I brought my watch to have the battery replaced in my watch. I was told it had two batteries and needed cleaning service inside. Comes to find out which none of this was true and charged me to much money for just one battery. I would never step in this store again. For a store to take advantage for something so little tells you something about this greedy store. I wouldn't recommend this place at all.

There is something terribly wrong about taking advantage of customers that are not experts in the jewelry/diamond industry. Houston Jewelry on Westheimer did exactly that. I had my wife's diamond wedding band made at Houston Jewelry by their "expert" craftsman. We had a picture and asked that it be replicated. It "kinda" was and didn't really match her engagement ring. 5 years later, I found a real professional jeweler craftsman and asked that the same design be duplicated. The results were night and day. Furthermore, we were shocked and taken back regarding the quality of diamonds that were used by Houston Jewelry in her 1st wedding band. We were shown through magnification that the diamonds actually had carbon visible on them which indicated poor quality and preparation. When you pay a premium for a customized "high end" creation as we were told, you expect the quality to be at least good, not "flea market" material. Stay far away from this place, its no better than a low end pawn shop that will take advantage of you.

Incredible inventory and a great team of talented people. They made a beautiful ring for a wedding anniversary using our original stone. Fair prices and an honest deal. I don’t say that lightly given the bandits in this business and I will be using Houston Jewelry in the future.

I sold a piece of jewelry today to Houston Jewelry. This is the second time I've sold an item to them. Both times, they've made good offers and have been professional and courteous. Steven is the gentleman there I've talked to both times, and he's excellent. I would recommend this place if you have jewelry to sell.

Houston Jewelers is amazing! They are the most honest people around! Made cleaning out my moms house hassle free! Even called me back to say they made a mistake on something I sold them and to come get another check. Super honest! They actually explain things to you. I have learned a ton of things from Rex. He is very helpful! I will continue coming here for anything I sell or purchase!! Trust me go to them! You won’t regret it!! Rex and the entire staff are helpful plus they are a lot of fun!!

Do not sell your silver to these people. After a very tiresome process with no transparency, they made me an offer. I knew it was low. Went down the street to a reputable dealer and got 2.5 times their "offer".

I when to this place base on all reviews people posted here, I try to sell two rings and bullion gold bar and a coin, the lady who’s helping me don’t seems to have the knowledge on how to inspect diamonds and precious metals.. first she use the scanner then an acid test living horrible marks on the side of the rings (I understand they have to scratch the ring on a hidden area) and if she use the scanner why scratch the rings? that make no sense any ways she scratching the coin as well… this tells me that she doesn’t know, there are other ways to check coins with out damaging, (scratching coin on the stone) Mexico 10 pesos gold coins are well know coins any skilled jeweler will identified this right away … well not the case here! Finally their offer was waaay to low I understand that this businesses had to make money and they use for reference the gold spot price.. base on that most businesses take off 10 to 20% for profit… well this place try to take about 32% off the gold spot price .. to me this is very abusive! Mexico 10 pesos 7.5gr pure gold content, the spot price in New York at the time 1967/oz the gold spot price for the coin will be $474.35 from that amount take your 10 to 20% profit… that’s all! Their offer $325.00 for the coin they try to give me. Also she told me that one of the rings was 14k when in reality both rings are 18k since I was already shopping around this was my 4th place all other 3 places check my items and no issues at all so I finally had to go back to HPM (Houston Precious Metals) midtown area for the better quote… Please shop around first and places like this STAY AWAY! Since I wasn't able to reply to the owner I just to add few more thinks .. the only item your guys don’t want to buy was a the silver bar (the reason according this person because was a mix with something else ) but you want to buy the gold bar the purity was questionable was between 22k and 23k but let’s assume it’s 22k 98.2gr pure gold content 89.95gr 2.89oz X 1967 spot gold price =$5689.19 .. 18k gold band 21.5gr with 17 dia @ 1.5pt each 18k white gold ring 19.6gr with 66 yellow diamond and 62 white dia. @ 2.56ct and the gold coin 8.33gr .900 @ 7.5 pure gold content .. your guys offer me for all $5285.00 If the bar was ilegal according to you why wanted to buy? The city of Houston Sec-7-90 articles to be retained placed on hold, exceptions.. don’t said anything about what you mention.. only that you have to send the police my information and items I presented to you and photos . And lastly the coin has a numismatic value ..date 1920 .. not 1959 and HPM pay little more for that .. Thank you Thank you for your very informative explanation and clearly understand even I’m not completely agree with you.. the information you posted and I posted speak for them selfs.. But there is something you mention that I don’t understand … You state “I instructed the buyer to make a low offer to you as I wanted to pass without having to bring up that you were attempting to have us conduct an illegal act in Texas “ Really? If you consider my items I presented to you as an illegal act, why you just don’t said it up front “I pass” like you did with the silver bar, instead you offer me $5,285.00 for all, however, what would be happen if I decide to sell it to you and take the money you offer me…? Base on your statement is not ilegal? What business reputation you talking about ? What business fair and ethical reputation you talking about? Unless you have other concept of this acts I’m sorry but to me you actions are just to take advantage of the situation most of us decide to get rid of out items mainly for economic reasons. And lastly, do you think if my items are illegal I would sell on the open market giving you my personal information that I know you are obligated to give it to the law authorities? Thank you And trust me I do understand perfectly the way you do business!

