1/5 Ciro O. 1 year ago on Google
The
worst
experience
ever
had
on
booking.
First
of
all
when
I
booked
I
clicked
on
a
different
room,
with
private
bathroom
and
balcony,
I
don't
know
what
happened
then
but
I
received
a
confirmation
email
with
different
photos,
I
thought
maybe
they
were
standard
photos,
as
often
happens
,
we
arrive
at
9pm
at
the
Hotel
for
our
anniversary
and
the
room
is
tiny,
with
no
balcony,
and
TWO
SEPARATE
SINGLE
BEDS.
We
spoke
to
Becky
the
receptionist,
as
I
would
never
ever
book
for
a
room
like
this
for
a
first
anniversary,
and
very
kindly
she
tried
to
find
a
solution,
but
the
other
rooms
were
all
full.
So
she
tried
to
call
the
manager,
Jen,
who
started
talking
to
us
in
a
very
rude
way,
in
the
end
she
tells
us
either
to
leave,
or
to
change
rooms
the
next
day
promising
us
the
famous
room
with
balcony
and
bathroom
in
the
room.
Since
it
was
already
11pm
and
having
no
time,
no
strength,
no
way
to
move
without
all
this
and
not
even
having
dinner,
she
told
us
that
we
can
also
stay
an
extra
day
with
check
out
at
11am
instead
of
10,
but
we
would
have
had
to
pay
78
extra
pounds!?!?
Tired
and
hungry
we
accepted.
Next
day
we
were
supposed
to
move
at
11am
to
the
new
room,
they
moved
us
at
3pm,
new
room:
a
hole,
separate
bathroom
and
access
to
the
terrace
only
from
the
bathroom
which
was
outside
the
room.
Mosquitoes
and
insects
everywhere
in
the
room,
TV
not
working,
it
should
have
been
a
smart
TV
but
could
not
even
connect
to
the
internet
because
the
WiFi
every
half
hour
even
from
the
mobile
asked
to
log
in
again.
New
complaint
with
the
reception
and
we
ask
for
a
refund
to
leave,
the
refund
is
refused,
so
forced
to
stay
in
what
was
a
nightmare
we
tried
to
be
at
our
best
or
and
celebrate
our
anniversary
from
4pm
on
the
day
after...
Last
day...
At
9.30
we
were
knocked
on
the
door
every
ten
minutes
to
checkout,
and
the
man
at
the
reception
also
came
and
spoke
to
us
very
rudely
saying
that
he
hadn't
been
told
anything
so
we
had
to
leave...
Honestly
the
worst
stay
of
my
life,
staff
disorganized
and
rude,
and
obviously
our
first
anniversary
spent
in
the
worst
way
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