(Translated by Google) The on-site collection of things ordered online does not work. Waiting times are extreme. It's very boring to wait. Please submit the offer online to reserve items for collection immediately. (Original) Die Abholung vor Ort von online bestellen Dingen funktioniert nicht. Wartezeiten sind extrem. Es ist sehr langweilig zu warten. Bitte stellen Sie das Angebot online Dinge zur Abholung zu reservieren sofort ein.

(Translated by Google) Click & Wait & Wait & Wait & Collect 45min waiting time at - 1 degree in the underground car park a real cheek, only someone else was waiting in front of us. In fact, the order was only collected after arrival, even though you ordered AND paid beforehand ... Employees also overwhelmed and unfriendly ("It is also new territory for us, but order somewhere else"). If I hadn't paid beforehand, I would have been gone long ago .. Never again! (Original) Click & Wait & Wait & Wait & Collect 45min Wartezeit bei - 1 Grad in der Tiefgarage eine echt Frechheit, dabei hat vor uns nur ein anderer gewartet. Tatsächlich wurde die Bestellung erst nach Ankunft zusammengesucht und das obwohl man vorher bestellt UND bezahlt hat... Mitarbeiter zudem überfordert und unfreundlich ("es ist auch für uns Neuland, bestellen Sie doch woanders"). Wenn ich nicht vorher bezahlt hätte, wäre ich längst wieder weg gewesen.. Nie wieder!

Zero Stars. Possibly the worst service I have ever experienced in a DIY store. Or any store in Hamburg as a matter of fact I know the bar for friendly service in Hamburg is pretty low but this was a new milestone. Unbelievable. Best avoided if you prefer to maintain your sanity. I'd rather order on Amazon instead of having to venture into this store again. Nie wieder mein Freund. Before even interacting with the Bauhaus representative behind the counter it was obvious she was in a foul mood. As I could see she was busy abusing the customer in front of me. Poor guy. Bauhaus. Please try harder. Customer Service is not rocket science.

Has everything you need. Staff is also helpful.

(Translated by Google) Worst pick up service in the world. The three employees are obviously making an effort, but the organization behind the scenes is obviously completely inefficient. We waited 1.5 hours. People are allowed to jostle. There is no information about waiting times. (Original) Schlimmster Abholservice der Welt. Die drei Mitarbeiter geben sich sichtlich Mühe, aber die Organisation hinter den Kulissen ist offenbar vollkommen ineffizient. Wir haben 1,5h gewartet. Leute dürfen sich vordrängeln. Information über Wartezeiten gibt es keine.

(Translated by Google) Click & Colect disaster. Did it 2 times. After the online reservation you have to wait 2-3 days until you can pay online. Finally I had to wait almost an hour to pick it up, although only 4 people were in front of me. Never again. (Original) Click & Colect Katastrophe. Habe es 2 Mal getan. Nach der online Reservierung muss man dann 2-3 Tage warten bis man dann online bezahlen kann. Schließlich musste ich dann bei der Abholung fast eine Stunde warten obwohl nur 4 Personen vor mir Waren. Nie wieder.

Limited quantity of bicycle accessories.

(Translated by Google) Does not allow craftsmen to go to the store to buy an item because of a baby in their arms (due to the current daycare closing). Has also not been ready to hand over the article briefly. Impossible behavior of the branch manager Mr. E. Use other Bauhaus branches if possible! Never again! (Original) Lässt Handwerker wegen Baby im Arm (wegen aktueller Kitaschließung) nicht in den Laden zum Kauf eines Artikels. Ist ebenso nicht bereit gewesen den Artikel kurz auszuhändigen. Unmögliches Verhalten des Filialleiters Herrn E. Nach Möglichkeit andere Bauhausfiliale nutzen! Nie wieder!

Huge offer, competitive prices on tools like Bosch and Makita. However small accessories (drill bits, sanding paper, furniture accessories, screws) are extremely overpriced. Highly recommend to check the prices online. Stay away from brands like Craftomat, Stabilomat and Wisent, those are their own brands, OEM manufactured in China, quality of these products are absolutely terrible.

