I've been a resident since January 2022 and this is a highly professional yet warm and friendly neighborhood apartment complex. I was referred by my colleague and I absolutely love living here. First and foremost, you will meet the leasing agent. I had the pleasure of speaking with a lovely lady named Chelsea who is very dedicated to ensure your inquiries have been answered and your needs are met. She also devotes her time to get to know the residents as well. Chelsea is very welcoming and has a big heart. Morgan is another leasing agent and she is very knowledgeable and helpful (e.g. ensuring my maintenance requests have been completed). She's like a little sister to me since day one! A huge shout-out to the receptionists in the concierge because they go out of their way to provide the best service to the residents especially cause the concierge is open 24/7. Throughout my time I've been here, I've met a variety of receptionists with different backgrounds and each and every one of them are unique in their own ways and they were incredibly friendly and treat you like family. Speaking of family, I recently met the manager, Glenda. She is very laid-back and now calls me "Neilie" haha. The other residents are super nice and chill. The facilities and amenities are maintained properly. Submitting a maintenance request is as easy as 1-2-3 via their website portal and requests are usually completed within 24-48 hours. Safety is their number one priority and luckily they're located in a safe environment. In addition, key fobs are required to obtain access and there are cameras inside and outside around the buildings so kudos for enhanced security. This apartment offers easy access to midtown and downtown so there's more shopping, dining, and entertainment options available nearby. I definitely recommend living here and you will not regret it.

Tour experience only: I recently toured Venue Museum District and the customer service I received was amazing. The concierge acknowledged me instantly, and addressed my needs. I toured with Morgan, who was very knowledgeable and helpful. These are the kind of staff you want in your complex office. I really liked the amenities, security, and apartment. Unfortunately, there was very limited availability for units during my window, but I would highly consider living here!

Venue is one of the best places I have ever lived. Chelsea and Glenda are so kind and really care about each and every resident. I have never lived in an apartment complex before that cares so much about each individual resident. Venue not only has gorgeous amenities and spotless apartments but feels like a home away from home. As a single female living alone I feel so safe. I could not recommend this apartment complex more.

The place looks great, there's no denying it, but we became too frustrated to follow up on actually living there because of the staff. For days they promised to email us the information and photos we requested. We could not come in person because we lived out of town at the time and needed to find an apartment in Houston asap. We watched the units we wanted get taken as we waited helplessly on the promised material. I called back a few times too, but there is only so many times you can do that before it begins to feel uncomfortable.

I moved here to be closer to the medical center. This place is a hidden gem! The apartments are huge and very pretty. The staff is amazing and always ready to help, they keep things working smoothly and organize events to keep the residents happy and promote networking. The location is unique, very close to the metro stations and walking distance to Hermann Park and all the museums. They are super pet friendly, our dog is very happy here!

I have lived at this property since Nov 2020 (over 1.5 years) and during our course we have seen management change approximately every 6 months. In addition to the constant turn over of staff, we have had 2 thefts due to a malfunctioning garage gate that is consistently broken. Our bike that was locked inside the garage was stolen and the catalytic converter from my vehicle was stolen while parked inside the garage. They will not increase the amount of security cameras inside the garage despite the constantly malfunctioning gate and do not have security to patrol the premises. Additionally, the gate has been open for 60+ days now with no end insight. I actually liked living at this property as its conveniently located to the med center and the apartment is very quite, but the fact that I have had over $7,000 of property stole while living here is very unsettling.

As my wife and I are bringing our year and a half at Venue to an end, we look back on our time here with bittersweet smiles at the wonderful times we had in our first home together, but which we are now leaving behind. Kind neighbors, great amenities, and excellent staff all made it especially difficult to drive away for the last time. Many thanks especially to Chelsea, for always being so bright, polite, and helpful. We could not have asked for a better place to spend our foundational time as a couple, and we would take everyone with us if we could. Please do yourself a favor and book a tour!