It’s always a pleasure working with the team at Houston Jewelry. Mr. Steve was very patient and thoughtful. I appreciate they service and will continue to trust in them as our preferred jewelers.

Every time I visited Houston Jewelry during my recent visits I was made to feel so welcomed. Staff is super friendly and kind. But I must give a shout out for Stephen. His knowledge of his art is impressive. His professional demeanor and his patience with my many questions eased any concerns I may have had with selecting Houston Jewelry to handle my jewelry needs. It should be noted I was making a small purchased for my daughter’s birthday and custom work on 2 rings I’ve had for 36 years. Stephen made feel as if I was spending thousands, upon thousands of dollars. Thank you Stephen for all your efforts!! I will always come to you at Houston Jewelry!!

A Houston classic. My parents went here when they got engaged, and so did I. They have at least 4 giant binders to choose a design from, or to get inspired to create your own design. The ring came out identical to the render provided by the designer. Turn around was very quick, although I would be upfront about timelines for design iterations. Price supports quality.

Ok so I bought something and needed it to get repaired. The individual who assessed it just did not treat my things well. Tried smashing it back into the box forcefully and overall treating it like it was second rate. Her conclusion after her assessment was that I bought a used ring and while that might be the case that does not then mean to treat things harshly especially after you have identified that it's damaged or in need of repair. Needless to say I am not going back. Edit: no one hacked my account. If you would like I can call or show up in person to criticize if that suits you better.

I stopped in to have a ring cut off due to an injured finger. The staff was very kind, professional, and courteous. Being new to the area, it’s nice to have found a new jeweler. I will be back for future jewelry needs.

I had a great visit. I was able to get the repairs I needed and the staff was excellent in completing my repairs. I’m returning for more services.

Everybody was extremely helpful and Steven did an amazing job with our rings. They are absolutely beautiful! He's earned himself a customer for life.

Houston Jewelry and Fine Gifts far exceeded our expectations! We were welcomed by warm and friendly smiles from the time we entered to the time we left. Steven was extremely patient, professional and knowledgeable. He took the time to explain the 4 Cs in selecting the perfect diamond engagement ring that we loved. He made us feel comfortable and addressed all of our questions. His valuable insight and exceptional customer service will always be remembered! Thank you again Steven!

This is a great place to explore and learn about all that glitters. Whether you need advice/assistance from a GIA gemologist on a diamond or gemstone, custom repairs done to a family heirloom (watches and jewelry) or would like to learn about the Crown Jewels with life size replicas Houston Jewelry can supply. If they can't take care of your needs on premise, they know the others best in the business and will refer you to them with a smile.

Clara was awesome. Worked on a watch for us and did a great job. I will be coming back.

Steven is a gem- he values his customers, always is responsive and showed professionalism throughout our visit. Make sure you ask for him!

Had two rings custom made at Houston Jewelry. Steven assisted us, and did a fantastic job both in getting the rings made, and in assisting us during the process.

I had Steven at Houston Jewetly custom make an absolutely stunning beautiful wedding ring for my fiance. It is absolutely gorgeous and we cannot be more happy. Steven kept me up to date on his progress. I would throughly recommend Steven and his team for your needs. He’s very professional and does top quality work. We’re very happy. Todd

Gigi helped me get a new setting for my ring and did an excellent job with it. Also, brought in some jewelry to sell and the time and expertise and efficiency were unparalleled. All the employees that work there are so pleasant. Fun place to go!

All of the staff at Houston Jewelry were friendly and very knowledgeable. The quality of merchandise in the store is fabulous (must see the candelabra pair on the front table) ! I did not realize how long they had been in business here in Houston (1866). Really well done.

My fiancé originally went to another jeweler and was told he needed to do more research and come back. He decided to go to Houston Jewelry based on recommendations and was very impressed. Steven was amazing when helping to customize a ring for me and ensuring my fiancé our diamond was being used and verified over and over. Flash forward to picking our wedding bands Stephen and the team again greeted us with open arms and a smile. We found our perfect rings to start our marriage! Thank you Houston Jewelry, I can’t wait to recommend y’all to our friends as they look to get engaged!

Incredible experience. I was assisted by Steven. Custom piece that looked better than anticipated. I was able to pick up on time and the entire staff was friendly and welcoming. I'll be back again.

The best jeweler. Great selection, fair prices, excellent service. Family owned and run.

My wife and I were looking for a new wedding ring set to celebrate our 50th wedding anniversary. My wife will never make a purchase without checking the competition to ensure she is getting the best quality and price. We hit all the major jewelry stores. We even went to some smaller Mom and Pop shops to find the best deal. No matter how many places we visited we always ended up back at Houston Jewelry. Not only did they offer exquisite pieces at a very competitive price, the staff is very courteous and friendly. The manager Steven Reiner was extremely patient and helpful. He was determined to ensure my wife got exactly what she wanted. If you have a jewelry purchase in your plans make sure you give Steven a call at Houston Jewelry.

With all of the jewelry store options Houston has the Houston Jewelry show room and staff are the best in Houston. The staff is amazingly friendly easy to have a conversation with and honest on their prices. They will stand behind each and every piece that they sell. I live on 45 south quite a ways from this location but I will never shop anywhere else except the Houston Jewelry store.I sold my Rolex they gave me an amazing deal. They were fast friendly and I am grateful to them. Thank you Houston Jewelry.

Once again I was helped by Steven to find the perfect ring! He was able to keep me informed each step of the way for my custom made band for my engagement ring which turned out absolutely stunning.