Always well organized, hood good stock and everything one needs for diy projects at home. Too bad now it's closed again to private customers during this 3rd wave of covid.

A village of ignorant Vikings is self-driving. } er change a defective item, I could not tell that "you have to come back because the colleague of the department is missing. You opened) article and we can't change it" I "if I had not opened it how could I have tested the correct functioning??? No other possibility was offered to me. No kind of solution recorded in the 0 km brain of these automata. I left him the piece, wishing Him a Merry Christmas. Sad, sad situation in such a large shop in <na such a big city.

(Translated by Google) I find the organized pick-up service for self-collectors very unsuccessful :( you have to queue in the underground car park ... especially if you are not yet seated in the car a real impertinence ... and it takes ages, even though everything has already been pre-ordered :( I won't do it again :( (Original) Der organisierte Abholer Service für Selbstabholer find ich sehr misslungen :( man muss sich in der Tiefgarage anstellen ... gerade wenn man noch nicht im Auto Sitz eine wirkliche Zumutung ... und es dauert Ewigkeiten , obwohl ja schon alles vorbestellt wurde :( Werd ich nicht noch mal machen :(

(Translated by Google) The pick-up service is a great idea, but the implementation isn't really well organized. If you have to wait 1 1/2 hours for an item that has been ordered, that is disproportionate (Original) Der Abholservice ist eine tolle Idee, aber die Umsetzung ist nicht wirklich gut organisiert. Wenn man für einen bestellten Artikel 1 1/2 Stunden warten muss, steht das in keinem Verhältnis

(Translated by Google) The mask requirement is not taken so seriously. The mask is not always worn correctly, neither by some customers nor by the staff. (Original) Die Maskenpflicht wird nicht so ernst genommen. Die Maske wird weder von manchen Kunden, noch vom Personal nicht immer richtig getragen.

Best Hardware Store around the Corner, they dont have everything, but enough for most projects. Inspiring setups for Interieur Design

Everything that you could ever need to renovate or make something. Good selection of Christmas decorations, plus you can get your Xmas tree there too in the garden area. Some of the staff are hard to find and generally don't like being interrupted, which is a pain when so many customers are looking for someone to help them out.

Mega big place to shop any type of hardware related to any part of life.i always found for what i came. It's massive and love to go around

One of the better hardware stores. It hosts a management office and centrap storyge. Fairly large and well stocked shop. Lot's of parking space. Has a wood cutting service and tool rental. Large outdoor/gardening and building materials section for a inner city hardware store. You would have to go much further out of the city for a similar offer. Bauhaus white label brands offers very reasonable quality for the price (by high German tool standards).

You can find any tool you might need here. But it might be a little bit more expensive than buying online.

Very good selection of equipment and accessories from building supplies to power tools. The staff is very helpful. Easy to check out and pay.

(Translated by Google) Good true plenty of choice (Original) Gute wahre viel Auswahl

(Translated by Google) Hardware store with a great range. Unfortunately way too full and other customers without masks. Distances are not kept. (Original) Baumarkt mit tollem Sortiment. Leider viel zu voll und andere Kunden ohne Masken. Abstände werden nicht eingehalten.

(Translated by Google) Super Bauhaus, good service !! (Original) Super Bauhaus, guter Service!!

(Translated by Google) Somewhat confusing (Original) Etwas unübersichtlich

(Translated by Google) Very good (Original) Sehr gut

(Translated by Google) More than bad (Original) Mehr als schlecht

(Translated by Google) You can find almost everything. (Original) Man findet fast alles.

(Translated by Google) My son is building us a new kitchen. We got everything for that. Good service (Original) Mein Sohn baut uns eine neue Küche. Dafür haben wir alles bekommen. Guter Service

Great job

It’s my favorite place to explore and find new tools and interesting stuff. But at the same time most of products are overpriced.

