1/5 Stef H. 1 year ago on Google
Worst
airport
experience
ever.
Not
even
exaggerating.
We
sent
the
following
e-mail
to
the
customer
service,
informing
them
about
the
terrible
state
of
affairs
of
the
airport.
Dear
sir,
madam,
I
am
sorry
to
say
that
I
have
never
seen
such
abysmal
service
at
an
airport
during
daytime.
We
are
currently
waiting
for
our
16:50
flight
to
Amsterdam.
Our
experience
has
been
terrible
so
far.
We
arrived
some
2
hours
in
advance
and
were
met
with
an
unmanned
security
gate,
with
no
information
whatsoever
where
to
go
or
where
to
wait.
After
some
time
spent
in
confusion,
one
staff
member
of
security
arrived
and
told
us
the
security
gate
will
open
soon.
After
waiting
in
front
of
the
gates,
in
view
of
said
staff
member,
without
informing
us
the
gate
apparently
opens
up.
We
were
waiting
for
5
minutes
in
front
of
him,
and
had
to
find
out
by
another
passenger
passing
by
that
apparently
the
gate
was
now
open.
We
asked
about
food
or
drink
options
behind
the
security
desk,
and
were
told
there
is
some
‘kleine
Gastronomie’
available.
After
passing
security
we
find
out
that
all
shops
(save
one)
are
closed,
and
the
one
(!)
place
that
could/should
serve
coffee
or
food
appears
to
be
closed
as
well.
Staff
seems
to
be
around
and
‘back
in
a
moment’
but
they
never
showed
up.
We
are
thus
forced
to
wait
2
hours
during
lunchtime
nonetheless
(!)
without
any
option
to
acquire
some
proper
food
or
drinks.
All
we
are
left
with
is
some
food
dispensing
machines
with
abysmal
snacks.
Why
on
earth
would
the
official
website
of
Dresden
airport
advice
to
arrive
2,5(!)
hours
in
advance
and
then
offer
NO
options
whatsoever
to
ear
or
drink
somewhere
in
the
airport.
We
have
never
experienced
such
a
terrible
service
at
any
airport.
Not
during
daytime,
and
not
even
during
nighttime
in
all
honesty.
We
hope
this
is
not
the
regular
state
of
affairs
at
Dresden
airport
and
this
was
due
to
other
unforeseen
circumstances.
If
we
ever
return
we
hope
to
experience
a
vibrant
or
at
the
very
least
hospitable
airport
service.
Kind
regards,
Stef
Hoeijmakers
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