The Venue is a beautiful place and I have been really happy here as a resident for the past 4 years. The apartments feature the most spacious floor-plans in the entire loop. They also have condo quality finishes and concrete construction. The staff and maintenance team have been top notch! Thanks for everything you do!

Venue is a great community. First class concierge building at reason able prices. The staff is very attentive and always responds to my needs. I highly recommend living here.

Venue is an awesome building made even more impressive by the staff and owners. I've lived here for 8 years across three different units and appreciate the attention to detail, 24/7 concierge, quality of the unit, and building amenities!

Thanks to the admin Glenda and Chelsea to improve this apartment complex. The building changed owners, about a year ago and that really improved the quality of this apartment complex. Today, the AC unit stopped working at 10 pm and in 2h was fixed! Thank you Paul for fixing the A/C so quickly. Thanks also to Beatrice (concierge) to quickly cordinate the repairs.

As an apartment locator I have experienced the spectrum of professionalism at various apartment communities in Houston. With that being said, my experience placing a client at Venue Museum District was outstanding and for that I especially thank Assistant Community Manager, Chelsea Cranford. Chelsea's exceptional customer service, professionalism, and dedication truly made the entire process seamless and stress-free. I look forward to showing more clients all that Venue Museum District has to offer and having the opportunity to work with Chelsea again!

Amended review... The combination of a fabulous location, beautiful and spacious units, lovely management team that really engages and cares and friendly and respectful community, all combine to make the Venue a GREAT place to live. 2 months later... I still stand by everything I posted originally, HOWEVER...the property has had a series of building issues that are significantly affecting the residents. Power failures affecting security gates, access to entrances, water pumps are common. The elevators are frequently out and seem to take an extended amount of time to get repaired. The security gates for the parking garages have been non-functional intermittently, resulting in the theft of bicycles (I had two stolen) and theft and damage to vehicles. The air conditioning is frequently out in common areas, including the gym, study areas, hallways, rendering those areas non-usable / very uncomfortable. The staff continues to do an excellent job communicating with the residents when there are problems and is prompt and concise with follow up and projected timelines for resolution. They continue to operate in a professional and positive manner, but I worry we are going to lose the great people we have working here, from all the stress of continually dealing with these issues. I really feel the Venue is a jewel and wish Haven Residential would preserve and protect this property to a greater degree.

-This is an amended review- My husband and I have been living here for 4 years. In the first year it was fine but management here has really gone downhill. One afternoon we noticed a leak in our bedroom. Maintenance came later that night and we were told it was from a pipe bursting next door. An outside contractor came to fix the leak and we were unable to use our bedroom for several days due to potential mold and loud fans working 24/7 to dry the floor. The carpet eventually dried, however just one day later the leak happened again. Maintenance again came by and this time needed to redo the baseboard and carpet which took a couple of days. We were sleeping in the living room floor for about a week due to the repairs and management did not contact us once about the situation. Various people were entering and exiting our apartment without notice and we had no idea what repairs were being done and when we could use the bedroom. When the leak was being fixed they were running our A/C at 68 degrees. To be clear, the maintenance manager was prompt at responding to the leaks when they happened and coordinated outside contractors to fix the carpet in a reasonable time frame. The issue was that management only found out about the situation when we went to ask them to clarify when the repairs would be done... It was very difficult to reach the building supervisor Glenda and she seemed to not really care about the situation. Only when the leak occurred over and over again did she reach out and give us information about the repairs. She also asked why we couldn't just sleep in the bedroom where the carpet was missing, the room was very humid/damp, and the loud drying fan was going around 24/7....We are overall very disappointed in how the building supervisor Glenda handled the situation... really poor quality for how much we pay to live here. Other things to mention, since management has changed the hallways have been constantly hot, the elevator breaks down all the time, and the garage gate has issues. Needless to say we will not be returning. On a positive note, concierge has been fabulous - courteous and always available.

I would give more than 5 star to this property because it deserves more. Great property with the great staff. Glenda is the manager of the property. She is wonderful!!! Thank you Glenda.