A very large but pretty open space that is just crammed with stuff. What at first seems to be visually overwhelming then turns out to be amazing because I got absolutely everything I needed. Which usually is a rare thing to happen at do it yourself store. I've spoken to three different staff members and all three where super friendly and have great advice as well as directions. In general there were a lot of people working there and even though the place w was pretty busy no one seemed to have to wait too long. Overall a very good experience. From now on this will be my first choice in Hamburg. 👍🏼

(Translated by Google) Laying order for laminate. Just chaos. Nothing works right away. Neither the appointment, nor the material delivery and the laying itself either. Within the company, the right hand does not know what the left is doing and apparently nobody there is making arrangements. Absolutely no recommendation for orders of this kind. The only plus point: nice employees (Original) Auftrag für Laminat verlegen. Nur Chaos. Nichts klappt auf Anhieb. Weder die Terminabsprache, noch die Materiallieferung und das Verlegen selbst auch nicht. Innerhalb der Firma weiß die rechte Hand nicht, was die linke tut und absprechen tut sich dort anscheinend niemand. Absolut keine Empfehlung für Aufträge dieser Art. Einziger Pluspunkt: Nette Angestellte

This time I was looking for a Vileda cleaning set. There was only one left, but this one I wasn’t allowed to buy. An alternative article was proposed to be there but the seller was occupied chatting with others and wasn’t interested to support me.

Cool

Yes it rates 3.9 stars

It was amazing lmao. It's so huge and it literally has everything you could need. Very pleased with the selection of goods in store.

The store itself is great, but you don't get a lot of friendly support if you don't speak fluent German. I only go if I know exactly what I want and where to find it.

Ok

Great place to buy tools and household items but not very pleasant employees. I went to return items that I had bought online from a different branch. They just refused to take it saying that they did not have those items in their stock. This happened twice. The first time they said I'd need the DHL return items sticker which I did not have with me at that moment and I went home disappointed. I took the same items to a different branch in Moorfleet, they took my returns without any question. The second time was also for the return of other items bought online. This time I made sure to take my DHL return sticker with me. The lady there again refused to take my items in. I had to argue a lot and inform that the other branch took it without any issues why they would not take my items back. In the end she did take it but wasn't a pleasing experience.

(Translated by Google) Very nice (Original) Sehr nett

(Translated by Google) Really rude. (Original) Wirklich unfreundlich.

(Translated by Google) Very clearly sorted and nice service (Original) Sehr übersichtlich sortiert und netter Service

(Translated by Google) Gladly again 👌👌👌 (Original) Gerne wieder 👌👌👌

(Translated by Google) Well sorted, nice advice. Good support from the pick-up service even during the pandemic. (Original) Gut sortiert, nette Beratung. Auch während der Pandemie gute Betreuung durch den Abholservice.

"Click & Collect" ist hier 'ne Katastrophe. Wartezeiten über eine halbe Stunde, obwohl nicht viel los ist. Hemdsärmelige Ausschilderung zur Abholung, Abholung in der schlecht belüfteten Tiefgarage. Mitarbeiter*innen tragen keine Masken.

Das personal gibt sich wirklich Mühe. Aber die orga ist schlimm. Als Fußgänger stellt man sich in die Tiefgarage zwischen die Autos und wartet. Nur 3 Autos vor mir und fast 45 Minuten Wartezeit. Sehr schwach. Hier muss besser geplant werden.

Top!

(Translated by Google) With a current trade license, in the pantemy time, shopping is allowed in the rooms, as long as you stick to the operating conditions. To evaluate negatively here, just because the business, like everyone else, has to meet requirements, borders on "malice" .. instead of being relaxed. (Original) mit aktuellen Gewerbeschein, in der Pantemie Zeit, ist einkaufen in den Räumen erlaubt, solange man sich strickt an die Betriebs_Auflagen hält. Hier negativ zu bewerten, nur weil das Geschäft, wie jeder anderer auch, Auflagen zu erfüllen hat, grenzt an "Boshaftigkeit" .. anstatt gelassen zu sein.

