1/5 Karpouzi K. 5 years ago on Google
Even
if
I
am
a
patient
to
your
Klinik
and
I
have
„Beschwerden“
the
next
available
„kurzfristig“
appointment
was
in
2
days.
I
fully
understand
that
this
is
your
policy
to
create
a
better
customer
experience
to
other
patients
avoiding
„Lange
Wartenzeiten“.
«imagine
what
would
have
happened
if
everybody
came
today
without
an
appointment»
this
is
what
the
receptionist
told
me,(not
so
happy
for
asking
her
something
like
that)
which
is
true
and
acceptable.
My
question
is,
shouldn’t
this
cases
to
be
handled
case
by
case?She
didn’t
even
asked
one
of
the
doctors
if
they
were
able
to
see
me
today
and
comparing
how
many
people
were
already
there,
maybe
there
was
a
chance?Even
if
that
meant
that
I
could
have
waited
the
whole
day,
which
I
wouldn’t
mind.
Ofcourse
I
respect
your
policies
and
as
I
already
mentioned
fully
understood
although
I’m
questioning
your
flexibility/attitude
since
it’s
a
health
concerning
issue.
My
reply:
First
I
want
to
thank
you
for
your
reply.
There
was
never
given
to
me
an
alternative
to
contact
my
doctor
(something
I
wasn’t
aware
of
because
it
was
my
second
time
visiting
your
Klinik
and
one
of
the
first
times
visiting
doctors
in
Germany)
the
only
option
that
was
given
to
me
was
to
visit
the
hospital.
By
the
use
of
the
google
comments
I’m
trying
to
give
feedback
to
other
people
like
me
that
are
trying
to
make
it
through
with
doctor
appointments
in
a
foreign
country
and
it’s
not
a
way
to
point
out
that
you
are
wrong,
I’m
just
declaring
my
not
so
happy
experience
and
it’s
a
way,
both
sides
(patients/Klinik)
to
learn
something
from
this.
Thank
you.
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