3/5 abi k. 1 year ago on Google • 16 reviews
After
numerous
orders
we
were
disappointed
with
Moji's
service
today.
After
part
of
our
order
was
missing,
the
supplier
told
us
after
a
phone
call
that
it
would
be
delivered
and
that
it
would
take
10
minutes.
After
no
one
showed
up
after
an
hour,
we
called
to
cancel
that
portion
of
the
order.
Instead
of
a
sincere
apology,
we
were
told
that
the
driver
was
on
his
way
(now,
after
more
than
an
hour)
and
that
the
statement
regarding
the
subsequent
delivery
came
from
the
supplier
within
10
minutes.
Nevertheless,
we
insisted
on
cancellation
and
refund.
A
few
minutes
later
the
delivery
person
rang
with
the
rest
of
the
order.
When
we
told
him
that
we
had
canceled
the
rest
of
the
order,
he
told
us
that
it
(+
a
Coke)
was
on
the
house.
We
were
satisfied
with
this
for
the
time
being
and
accepted
this
as
an
apology.
But
then
Moji
called
us
to
tell
us
that
there
had
been
a
misunderstanding
with
the
supplier
and
that
they
could
not
be
reached
after
we
canceled.
I
advised
that
we
had
informed
the
supplier
of
the
cancellation
prior
to
acceptance.
The
gentleman
on
the
phone
replied
that
we
had
now
received
the
order
we
originally
ordered.
Despite
this
outrageous
call,
we
continued
to
insist
on
a
refund,
which
was
then
given.
If
you
forget
something,
it
can
happen.
But
being
made
to
wait
an
hour
and
then
such
outrageous
behavior?!?
There
is
also
a
price
increase
of
around
25%!
There
are
3
stars
for
the
taste
and
the
friendly
suppliers
(who
have
a
much
better
understanding
of
what
good
customer
service
is)
______________________________________
We
regularly
order
from
Moji.
The
sushi
and
the
Ebi
Fried
Sticks
are
simply
great.
Great
creations,
good
quality.
Fried/crunchy
sushi
creations
at
other
restaurants
are
rarely
as
crispy
and
fresh
as
they
are
at
Moji.
The
price-performance
ratio
is
simply
unbeatable.
Delivery
is
always
almost
on
time.
If
there
is
a
slight
delay
(5-10
minutes),
the
friendly
staff
will
even
call
you
in
advance.
A
little
more
choice
or
a
role
of
the
week/month
would
be
great
-
for
a
little
variety.
But
otherwise
there
is
nothing
to
complain
about.