I lived at VMD for 3+ years. The first year was great. Management took pride in the property. The manager and head maintenance supervisor walked each floor everyday. Then, the property was bought by Hines. Quick management turnover. The latest manager, Torrie Holmes, is the worst. She lies, never walks the property and does not treat tenants with respect. This used to be a high-end property but no more. Perhaps it's because the majority of the tenants is medical students/interns residing at VMD for a short while. Torrie Holmes would not renew my lease basing her decision that VMD didn't want unhappy tenants. I'm still considering a retaliation lawsuit.

Its been a wild ride under these COVID "daze", but the concierge and management staff have been making a conscientious effort to make the apartment seem cozy and "normal" despite everything that has been unfolding around us. I really appreciate the neighborly effort and personalized touches from Tory and staff- its the little things that matter! I hope that people notice AND can all be understanding + patient with one another during these trying times. I am thankful to be here. Gracias yall!

Update 2/3/22: I made this review hoping that someone would see it, but I did not expect to hear back from this community at all! I was pleasantly surprised when I had two voicemails immediately from Tori wanting to hear back from me on exactly what happened and how they could make it better-- music to my ears! I got to view the property yesterday, which is amazing just like I thought it would be. Stephen did the actual tour, but Tori made it a point to check in with us during and to apologize on the behalf of the community, again. They were both very pleasant and accommodating, I couldn't have asked for a better experience. I haven't made my decision just yet, but of course they're at the top! I am just so happy that things were smoothed over and I look forward to either renting there now or in the near future! Thank you two again so much! I sent an email requesting information on an apartment— I got the wrong information. I thought, no problem! The website says to come in for a tour, so I went on Saturday. Saturday, there looked to be only one leasing agent and two other sets of individuals inquiring on the property. We sat (went unacknowledged) and waited for her to finish with the first group. Once that completed she, Chelsea, moved on to another young lady and asked concierge to come to the front— it was at this time we were asked about wanting water. Concierge finally came out and let us know that there needs to be an appointment made. I was confused because the website didn’t indicate that. Chelsea also didn’t mention that these were her only appointments and we might possibly be there by error. No worries, I mentioned the website doesn’t say that but the response was the website “glitches a lot”, but I need to go on said website to make an appointment. At this time, Chelsea stepped in to take my name and number for an appointment the next day— Sunday. Sunday, I arrived at my appointment time, same concierge yet no Chelsea. I got an apology for her having an emergency— no problem, things happen. But I asked why I wasn’t informed to not come and the concierge didn’t have an answer— no problem! Monday, I knew today that I would have time between patients, and with COVID most places do virtually tours, so I get online. It indeed gave options for in person or on the phone— I chose the phone at 2 PM. Finally, after approx 30-40 minutes past my time for a call, I reached out and Chelsea answered the phone. I explained my obvious frustrations with the above, she did apologize for not being there Sunday, but said she “wasn’t going to stop my emergency to cancel appointments”. That sentiment is fine and understandable, so I inquired why I hadn’t received a call this morning now that she’s back in office. She had no response, but said she saw my appointment for in person today. I explained I chose the phone option which she responded with there being “glitching” having multiple appointments at the same time, etc but they don’t do virtual tours. Ok! I still let her know my frustrations as a nurse and mom with a heavy workload, scheduling a tour should’ve been simple! I expected her to try to accommodate for the mishaps, but Chelsea became defensive and rude. We had an exchange and I reminded her of my occupation (that she didn’t know when she first saw me and decided not to call or follow up) and also reminded her of how many apartments are in the market and within reach. Chelsea, if you’re reading this, as I was educating you on the phone: I’m a very well paid customer giving feedback on the bad communication, and instead of stating that you’ll address it and rectify the situation, by maybe gathering when I’m wanting to move or offering to send me floor plans, you decided to become nasty. I really hope I wasn’t being judged based on my appearance, especially since you were rude to the concierge who also looks like me. It’s unfortunate because these apartments are nice, but there are plenty of others who have employees with much better customer service.