Habe heute "Click @ Collect" genutzt. Online bestellen, bezahlen und abholen. Hörte sich toll an. Man musste zur Abholung in die Tiefgarage fahren. Vor mir standen ca. 3-5 Autos. Es ging aber nicht mehr weiter. Nach einer halben Stunde Wartezeit ist mein Mann und auch andere Fahrer nach vorn gegangen, um nachzufragen, wann es weitergeht. Das zog sich dann immer noch eine halbe Stunde hin, bis ich an der Reihe war. Dort nahm eine Angestellte handschriftlich Name und Reservierungsnummer auf , sammelte dieses von ca. 5-6 Kunden und ging damit zur Ausgabestelle, wo die Ware von Angestellten aus dem Lager geholt wurde. Alles machte einen völlig unkoordinierten Eindruck, um nicht zu sagen, es herrschte völliges Chaos. Nach nochmaliger 50- minütiger Wartezeit hatte ich meinen bestellten Artikel. FAZIT: GUTE IDEE- STARK AUSBAUFÄHIG !!!!

(Translated by Google) Unfortunately closed at the moment. Otherwise always okay. Prices are sometimes a bit high. (Original) Zur Zeit ja leider geschlossen. Sonst immer okay. Preise sind teilweise etwas hoch.

Super cool

(Translated by Google) Quiet shopping with a trade license (Original) Mit Gewerbeschein ruhiges Einkaufen

(Translated by Google) Multiple negative experiences; Advice equal to zero, exhibited articles are sometimes not offered for collection and would have to be ordered. But is not offered proactively. Cash registers often overcrowded. Employees hide. In the electrical department you can sometimes wait 15 minutes for a colleague. I only go here in an emergency ... unfortunately! By the way, Cluck and Collect didn't work at all. Wait 14 days now. With another provider nearby, settled within 4 hours without any problems (Original) Mehrmals negative Erfahrungen; Beratung gleich null, ausgestellte Artikel werden teilweise nicht zur Abholung angeboten und müssten bestellt werden. Wird aber nicht proaktiv angeboten. Kassen oft überfüllt. Angestellte verstecken sich. In der Elektroabteilung kann man mitunter schon mal 15 Minuten auf nen Kollegen warten. Ich gehe nur noch im Notfall hierher... leider! Übrigens Cluck and Collect hat gar nicht funktioniert. Warte jetzt schon 14 Tage. Bei einem anderen Anbieter in der Nähe, ohne Probleme innerhalb von 4 Stunden abgewickelt

Everything available in Bauhaus

(Translated by Google) Unfortunately, no material is allowed to be given in these little constructive times. (Original) Leider darf kein Material abgegeben werden, in diesen wenig aufbauenden Zeiten.

Full equipped

(Translated by Google) Large two floors of the Bauhaus where everything is well sorted (Original) Große zwei Etagen Bauhaus wo Mann alles gut sortiert findet

Ok

(Translated by Google) Click and Collect doesn't even work here! (Original) Click und Collect funktioniert hier mal gar nicht!

(Translated by Google) As usual from Bauhaus, I was very satisfied (Original) Wie gewohnt von Bauhaus, sehr zufrieden gewesen

(Translated by Google) Teams should rethink the COVID-19 system at the entrance and checkout area. (Original) Das COVID-19 System am Eingang und Kassenbereich sollte Mannschaften überdenken.

(Translated by Google) Personally, I am very dissatisfied with advice and specialist knowledge of a seller. There is no guarantee on devices from Bauhaus and if you are unlucky and gardens do not work then there is no fake or money back. People very carefully (Original) Ich persönlich , bin sehr unzufrieden mit Beratung und Fach wissen eine Verkäufer. Garantie auf Geräte seins nicht gegeben von Bauhaus und wenn du Pech hat und Gärten funktionieren nicht dann ist so das gilbt kein tuschen oder Geld zurück. Leute ganz vorsichtig

(Translated by Google) It's okay these days !!! (Original) Ist heutzutage Okay !!!

(Translated by Google) Like our epicenter (Original) Типа нашего эпицентра