctor couldn't tell me why I had heart palpitations.l and increased heart rhythm while laying idle. They sent me home just as I was and I almost passed out walking away. I went to another hospital just to find out I was dehydrated with a low hemoglobin. Wow!!!! What a joke!!! How do you screw up something so simple.

Sad to say this place has gone down hill.. went in for not being able to walk and back pain.. pain was a 10 and I was forced to go threw some many x-rays. 😪 they could not figure out what's wrong with me. Kept giving me all kinds of medicines that did not work... so finally they kicked me out of the hospital and said I need to find a specialist. I asked how am I gonna do that if I'm not able to walk.. transfer me to a hospital to we're they can help!!! And instead they transferred me to home.. wow!! Bad hospital please don't go there.

Unfortunately the services provided to the patients are not the best. It seems as many incompetent individuals are only there for a pay check. So many things wrong with this hospital and absolutely NOTHING is being done to acknowledge the problem. If you value your loved one's life please go elsewhere this hospital is by far one of the worst in Houston. The Doctors & Nurses lack sympathy & empathy therefore have a very careless demeanor.

Went to the ER…I was there for over 6 hrs. The wait times are insane and a lot of the rooms were empty. There were some good nurses but a lot of really bad ones and doc was horrible. I wouldn’t even take a stray animal there. I’ve never been treated so poorly in a healthcare setting. I also heard a nurse threatening to punch out a patient.

I was there for eight hours and never had so much as a stethoscope put on me. Unfortunately my insurance paid those jokers $3,800 for doing nothing. You would think that would be enough but now they want another $600 from me for NO TREATMENT! My personal doctor was appalled when I told him and my girlfriend, a Nurse Practitioner and former ER Nurse, could not believe the lack of care I received. And yes, I have already filed a complaint with the hospital. Their reply was, "we followed our procedures". I wish I could get paid for not providing any service to my customers. This place is TERRIBLE. UPDATE to "Response from the owner". You obviously didn't read my post I ALREADY filed a complaint with the hospital.

i’ve seen this hospital have so many bad reviews but i can only share my experience of course. i start by saying i hands down had THE best L&D nurses and postpartum nurses. they were all super helpful and made my laboring experience so much better. having a baby is never easy but the hospital staff just made it feel like it was the easiest thing to do. i will forever be grateful for them!

When a family member of mine was checked in the staff didn’t really check in on her unless we asked, which was ridiculous. I shouldn’t have to ask them to come and check on their patients. They also took too long to get things done to help the family member. And some of the staff members were in general rude towards me and my family which is not appropriate or appreciated at all. I can understand if you’re having a bad day but that is not acceptable to take it out onto others.

The staff was friendly but the wait was too long. When I got there before 8pm they immediately checked me and did EKG and x-ray. I was thinking this is going to be quick. By 4am I still hadn’t been called back. So many people that came after me was being called back til there were very few people there. And I had heart issues.I left.

Went to this ER at 8pm yesterday for intense back and stomach pain, vomiting , etc. I arrived at 8pm and had to sit in the lobby til 1am for CT scan. Took to 3am to get a bed and was discharged at 9am. I have never been at an ER for 12 hours. Not to mention I'm pretty sure they forgot about me until we noticed the lobby clearing out and my friend went to speak up. They had to check my band then finally called me. They never checked my urine or reviewed findings of CT Scan w/me bloodwork, etc. Nurse Daniel was rude as heck. He never introduced himself until he was about to give meds. My friend had to ask repeatedly what I was being given (she's A nurse). I had chills and it took 2 hours to get a blanket. Any pain meds they tried to give were oral, which made no sense since I kept vomiting, the pills would come back up. And then was refused new ones. Nurse refused to write me a doctors note for work since I came in on the weekend , I should be "fine" by Monday. And let's not mention being forced to sign consent forms while I had been up for over 12 hours and now drowsy from medication. My call light was ignored and there was a lady screaming for help sobbing and people just kept walking past her room like she wasn't even there. I've never seen bedside manner so terrible at a hospital. Meanwhile I'm still in pain, and will need go get a second option by someone who cares and can diagnose me properly.

I saw that the reviews here were not great and I was skeptical. However, I went in today for a pre-op appointment and every single person I encountered was wonderful. I have no idea why this hospital is rated so low. My experience was fast, nice, organized, and easy to get to. Thank you nurses and hospital staff for making my experience great!

Learn to appreciate great volunteers! They are rare especially the ones who want to work in the medical field. Always best to have someone running volunteers with humility and grace. And it is the role of the hospital to send past volunteers invitations to come back yet when they get called out you get an email they intended to send to someone else sharing your email and stating they are furious. Unfortunate indeed

I delivered a baby here on 8/21/2022. The anesthesiologist (Lady) who gave me the epidural had NO BEDSIDE MANNERS! She did not make me feel comfortable AT ALL. I wish I could’ve asked if I could’ve had another person give me the epidural but I was in too much pain. Miss Christine (Chrissy), Miss Bo, Miss Selena, Miss Tanya, Miss Taler, Miss Tawanna, Miss Tatiana and Mr. Ben (anesthesiologist) were great, so nice, this was the staff that was very nice and helpful during my stay.