Great community with friendly management, maintenance, and concierge staffs. The property is clean and well-maintained. The amenities are great and continue to improve, including covered and gated parking with EV charging stations, a pool deck, a fitness center with Pelotons, a large demo kitchen and seating area, a conference room, a business center, a coffee nook, and multiple areas to watch TV or work. Parking is readily available in the covered structure, with both gated and unsecured options. The residents are quiet and mostly work or go to school at the nearby Texas Medical Center. What attracted us most to this community is the spacious floorplans and the friendly staff. Compared to most other options with the same number of rooms/bathrooms, Venue's floorplans were substantially larger and more comfortable with appealing features, such as higher ceilings, real hardwood floors, stainless steel appliances, wine fridges, large windows with shades, etc.

This an amazing complex! Absolutely beautiful floor plans, great amenities, and prime location in the heart of the museum district. We met with Darla who is apparently new to the leasing team but you’d never know it because of how knowledgeable she is about the property and area. She really made the experience personable and not scripted like other leasing agents. The only downside is it is on the higher end of the pricing scale but for everything you get it makes sense. If you’re interested in exploring the property, ask for Darla. She’s wonderful!

Best kept secret in the Loop. I’ve lived at Venue Museum District for 2 years and couldn’t be happier at this property. The apartments have beautiful and unique floor plans, with amenities that surpasses the expected. The property is remarkably quiet, clean and meticulously maintained. Yes, there was a period when there was management turn over, but since the sale of the property and the new management was put into place you can see the difference in the level of care for the facilities and their residents, for the better. I highly recommend VMD as your new home.

I’m very impressed with my living experience here at Venue. This property is conveniently located in an area that supports my lifestyle of work and play. Management does an incredible job in its operations which allows for a stress-free living environment— amenities are all functioning and clean, elevators run well and quickly, and the community feel is wonderful. Concierge works behind the scenes to ensure package services are without delay, maintenance is prompt to respond, and Chelsea, Glenda, and Michelle are all lovely ladies committed to ensuring an enjoyable, luxurious lifestyle for all residents! Oh! I’m so pleased with the ample amount of parking for residents. No matter the time or day, you’ll have somewhere to park!

Have lived in this apartment complex for 3 years and have enjoyed it tremendously - the apartments are spacious, new - each apartment has a balcony which is nice for some outdoor space. The amenities are well maintained, parking is never an issue, and maintenance has always been timely. The location in the Museum District is great - super close to Herman park, the med center, and the metro rail if needed. The concierge staff is lovely as well

Been living at Venue Museum District for three months now and it has been exceptional. The staff has been outstanding, Chelsea in particular has been extremely helpful with our transition into our new apartment AND she continues to help as new issues (minimal) come up. Additionally, we had a few maintenance requests in our first couple months and the maintenance staff, as a whole, has been excellent; they are professional, proficient and always find a solution to the problem. Overall, the VMD staff members are friendly and the apartments/amenities are beautiful, no complaints.

We recently visited our niece who lives at Venue. We met the manager Glenda while getting coffee. She made us feel like family. The place is clean and the staff is friendly. We sat at the pool for a little bit and it has a relaxing resort feel. If I needed an apartment in Houston, I would definitely put Venue at the top of my list.

I recently had the pleasure of re-visiting the Venue Museum District property. I was a resident there previously for 5 years and moved away. When it came time to reconsider an apartment back in town, I went back to the property to see what had changed. Darla Haltom was the leasing agent on duty that day and she was a delight. She took the time to show me all around the property to highlight on the new changes and upgrades that were being made, talked about the excellent property management staff and made the process of selecting a new unit easy. Her follow up and attention after our visit was just the right amount of "touch". What a great experience....Again!

Chelsea gave my boyfriend and I an exceptional tour of Venue Museum District. The building was beautiful, the tenants were happy, and the apartments were spacious and brimming with natural light. The location is unparalleled, and everything was sparkling clean. We were so impressed by the property and Chelsea was incredibly helpful and candid with all of our questions! We felt so lucky to have been paired with such a kind person for our visit; it really made the experience so smooth and easy. Thank you Venue!