A branch that absolutely must be preserved Nikon! Great team, despite the fact that I didn't have an appointment, they took care of the problem shortly before closing time. After reviewing the camera, the error was efficiently eliminated. And gave me some tips along the way. That's exactly how I imagine service in Germany! Thanks!

Top Service.

Great customer service and Very well situated near to Duesseldorf Airport.

A friend gave me the tip to contact Nikon directly if I have any questions about customer service. I followed the advice and have no regrets. The contact when the camera was handed over for repair was very friendly and competent. The entire repair process went smoothly and very quickly. I didn't have to be without my camera for long. I find it particularly advantageous to be able to present my concerns there in person. But you can also do it by post.

pretty much clueless staff in their telefon customer support: gave me wrong information which made me spent unnecessary money for connection cables. tone of the conversation was like i am talking to someone in a bar. email customer support didn't even care to respond. highly unprofessional.

Super helpful

Very excellent service, all questions were answered in a friendly and very competent manner! And there was no waiting time either! All questions were answered friendly and to my complete satisfaction!

Top Service

I Like !

I got an appointment quickly and was even able to wait for my darling to be cleaned. Nice and friendly team.

Simply fantastic support. Incredibly friendly, honest staff, great and reliable service. Employees who inspire! I've never been let down. Others can learn a lesson from that! Thanks!

Thank you very much for actively thinking about our problem and for the solution we delivered directly. Really great service!! Greetings to Düsseldorf

Reliability and friendliness, it couldn't be better. I had sensor spots, a quick call, was able to come straight away and was out again after 30 minutes and a cup of coffee. The cameras are tip-top again and provided with the latest update. Friendly welcome and professional service - you couldn't ask for more. Thanks

Simply fantastic support. Incredibly friendly, honest staff, great and reliable service. Employees who inspire! I've never been let down. Others can learn a lesson from that! Thanks!

My favourite Camera Brand since 1972 - NIKON - F - black.

Top Service!!

Top Service

I always enjoy bringing my camera and lenses in for service. The result is always very good. This time I had a camera and a lens to repair after it fell from a height of 1 meter. The repair took a little longer due to the delivery of a component, but that was to be expected. I was kept informed of progress via email while waiting for completion. Communication and friendliness are impressively good. Many thanks to the NIKON team.

...miserable...

Very bad customer service. Even after several attempts, NIKON cannot be reached at any of the various telephone numbers.

(Translated by Google) A great service. My Nikon D800 needed sensor cleaning. Called and got an appointment at short notice. The cleaning took less than half an hour and a firmware update was also carried out. (Original) Ein super Service . Meine Nikon D800 brauchte eine Sensor Reinigung. Angerufen und kurzfristig einen Termin bekommen. Die Reinigung dauerte nicht mal eine halbe Stunde und ein Firmware Update wurde auch noch durchgeführt.

Das Wichtigste in Kürze, absolute Kundenfreundlichkeit, rasche Abwicklung, höchste Qualität. Ich bin sehr zufrieden. Nikon Düsseldorf hat einen neuen Stammkunden gewonnen.

(Translated by Google) Chaotic and slow I sent a D800 in for repair and had to ask Nikon several times whether the camera had arrived safely. At first I was put off, then the lack of confirmation was explained by vacation and the reduced staffing density. And I thought Nikon was a large, customer-oriented company ... The next call I made irritated me even more: according to the system, the camera was registered in the incoming goods department, but it got stuck somewhere ... Fortunately, it was found again, unfortunately if the required spare part was not in stock ... (Original) Chaotisch und langsam Ich habe eine D800 zur Reparatur eingeschickt und musste mehrmals bei Nikon nachfragen, ob die Kamera wohlbehalten angekommen sei. Zunächst wurde ich vertröstet, dann wurde die ausbleibende Bestätigung durch Urlaub und die damit ausgedünnte Personaldichte erklärt. Und ich dachte, Nikon wäre ein großes, kundenorientiertes Unternehmen… Der nächste Anruf meinerseits irritierte mich noch mehr: die Kamera sei laut System im Wareneingang registriert worden, sie ist dann aber irgendwo hängen geblieben… Zum Glück wurde sie dann doch noch wieder gefunden, leider war das erforderliche Ersatzteil dann nicht vorrätig…

Absolutely superb service. I needed some repairs done on my D4 camera and 70-200mm lens. I couldn't believe how professional and quick the service was. I contacted the service desk on Monday, dropped the camera off on Tuesday, received regular updates via email, and collected the repaired camera on the Thursday morning. Friendly, helpful personnel. Top class service! A well deserved 5 Star rating. Thank you, Nikon.

Very competent contact person. Fast feedback and processing. My Z9 needed to be readjusted. The work only took 4 days, including postage. Many thanks again to the entire team. VG.