Probably this review will never get to the amazing staff that took care of me during my 3 days stay at this hospital. When excellence hits your life it needs to be told, the closest that I can compare this experience is a 5 star hotel, obviously if there weren't pain involved. To my wonderful nurses Nelly, Shannon, Lydia, Linda and Alvin, my friend Julie B from cafeteria staff, Dr Kim Richard, the Dr's assistant (sorry I couldn't recall your name but thanks a lot) Dr. Y Kings. This team deserves the best things life can give to a person, I'm really grateful for you and will ask God to bless your life, your families and your carrier. Hope to see you somewhere after Covid and be able to hug everyone of you to express what I haven't been able to express on this review. Room 629 from 2/11/22 - 2/13/22

So I have to be honest with my review to protect the well being of all mothers who give birth at this hospital. Let’s start from the beginning. Our first daughter was born here in 2021. We showed up to the hospital because my wife was having contractions, instead of admitting us they sent us home. 3 hours later we were back because my wife pain got even worse, there were no staff to help us at the front entrance, the elevator was broken and no signs to direct us to another elevator, my wife and I had to walk 4 flights of stairs to make it to labor and delivery, SHE WAS 9 MONTHS PREGNANT . Doctors and nurses during the birth process was not listening to my wife when she said she couldn’t breath and was in pain and ultimately I had to be her advocate to make sure she gave a safe birth because no body seemed like they cared about her well being. ABSOLUTELY HORRIBLE FIRST BIRTH EXPERIENCE. baby number 2: we was told to show up at the hospital to have my wife induced at 5am. They told us to come 2 hours early. So we came at 3am simply following directions and they told us to wait in the lobby for 2 hours. In my mind I was like why come 2 hours early to just wait around. 30 min to 5am we were notified that there were no beds available. Absolutely ridiculous! One person told us it was because an emergency birth came up, and another person told us it was because rooms were not clean. So which one was it? I did not appreciate not only the stress they put my wife through, but also the sleep she lost prior to birthing a baby. We did not get admitted until 12 hours later. Although I did like the staff and doctors this time around, I still did not like the experience they put us through prior to birth because it was just as bad as the experience we had at the hospital with our first born. So ultimately I don’t advise anyone to give birth at this hospital because of poor organization and and possibility to poor staff .

Please contact me about. Discharging my 88 yr old mother with severe diahrrea, vomiting, slurred speach, and fainting last night !!! leaving her in the cold with only a light open hospital gown and ask to use rr after discharhe she fainted in the rrstroom. !!! Nurse said let it run its cpurse !!! Totally unnaceptable. They push my mother put in the col .. Unnaceptabletable treatment

Delivered here everything was great nurses were friendly! Dr was amazing we loved our whole experience. Reason I’m giving 4 stars is because it was strange that they don’t give baby a bath to clean them right after birth they wait whole 6 hours after birth I personally didn’t like that AT ALL. And the bath was in the same recovery room and wasn’t a very good one baby still had all the white creamy substance (Vernix caseosa) all on my baby ! This was very strange for me and didn’t like it at all. Other than that everything else was great.

Why there are so many nurses acting like animals. I think animal have More respect for human.. the sad part about this nurses that they only have few months of school and they feel superior.. I don't think they know about HIPPA law and regulations. This hospital needs a brand new staff members. And let go of all those cave people working there. There is no other Way to describe them because been a cave people

I don’t know if other reviewers just have no experiences with inner city ERs, but Memorial Hermann Greater Heights was an awesome experience for me. I came in on a Wednesday night at 8pm and was registered, triaged and in a room by 8:30. The nurse was quick to take swabs, draw blood, and collect urine. While we waited for labs, the doctor and nurse stopped in so frequently that I was never more than 10 minutes without seeing someone. Dr. Matthew MacDonald was determined to figure out what was wrong with me and got me on pain meds and fluids while we continued to wait. He walked me through what he thought was going on and what my options were so I could make an informed decision. I was discharged by 1 am and home and in bed shortly after. I have nothing but great things to say about this ER.

Went in for a colonoscopy. Administrative staff all the way from the check in counter to the manager completely screwed my appointment up. Ignored me for the longest time then created four different excuses as to why my appointment was not in the system. Finally walked out after 4 hours of waiting. Was called on my cell phone by my doctor to come back up and told that someone would take me right back for my procedure. Went back in and waited yet again while staff continued to ignore me then a nurse forced them to admit me. Do not use this facility. Understaffed, poorly trained administrative staff with no communication.

I had a tubal ligation here at the surgery department on yesterday and I had an exceptional experience. Every staff member I encounter welcomed me in a warm sense. Everyone was patient, very kind and professional!! 5 stars was definitely what this location deserved.

