2/5 Patrick N. 3 years ago on Google
Customer
service
needs
improvement.
They
charged
a
$50
fee
to
freeze
accounts
during
the
COVID
shutdown.
And
if
you
didn’t
want
to
pay
the
fee
and/or
didn’t
specifically
ask
to
freeze
your
account,
they
charged
the
full
membership
fees
(up
to
$149/month),
even
though
the
gym
was
closed
for
those
2
months.
They
did
have
Zoom
classes
and
loaned
out
some
equipment
during
the
closure,
but
online
workouts
aren’t
for
everyone.
I
had
no
room
at
home
to
work
out
or
store
extra
equipment.
And
even
if
I
were
able
to
do
the
Zoom
classes,
that’s
certainly
not
the
same
value
as
working
out
in
a
fully-equipped
gym.
After
going
back
and
forth
with
the
gym,
they
ultimately
waived
the
freeze
fees
“as
a
courtesy”.
The
coaching
staff
is
mostly
fine,
but
others
push
too
hard.
I
would
sometimes
get
severe
back
and
foot
cramps
in
class.
Some
coaches
would
allow
me
time
to
stretch
out
my
cramp,
catch
my
breath,
and/or
scale
down
the
exercise,
but
other
coaches
would
just
keep
pushing.
Not
all
coaches
are
beginner
friendly.
Some
of
us
just
want
a
decent
workout
and
have
no
interest
in
becoming
an
athlete
or
Crossfit
champ.
And
heaven
forbid
if
you’re
late
to
a
class.
It’s
not
uncommon
for
a
coach
to
start
a
class
several
minutes
late,
especially
when
classes
are
booked
back-to-back.
But
if
a
member
is
late
to
a
class,
they
will
scold
you
about
not
getting
to
class
15
minutes
early
and
make
comments
throughout
the
class.
They
also
tend
to
be
super
friendly
when
they
are
trying
to
get
people
to
sign
up
for
challenges
and
competitions,
but
they
are
a
little
less
friendly
after
the
sale
is
made.
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