1/5 Nasrin E. 6 months ago on Google • 1 review
"I
feel
compelled
to
share
my
disappointing
experience
with
Maisons
Dortmund
to
caution
potential
customers.
Recently,
I
purchased
a
sofa
from
them,
only
to
discover
it
was
damaged
a
few
days
after
delivery.
When
I
reached
out
to
the
company
after
two
months
via
email
and
phone
calls,
they
initially
refused
a
return
and
instead
offered
a
100
Euro
bonus
for
future
purchases.
Persistently
communicating
my
concerns
through
emails
finally
led
to
an
acceptance
of
the
return.
To
my
surprise,
they
insisted
that
I
personally
open
the
damaged
sofa
upon
its
return,
an
unexpected
and
inconvenient
demand.
Furthermore,
a
scheduled
repair
appointment
was
not
honored,
requiring
numerous
follow-up
calls
before
the
issue
was
addressed.
This
entire
process
has
left
me
thoroughly
dissatisfied
with
Maisons
Dortmund.
From
the
damaged
product
to
the
challenges
in
communication
and
service,
it
was
a
frustrating
experience.
I
advise
others
to
think
twice
before
making
a
purchase
from
Maisons
Dortmund
and
hope
that
my
account
contributes
to
improvements
in
their
customer
service
and
overall
practices.
"Given
the
numerous
challenges
I
faced
with
Maisons
Dortmund,
I
strongly
caution
others
against
choosing
this
brand
for
their
purchases.
While
there
are
countless
reputable
options
in
the
market,
my
experience
with
Maisons
Dortmund
has
been
far
from
satisfactory.
I
believe
consumers
should
have
confidence
in
their
purchases
and
the
companies
they
choose
to
support.
In
my
opinion,
there
are
plenty
of
alternatives
available,
and
I
recommend
exploring
other
brands
for
your
furniture
needs.
You
can
buy
from
everywhere
else,
just
steer
clear
of
this
particular
brand
to
avoid
the
frustration
and
inconvenience
I
encountered."