I would give them a lifetime amount of stars if I could. I went in because my body was failing. Turns out I had no idea that I suffer from lupus Nephritis. My heart, lungs, and both kidneys stop working (Among other things). If I did not come in that morning I would not be here. 8yrs later I married my best friend and made a little boy. I am beyond happy that I'm here to enjoy the rest of my life with my family! Thank You to All the Doctors and Anyone who helped take care of me! Thank You😊

Rosamaria, from food service/cafeteria was so nice, helpful and kind. She did not let me go without giving me the best customer service I have ever received. This hospital and overall staff, front desk ER Rep Maria, and RN nurse Alexandria, and our Dr were all so helpful and beyond kind! They deserve this review and this hospital has never failed to accommodate, satisfy and go over and beyond in making us feel at home. Thank you Memorial Herman Heights ❤️

Just had a heart stent put in and from the time i walked through the emergency room door, i have never been treated better in the many hospitals I stayed in. From top to bottom of staff, all treated my promptly and very courteously. Food is typical hospital food but i wasn't there to eat. Was there to not die. Something happens and i need to go to a hospital (hope not) this will be first choice.

My mother was admitted for having Covid and lethargy. From the emergency room to the floor room, the treatment was excellent. Every one of the doctors, nurses, and even the cafeteria personnel, where phenomenal. Kudos to nurse Warsha, Dr. Kallarackal, and everyone else on the 3rd floor South…Thank you! You guys are GREAT!

I had a test today at MH greater height hospital. Victor, was called to put my IV in because my veins don't cooperate. He was gentle and it was a Lil pain but, not much. Extremely kind nurses, thank you all MIRACLES PEACE AND BLESSINGS 🙏🏾✝️🙏🏾 I had a surgical procedure on Monday January 31, 2022, which was my Mom's Born Day. The surgical team was super fantastic. Thank you Dr Kehani because I was very nervous about being all exposed. But, thank you to Queen Althea one of the best nurses on this side of HEAVEN. I mean what I say she played me some of my favorite songs and it was a concert. Thank you to all of the staff who participated with my impromptu kareoke. It made all the difference in me feeling at ease. Thanks again Althea, Angelica and all of the wonderful Angels who took care of me. In my first recovery lil area I cant remember the nurses name but she was an absolute sweetie pie. Althea continue to be great, MIRACLES PEACE AND BLESSINGS 🙏🏾✝️🙏🏾

I’m giving this review a year later. I was going through a mental health crisis and was treated like an atomic bomb by the EMTs who took me there and the rest of the staff, as they stripped me of my cell phone and clothes. The doctor who looks like Ben Stiller was kind and understanding and after explaining the situation to him, he consulted with my husband, and was kind and let us leave. I was not hospitalized for a minor mental health hiccup because of him, and I am happier and living life better because of it.

Ok so I don’t want to be that person that complains. I’m a nurse so I know it gets hectic. But first we got to the hospital at 6:52 didn’t get seen until 11. Turns out they forgot to register her in the system so then I asked the register why she wasn’t register. She said it wasn’t her job it was the nurses job. I don’t know how this job operates but I am a nurse personally and we don’t register the patient. She had an attitude with me afterwards and then decided to bring my friend in this and say I was being disrespectful. After a few minutes we finally got a bed just for them to say that she needs Tylenol and regular fluids infusing in her. The nurse was rude and acts like she didn’t want to be here. I had to do the nurses job and make sure my friend was good. This overall experience was horrible . Oh and they love to leave the curtains open when that’s technically a violation of privacy.

My 95 year old mother was at this hospital from April 14th to May 10th 2023, so almost a month. She got the best care! Everyone, from doctors and nurses to food service and housekeeping were so attentive and caring . She had two procedures done during her time there and I’m sure, even though I wasn’t in the operating room, she was well cared for. To everybody who had anything to do with her care, I applaud you! Thank you for all you have done to help her. Only two things I didn’t like: only spoke to a doctor once because they do their rounds so early in the morning and 2) one procedure was done before we were notified. Otherwise, I’m pleased with the care she received. Update: My mother had a procedure done, to insert another drain tube near her lung (she already had one put in near her heart), two days before her release from this hospital. Two days. She was released to a rehab center. We have never even seen any discharge papers or instructions. The director of nurses at the rehab was wondering why she came to them with two tubes and unclear as to what she was supposed to do. Luckily she got clarification. Now I’m learning (5/25/23) that she has an appointment with a cardiologist and he won’t see her if nobody is with her. This is not right! We were totally unaware! I’m changing my rating.

I had my first baby 2 months ago and I was very skeptical with the bad reviews, but from my experience I had the most amazing L&D nurses ever. Everyone was so kind, so helpful, so understanding. I’m so grateful for them making my first experience one of the greatest! My obgyn Dr.Gants, I will forever be grateful for her, she is so sweet, so helpful, never felt rushed, and alwaysssss ready to help!

Doctors just walking around as if there aren’t 50 sick people who need to be seen. I have never seen a hospital ran like this. On top of waiting 10 hours they denied seeing me because it had to many ppl waiting. Is that even legal ?

Took my mom in for chest pain and blood pressure super high. We received excellent customer service from the intake person, to the nurses and doctors in the ER to her nurses on the room floor. The staff in the ER were very professional even with one of their patients who was being rowdy and rude. They showed so much compassion and empathy toward their patients.

The nurses here need to be trained better on procedure. However, they took care of my mommy and made her short stay here a pleasant one. They kept us updated when we called and they were very nice to her. Thank you!